Best Endpoint Protection Software for Freshservice

Splashtop Remote Support is a secure remote support and remote access platform built for IT professionals, help desks, managed service providers, and businesses that need fast and reliable device support across multiple operating systems. The platform enables technicians to remotely access and control Windows, Mac, Linux, iOS, and Android devices through attended and unattended support sessions using session codes or managed device access. Splashtop offers a wide range of remote support features including remote desktop control, in-session chat, voice communication, reboot and reconnect functionality, admin privilege elevation, background system tools, and multi-technician collaboration within the same support session. The platform also includes integrations with leading PSA ticketing and IT service management systems such as Zendesk, Jira, Freshservice, Freshdesk, Spiceworks, and Microsoft Teams to streamline support workflows and improve operational efficiency. Splashtop’s Autonomous Endpoint Management add-on allows organizations to automate patch management, monitor endpoint health, deploy software updates, track hardware and software inventory, and proactively manage vulnerabilities across connected devices. Security is a major focus of the platform, with features including end-to-end encryption, two-factor authentication, endpoint MFA, session audit logging, SOC 2 and SOC 3 certified infrastructure, and compliance with standards such as ISO/IEC 27001 and GDPR. The platform supports flexible licensing models for both remote workers needing access to work computers and IT teams managing large-scale support operations.

SecPod Saner CVEM is a unified vulnerability and exposure management platform built to help security teams continuously detect, prioritize, and fix risks across their IT environment. The platform combines asset intelligence, vulnerability management, compliance checks, posture anomaly detection, endpoint management, patch management, and remediation workflows in a single console. Saner CVEM is designed to go beyond CVE-based scanning by identifying configuration drift, posture anomalies, compliance gaps, asset exposures, shadow IT, and unusual behavior across devices. Its AI and machine-learning models monitor more than 100 device parameters to detect risks that may not appear in standard vulnerability feeds. The platform prioritizes issues based on exploit likelihood, CISA KEV status, SSVC guidance, asset importance, business context, and attacker behavior mapped through MITRE ATT&CK and CWE. Saner CVEM also supports continuous SCAP and OVAL-based scans across operating systems and more than 550 third-party applications. Security teams can use its integrated remediation and patch deployment capabilities to reduce tool-switching, cut mean time to remediate, and improve patch compliance. The platform is built around a lightweight agent that supports Windows, Linux, and macOS environments. SecPod Saner CVEM is designed for organizations that want complete asset visibility, stronger exposure reduction, and a more automated path from detection to prevention.

Hexnode, the enterprise software arm of Mitsogo Inc., is a robust Unified Endpoint Management (UEM) solution designed for cross-platform support. With compatibility across a wide range of operating systems including iOS, iPadOS, Android, Windows, macOS, tvOS, Linux, ChromeOS, visionOS, Apple TV, Android TV, and fireOS, Hexnode simplifies device deployment through a variety of built-in enrollment options. From initial onboarding to final offboarding, Hexnode empowers IT teams to oversee the entire device lifecycle from a single, centralized console. Equipped with features like automated enrollment, geofencing, remote monitoring and management, patch management, and a clean, user-friendly interface, Hexnode is the ideal solution for efficient device management. Designed for today’s dynamic, mobile-first workforce, Hexnode also offers powerful tools such as a unified dashboard for enhanced visibility and control, web filtering for added security, real-time location tracking, and much more.

Automox is a cloud-native solution that is accessible worldwide, providing effective management for OS and third-party patches, security settings, and custom scripts across Windows, Mac, and Linux systems through a user-friendly console. This platform allows IT and SecOps teams to swiftly gain oversight and control over on-premises, remote, and virtual endpoints, eliminating the need for expensive infrastructure deployment. By streamlining these processes, Automox enhances operational efficiency and strengthens security measures across diverse environments.