Business Software for Salesforce Agentforce Commerce

It extracts profound, actionable insights regarding consumer behaviors and preferences across various engagement channels, allowing businesses to: synchronize their sales, marketing, and operational strategies with customer expectations, provide a seamless customer experience derived from deep understanding, deliver timely and personalized products and services that are convenient and responsive, and enhance business operations by bridging the gap between insights and actions. Additionally, it employs machine learning for predicting customer churn and conducts segmentation analysis based on the recency, frequency, and monetary value of customer visits. This approach helps in aligning safety stock levels while reducing overstock risks, creating a customer-focused framework for sales, marketing, finance, and operations. Furthermore, it enables the design of targeted promotions and campaigns that resonate with the consumer base, ultimately fostering greater engagement and loyalty. By integrating these strategies, businesses can truly thrive in a competitive landscape.

Highstreet recognizes that your customers spend hours daily engaging with apps, and we ensure your brand is present in that space. We offer elegantly crafted retail applications that enhance your direct-to-consumer channels. As a comprehensive enterprise SaaS provider, we manage all technological aspects, allowing you to concentrate on nurturing your brand identity. Our app-as-a-service platform is specifically designed to foster distinctive engagement between brands and their loyal customers. Featuring everything from inspiring lookbooks to outstanding loyalty programs, we strive to create a shopping journey that prioritizes both joy and convenience for consumers. Our premium shopping experience is tailored to reflect the high standards of your brand. We are at the forefront of the industry, continuously innovating with cutting-edge features and technologies at a rapid pace. Our reliable technology empowers renowned fashion brands to boost their business while alleviating pressure on their teams. Highstreet stands as the enterprise-level direct-to-consumer app platform for global fashion and lifestyle brands, committed to enhancing your customers' shopping experience every step of the way.

Gain global confidence in selling your products on various shopping channels and marketplaces by leveraging our advanced SaaS data feed platform along with our specialized integration services. Our dedicated product data consultant is available to help you preemptively address any technical feed challenges that may arise. With our user-friendly SaaS product data platform, you can enhance your product listings, images, and data structures effectively. Our shopping feed provider service allows for the real-time synchronization of extensive eCommerce product catalogs across numerous marketplaces and shopping channels. Manage continuous marketplace order data and inventory effortlessly through our intuitive dashboard. Take advantage of both simple and advanced feed customizations and scraping techniques to optimize your campaign performance to its fullest potential. Furthermore, with support from your dedicated account team, you can amplify product visibility across diverse geographical markets, catering to multiple languages and currencies seamlessly. This partnership ensures that you stay ahead in the competitive eCommerce landscape while efficiently managing your product data.

The revenue potential of subscription orders is evident for both retailers and consumers alike. With Smart Order Refill, our subscription cartridge designed for Salesforce Commerce Cloud, customers can easily establish and manage their subscription orders according to their preferences. This tool is compatible with SiteGenesis and Storefront Reference Architecture (SFRA), offering a variety of features that assist in attracting new clients while ensuring satisfaction for current ones through the option to subscribe. It serves as a perfect solution for regularly purchased items such as cosmetics, groceries, and household products, benefiting both merchants and their customers simultaneously. Additionally, Smart Order Refill aligns with SFRA, which serves as the customization model and design framework for Salesforce Commerce Cloud. Merchants can activate subscription orders directly on product pages, and the intervals for these subscriptions can be tailored in the business manager, allowing for greater flexibility and control. This not only enhances the shopping experience but also fosters customer loyalty over time.

ESW makes global ecommerce simple and powerful. We offer the best-loved global brands solutions that reduce the complexity of cross-border business and create moments between them and their customers. We localise the online shopping experience in order to increase conversions and customer loyalty, while also taking on the complexities of doing business on international markets. We achieve this through frictionless checkouts and fast, reliable shipping, and by reducing regulatory and compliance risk. All the while, we are right there with our clients. Market insights and strategies for long-term profitability and growth. ESW has offices in New York City, Dublin, Madrid, and Singapore. ESW helps some of the world's most ambitious brands to achieve growth and profitability on more than 200 global markets. It's global ecommerce made simple, powerful and easy.

Engaging post-purchase order tracking, messaging and returns experiences will build loyalty. Narvar can help you, no matter if you are a new direct-to-consumer brand, or a multinational powerhouse. To increase conversion, you can set clear delivery expectations using predictive delivery dates. To increase consumer engagement and generate incremental revenue, deliver contextual, on-brand order tracking experiences. Multi-channel, on-brand messaging designed to drive engagement will make every moment count in the consumer's journey. You can provide returns experiences that are unparalleled in convenience for consumers while reducing costs and capturing revenue. We have offices across North America, Europe and Asia Pacific to serve our global retailers. Our headquarters is located in San Francisco Bay Area. Set clear delivery expectations prior to purchase to build confidence and increase revenue.

ShoppingGives serves as a comprehensive solution for your impact strategy, providing all the necessary tools to create a seamless and intuitive giving experience for your customers throughout their shopping process. While you concentrate on running your business, we take care of all aspects related to reporting and managing donations. By demonstrating to your customers that their values are important to you, they will enjoy shopping as they normally do, but now with the added joy of knowing their purchases contribute to a positive cause—effectively aligning their principles with your brand. This mutually beneficial proposition attracts new customers who are not only motivated but also deeply engaged with the retailers. Change Commerce fosters both trust and loyalty, resulting in improved conversion rates, higher average order values, and reduced cart abandonment for retailers. Through the analysis of aggregated data revealing customers' preferences for specific non-profits, retailers can now connect with them in innovative ways, fostering a culture of giving and community support. Ultimately, this approach strengthens the bond between brands and consumers, creating a more meaningful shopping experience.

Instantly connect applications using our extensive library of pre-built connectors, allowing for the seamless replacement of outdated systems as your business expands. Manage all your integrations through a centralized dashboard where you can schedule data synchronizations and troubleshoot any issues with ease. The Patchworks platform is designed to adjust to your business needs, offering both pre-built applications and custom integrations, ensuring you have the necessary connections for everything. Effortlessly transfer data across your eCommerce, ERP, warehouse, logistics, finance, EPOS, and marketplace solutions. With dedicated account managers and expert support guaranteeing 99.99% uptime, we are committed to ensuring your operations run without a hitch. Moreover, Patchworks BI provides you with a unified view of your entire business, enabling insights from top basket pair analysis to identifying refund variances across systems. By utilizing Patchworks BI, you can save precious time, increase sales, and facilitate business growth. Additionally, easily export customer lists based on their purchasing habits and segment those who frequently engage with discount codes for targeted marketing efforts. This comprehensive approach allows for improved customer engagement and streamlined operations.

Silhouette stands out as the sole customization solution in the market that features an advanced configurator alongside order management and factory routing, all while seamlessly integrating with leading eCommerce platforms. With decades of expertise in custom manufacturing, it is trusted by renowned brands like New Balance®, TaylorMade®, and Wolverine®, making our exclusive Silhouette software suite a comprehensive solution tailored specifically for your business needs. Additionally, Silhouette's design is fully responsive, ensuring that your personalized experience operates flawlessly across all mobile devices. You can easily adjust any product by adding color, text, embroidery, textures, and images. The platform allows for the creation of multiple templates for each item, which can be effortlessly synchronized with your eCommerce catalog. Moreover, it enables the publication of numerous product designs derived from a single custom template, meaning one item in the catalog can generate countless variations tailored to different consumer preferences. This flexibility ensures that your custom offerings can adapt to a wide range of market demands.

Eliminate the constraints associated with configuration and quoting to ensure that you consistently provide rapid and adaptable configuration experiences in both CPQ and self-service quoting. This enhancement allows your sales team to increase their sales potential while minimizing the workload for your IT department. With Logik.io, you gain access to a single, centralized engine that governs the configuration of your solutions, enabling you to create exceptional selling experiences across all channels with a single build. No longer will managing product rules and recommendations be a source of frustration for your team. Wave goodbye to the burdens of custom development and scripting; instead, adopt a solution that simplifies the management of product and sales logic, reduces maintenance costs, and scales effortlessly, all while delivering the outstanding selling experiences that both sellers and buyers expect. This transition not only streamlines operations but also empowers your teams to focus on what truly matters: driving sales and enhancing customer satisfaction.

Discover the ultimate catalog solution that enables the creation of engaging and interactive digital publications, significantly enhancing key performance indicators across various metrics. Revolutionize standard PDFs, including catalogs, magazines, and brochures, into dynamic digital experiences that surpass conventional expectations. By utilizing Publicator, you can save both time and financial resources, increase your return on investment, and allow more room for innovative strategies. Impressively, even a single individual can easily onboard, design, edit, and publish digital catalogs swiftly, all without any coding expertise, the need for expensive external agencies, or burdening your development team. Simply upload your existing catalog PDFs and convert them into digital formats in just a few minutes. These new digital publications seamlessly integrate with your current content management system and can be effortlessly embedded throughout your website. With Publicator, elevate your offline print materials to the forefront with interactive and shoppable digital publications, positioning your brand effectively in the digital landscape. Experience the most versatile and engaging digital content platform available today, tailored to meet the demands of modern marketing strategies.

Automated SEO accelerates what's most important: traffic, conversions and sales. EKOM is a tool for ecommerce automation powered by Al. Bulk-generate platform-specific descriptions, metatags, and more. Increase productivity and surpass benchmarks to spend more time generating revenue. Eliminate manual descriptions of products with a simple, no-code interface. It scales quickly and easily. Inputs: Import existing product descriptions, keywords or product names as inputs. Outputs: Upload the best-performing product descriptions, and watch your model learn. EKOM automatically adjusts performance based on what is working in the market.

If you can envision it, the pioneering generative AI for CRM is ready to bring your ideas to life. Prepare yourself, as Einstein GPT has made its debut in the conversation. Customize every interaction with your customers using AI-driven emails, dialogues, and proposals that leverage your up-to-the-minute data. Enhance efficiency with actionable insights spanning sales, services, marketing, and commerce integrated seamlessly into your daily workflow. Easily craft innovative experiences with user-friendly low-code tools that allow you to generate tailored predictions and suggestions without the need for a data scientist. Assist sales representatives throughout the entire journey from initial interest to closing the deal, provide accurate forecasts using real-time information, and speed up the closing process with conversational intelligence. Offer individualized experiences and optimize your time management by incorporating AI directly within your CRM. With Service GPT, you have all the tools necessary to expand rapidly and generate immediate value. Enhance customer engagement, nurture relationships, and increase revenue through real-time insights; orchestrate smart journeys and deliver timely suggestions to maximize effectiveness. By leveraging these capabilities, you can ensure that your business stays ahead of the competition.

Enhancing model performance and conducting scenario analyses through simulations with historical datasets is essential for progress. Collaboration is streamlined across data governance, access management, and version control. With Ikigai's ready-to-use integrations, you can effortlessly incorporate a wide range of tools that fit seamlessly into your existing workflows. Ikigai offers over 200 connectors, allowing you to connect to virtually any data source you can imagine. If you're looking to deploy your machine learning pipeline to a website or dashboard, Ikigai’s web integrations make that process straightforward. Utilize triggers to initiate data synchronizations and obtain updates every time you execute a data automation flow. In addition, you can connect to your own APIs or develop new ones for your data stack, ensuring a smooth integration with Ikigai. This flexibility empowers teams to adapt quickly to changing data landscapes and leverage insights effectively.

FenixCommerce is a comprehensive delivery management solution that transforms shipping into a powerful conversion rate optimization (CRO) tool and a significant revenue generator. It provides precise order cut-off times and delivery dates directly on the product detail page (PDP), enhancing the chances of customers adding items to their carts by setting clear delivery expectations. The platform offers various shipping options paired with estimated delivery timelines, alongside personalized shipping promotions that can lead to a notable 12% increase in operating income. Additionally, FenixCommerce automates the carrier selection process during label printing and suggests optimized box sizes, resulting in a potential 20% reduction in shipping costs. By minimizing fulfillment and shipping expenses while also lowering the carbon footprint, it leverages advanced data analytics and sophisticated machine learning algorithms. As the only SaaS platform offering a fully integrated delivery management system, FenixCommerce enables retailers to fulfill orders with heightened accuracy and reduced costs, ensuring complete transparency for both retailers and their customers. With seamless integration capabilities through Fenix APIs, businesses can effortlessly connect to their websites, warehouse management systems (WMS), transportation management systems (TMS), or order management systems (OMS), unlocking the full potential of this innovative platform. This streamlined approach not only boosts operational efficiency but also enhances customer satisfaction by providing reliable shipping experiences.

TikTok Shop offers a highly personalized and seamlessly integrated shopping platform, enabling sellers to genuinely engage with creators and their audiences to foster meaningful shopping interactions. By merging entertainment with commerce through authentic, relatable content, it ignites inspiration that often leads to purchases. TikTok creators provide a unique perspective on the shopping experience, allowing brands to cultivate trust as they showcase products in an engaging manner. This platform empowers brands to forge enduring connections with a rapidly growing community of users who are already discussing their products on TikTok. The experience is convenient and reliable, starting from the For You Page all the way to secure checkout, order management, and customer support. A reduction in friction during the purchasing process results in more satisfied customers. Regardless of your business size, TikTok Shop offers extensive support, including everything from logistics to post-sale management, ensuring that you have all the essential tools at your disposal to expand your business successfully. Each interaction is designed to enhance the overall shopping experience, making it not just a transaction but a memorable event.

Streamline all your essential tasks by utilizing a unified platform that simplifies operations. No longer will you have to juggle various applications that lack compatibility; instead, enjoy a comprehensive suite of products that showcase the true potential of a consolidated system. With Redo Returns, brands can provide a premium return service that enhances customer satisfaction without negatively impacting profit margins. This solution helps to cut expenses, alleviate operational challenges, and minimize the chances of manual mistakes. Regardless of your current return policy, Redo empowers you to deliver an exceptional experience for your customers. The adaptable return engine seamlessly accommodates any return policy within its framework, allowing for complete customization of the customer journey through intelligent workflows that encourage exchanges and store credit. Your customers’ peace of mind is further enhanced by return coverage; when they opt-in, Redo takes care of the return label costs. Our focus on an exchange-first experience guarantees that customers can easily find a different variant or even a completely new product from your store, ultimately fostering loyalty and satisfaction. By integrating these features, businesses can elevate the overall shopping experience.

Salesforce Data 360 is a real-time enterprise data engine designed to transform disconnected data into actionable intelligence. It unifies customer and operational data from multiple systems into a comprehensive business view. Using Zero-Copy architecture, organizations can activate live data directly from their existing warehouses without duplication. The platform supports both structured and unstructured data, including text, images, and streaming events. Identity resolution and data harmonization tools create consistent, reliable customer profiles. Governance features enforce privacy policies and compliance rules automatically. Data 360 enables dynamic audience segmentation and predictive modeling for smarter decision-making. Teams can trigger automated workflows based on real-time data changes. Insights can be shared securely with marketing platforms, analytics tools, and data warehouses. Data 360 empowers enterprises to activate trusted data across every channel and department.

Deck Commerce serves as a comprehensive omnichannel order management platform aimed at direct-to-consumer retailers, streamlining the entire customer journey from start to finish. Focused solely on order management, this solution encompasses various features such as inventory oversight, order orchestration, fulfillment services, transaction processing, a dedicated customer service portal, and return management, all while facilitating smooth technology integrations. With a vast array of over 60 ready-to-use integrations, brands can customize their tech stack without the need for complex development processes. Utilizing distributed order routing, retailers benefit from real-time visibility of inventory across their entire network, allowing them to automate workflows, expedite order deliveries from the nearest fulfillment centers, and offer a wider selection of products and fulfillment methods that enhance revenue opportunities. This system centralizes all supply chain information, which empowers businesses to make timely decisions based on reliable data, helping to optimize inventory management and decrease shipping costs. Ultimately, Deck Commerce enables retailers to elevate their operational efficiency and improve customer satisfaction simultaneously.

Join a diverse range of top retailers, franchises, and wholesalers who are opting for our acclaimed solutions to enhance their online and in-store sales. Elevate customer satisfaction and optimize your operational workflows with our SaaS click & collect BOPIS tool. Gain access to exclusive, real-time insights into customer demand for products across your entire retail network. Discover what items customers are seeking online and subsequently purchasing in physical stores. Identify immediate sales loss opportunities at both the product and store levels. Strategically plan your store and seasonal product offerings throughout your network. Designed specifically for retailers, franchises, and wholesalers, our platform aims to improve customer interactions while maximizing your inventory. Process orders directly from your store network to ensure quicker deliveries and lower shipping expenses. Drive in-store traffic from eager shoppers and benefit from real-time reporting on customer demand. This comprehensive approach allows businesses to adapt to changing market conditions and customer preferences seamlessly.

Vin WMS provides brands with a comprehensive, omnichannel warehouse management solution that is crafted to effectively manage fulfillment for both B2B and B2C operations. This system consolidates inventory into a single pool, allowing for optimal order allocation, whether for bulk shipments or individual sales, while also automating stock replenishment according to daily consumption patterns. Featuring sophisticated capabilities such as barcoding, SKU serialization, batch management, zone-based putaway, wave picking, and soft allocation controls, it enhances both space efficiency and picking precision. The platform further facilitates the automation of returns, manages 3PL billing, and integrates seamlessly with various marketplaces, online stores, ERPs, and more than 50 last-mile delivery services. It is adaptable for use in dark stores and distribution centers, making it suitable for quick delivery frameworks and effective for multi-company configurations in 3PL scenarios. Moreover, its incorporation of AI-driven demand forecasting, real-time tracking, and detailed analytics promotes more informed and strategic decision-making for businesses looking to optimize their logistics operations. Ultimately, Vin WMS stands out as a versatile tool that meets the diverse needs of modern supply chain management.

Eagle Eye’s cloud-native AIR platform consolidates real-time loyalty, multichannel promotions, AI-enhanced personalization, intelligent checkout, and gifting/top-up features into a single cohesive system tailored for retail and consumer-oriented brands. This innovative platform empowers brands to gather comprehensive first-party customer data from various channels and activate it immediately, facilitating personalized marketing at scale through AI Personalization Science, an established loyalty engine, adaptable promotions, and on-the-spot execution during checkout. By leveraging machine learning, Eagle AI constructs a next-generation personalization framework that generates individualized offers and experiences instead of merely curating limited selections, effectively combining product affinity, predictive shopping tendencies, and responsiveness to promotions. Furthermore, the platform integrates effortlessly with current POS, e-commerce, CRM, and marketing automation systems via Eagle Eye Connect, ensuring a smooth transition for brands looking to enhance their customer engagement strategies. With such capabilities, brands can significantly improve customer loyalty and satisfaction, ultimately driving growth and innovation in a competitive market.

Tailoor is a cutting-edge platform that harnesses the power of AI and 3D technology to create distinct and customized phygital experiences. By merging physical and digital components, we provide an interactive 3D configurator and AI-driven solutions designed to capitalize on market potential. Empower your customers to customize your offerings through Tailoor's AI-enhanced 3D configurator. With features like the AI Sales Assistant, Virtual Try-On, and Digital Twins, you can develop captivating phygital experiences that not only boost revenues but also promote sustainability, making Tailoor an essential tool for modern businesses. Additionally, our platform allows for seamless integration into existing workflows, ensuring a smooth transition toward innovative customer engagement strategies.

Simon AI is a marketing platform driven by artificial intelligence, aimed at assisting organizations in leveraging customer data to effortlessly initiate personalized campaigns across various digital platforms. By merging a flexible customer data system with self-sufficient AI agents, it assesses customer behaviors, contextual cues, and business metrics to develop precisely tailored marketing experiences. Rather than having marketing teams manually sort through audience segments or execute intricate queries, Simon AI empowers marketers to establish business objectives, like boosting conversions, reducing churn, or encouraging repeat purchases, while its AI agents take care of data organization, insight extraction, and campaign implementation. Furthermore, it incorporates a variety of information, including customer interactions, transaction history, and contextual variables such as browsing habits, inventory status, weather fluctuations, and social media activity, to facilitate timely and pertinent marketing responses. This innovative approach not only streamlines marketing efforts but also enhances the relevance of customer interactions, ultimately leading to improved business outcomes.

Mention Me software powers customer retention and referral marketing for more than 400 brands, including Farfetch and PrettyLittleThing. Mention Me Refer rewards word-of mouth to convert customers into brand advocates. Mention Me Retain ensures your loyal customers keep coming back. Our fully customizable customer journey includes 20 languages, 15 reward types, 16 sharing methods, and a unique name share feature that generates 35% more referrals. Advanced AB testing and segmentation can optimize performance. This is the best option for businesses with more than 4000 monthly orders.