Best eCommerce Software for Zendesk

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A platform for exchange-first returns that increases LTV, reduces waste and provides a seamless experience after purchase. Customize a self-service portal that allows customers to easily request exchanges and returns. Customize your return policy and notifications to meet your needs and create a seamless experience after purchase. Gain actionable insights that will improve your return workflows and encourage more exchanges. Your returns and exchanges hold the key. The key to retaining revenue and maximising it is by optimizing these processes. ReturnGO is AI-driven, flexible, and smart. ReturnGO allows you to reduce refunds, waste and logistics costs. Give your customers the option to "shop immediately" and receive instant store credit, instead of waiting on a refund. Integrate with shipping services worldwide to simplify return shipping.

Instantly provide human-level conversations in any language and on any channel, 24/7. Automate sales and customer service without compromising customer satisfaction. Reduce costs and improve efficiency, while providing 24/7 instant human-level assistance. Handle the majority of tickets without human intervention while transferring more complex cases to humans. Conversion rates will increase as customers are able to choose and understand the right products with ease, similar to the personal touch provided by a seasoned salesperson at a brick-and-mortar shop. Engage your customers with personalized messages triggered by specific actions such as adding to cart, visiting product pages, abandoning the cart, or completing an order. Our bots don't have to be limited to a chat interface on the web. They can be deployed in any channel including WhatsApp, Instagram and more.

Spend less time worrying and more time growing. We match the digital and physical worlds with advanced analytics so you can automate inventory operations, scale your warehouse and supply chain easily and automate your business. We specialize in special packaging and kitting requirements at scale. We can support you if it's a service that you currently provide at another 3PL, or even your own warehouse. We can provide support in any capacity within your organization. We can help you implement robust solutions and best practices with our decades of experience. Understanding shipping exceptions in advance will help you communicate or resolve them. Since day one, our motto has been ecommerce first. At its core, all of our services are built around ecommerce fulfillment.

Macha makes sure that your support team doesn't have to "learn" a new tool. Our AI simply hands off the customer to a support agent using your existing support tool. Do not worry, the context of the hand-off is relevant. Our team will assist you with the onboarding process. We'll guide you through the entire process, from adding products and policies to managing integrations with other support apps, to getting the widget on your website. Our team will also monitor the performance of the chatbot and help refine the answers to ensure that your team sees a significant reduction in support tickets. You don't have to change your current ticketing and support software.

Krepling’s visual builder, which is drag-and-drop and no-code, allows you to manage and build all aspects of your storefront and workflows. Automate your business from start to finish and increase revenue. Build world-class customer experiences with limitless commerce services. Connect your store to sophisticated shipping services, and streamline the creation and distribution of shipping emails, return labels, and more. Automation can be triggered from checkout, browsing products or return events, by third-party apps or anything else. Track and curate data about your customers with a variety of filters, including metadata that is specific to your business. Track your top-selling products, monitor trends within your business and stay up to date with key performance metrics. Create a store which looks great on the web, mobile devices, tablets and anywhere else your customers may find you. Connect your store to your integrations, workflows, and optimize it on the fly.

Shopify is the leading ecommerce expert. We've helped over 300,000 brands grow and generate millions in revenue with our cutting edge ecommerce software. To increase customer satisfaction, and the post-purchase experience, allow customers to be updated at any time on the status and location their orders. Increase conversion rates by integrating your brand into a rich visual experience and building social proof through unlimited review requests. Page optimization recommendations, building backlinks and speeding up page loading will attract more traffic, which can be converted into actual sales. It's easy to customize your brand loyalty programs and motivate shoppers to earn and redeem points and custom rewards in order to increase your customer retention rates and sales. Live chat, chatbots, and helpdesks are available to your support team. They can automate repetitive tasks and personalize interactions in order to provide a great experience for customers.

CustomerGauge helps B2B businesses leverage customer feedback and behaviors to align business initiatives and improve account retention. It also helps increase revenue growth through up-sells and cross-sells. CustomerGauge Account Experience™, a platform that allows B2B companies monitor account engagement and collect feedback from key stakeholders. It also allows them to segment real-time results into custom dashboards and map feedback to changes to NPS score and revenue. Users can track engagement through custom and native integrations. This includes how often key stakeholders answer customer survey questions, submit support tickets and open marketing emails. The CustomerGauge Account Expert™ platform also has the ability to set KPI targets to close the feedback loop, identify accounts at high risk of churning and forecast the revenue impact from changes in NPS score. Get a demo today.

A powerful e-commerce hub. Online store and customer service. Create an online store that perfectly represents your brand. You can choose from a variety of free themes or use our drag-and drop builder to create the perfect shop. You can choose from one of our professionally designed templates to make your website. No design or tech skills required to create your online store. Shoplo stores look great on mobile devices as well. Your ecommerce website will always be optimized for shoppers of all ages. Shoplo allows you to easily create coupon codes and run detailed promotional campaigns to reach more customers. Shoplo allows you to manage your ecommerce store in multiple languages and also allows you to offer products in many currencies. Make it easy for potential customers to find your store. Our SEO tools are free and will make your store more visible in search results.

Pendo is a product-experience platform that helps software product managers deliver products that users love. Pendo allows product teams to answer questions such as "What features are customers using?" What features are they overlooking? Which ones are driving delight, and which are causing pain or confusion? These same insights allow you to quickly set up in-app messages and guides, as well as walkthroughs, without needing any programming. This will help users get the most out of your products. Pendo allows you to quickly identify the features and workflows that cause users pain and pleasure. You can then use the platform to guide users through these rough spots and encourage them to adopt the features that make them raving fans.

Planhat is a Customer Success Platform that makes Customer Success easy. Planhat is beautiful and simple to use. It can help you reduce churn and upsell more, increase user engagement, and maximize the lifetime value your customers. Planhat is designed for everyone, from the CS rep to C-Suite. It offers all the functionality and features that you would expect from a modern Customer Success Platform. The difference is in how easy it is to use and how simple it is to implement.

ChurnZero, a real-time Customer Success Platform, helps subscription businesses combat customer churn. Its software solutions enable businesses to understand how customers use their product and assess their health. This allows them to improve product adoption and increase renewal rates. Businesses can also personalize their customer experience by providing timely and relevant touchpoints.

FastSpring is the trusted partner in ecommerce for software companies around the globe. Software companies can sell more, stay smaller, and compete better with FastSpring's ecommerce solution. Software and SaaS companies can increase their revenue by up to 30% with our ecommerce solution. FastSpring is used by thousands of customers to accept payments in all major currencies, collect VAT and taxes, and many more. Selling software online can be difficult. Software companies all over the globe partner with FastSpring's full service ecommerce platform. With an easy-to use, full-service ecommerce platform, we are changing the way software is sold online.

The complete solution to online returns You will find everything you need to make your online returns seamless from start to finish. Customers will enjoy a seamless return experience that automates the refund and return process so that your team can concentrate on more important work. Customers can exchange the size or color of their returned items for the correct size. Your customers can exchange for the correct size or color from your in-stock inventory. We will pay for the exchange so they can get the right item, before returning the wrong one. Your customers will be able to track their order and return status with real-time updates via SMS and SMS alerts. This will make it easier for them and reduce WISMO support calls. Customer satisfaction can be measured and feedback collected to improve the customer experience. Returnly tracks how satisfied customers are about your return experience and, more importantly, the feedback that explains why.

Improve your e-commerce ROI by providing better insights, campaigns, personalized user journeys, and improved campaign performance. All analytics, CRM, BI and advertising platforms can be connected with just a click. Get rid of your dependence on data experts and developers. With a click of a button, you can try new marketing tools. Kodeless can be used with your existing integrations. Kodeless makes any e-commerce marketer a data expert. Boost ROI by using smarter retargeting and personalization audiences. Automatedly create insightful analytics reports. Stop irritating your developers with new events or pixels. Keep track of where users are coming from and what they're doing.

Connect to the operational tools you use most often, such as Shopify or Google Analytics. Next, create your first departmental or company-wide objective based upon the metrics you are interested in. Clear objectives with measurable key outcomes can help you rally your team around near and long-term company goals. This will keep your team informed, connected, and empowered. With custom insights, you can work smarter and not harder. Yaguara's underlying technology detects patterns and obstacles over time, so you can receive recommendations. You can create dashboards for your individual teams using Groups. You can organize groups by department, team or any other classification that best fits your model.

Where marketers, developers and designers work together. In just a few clicks, you can connect your design editor with your content delivery system. In minutes, you can go from design to deployment. Do you remember the joy of building with LEGO bricks? You could build almost anything. Piece by piece, your imagination was brought to life right in front your eyes. You can bring the same joy of building into your daily life with design atoms. Design atoms are a way to create content that connects with others. You have the power to create something new every time you use atoms. You can update any element and then apply the change to all other elements. You can now update copy, logos and backgrounds in one click. Previews will automatically show you how your content will look to your customers. Quick-share to your preferred channel is also available.

Unify your data, take advantage of AI-generated insights, and make critical decisions to drive your digital commerce growth. The most advanced, high availability data lake specifically designed for ecommerce allows you to aggregate and normalize business-critical information. We connect data from all ecommerce platforms to a single view. This allows us to break down organizational silos and improve collaboration across the organization. Artificial intelligence analyzes financial, marketing, inventory, and retail data to provide automated insights. Your team can take concrete actions with easy-to-understand analytics. This will allow them to free up time for innovation and strategic thinking. Machine learning algorithms continuously monitor and calibrate SKU-level performance. This gives you visibility into both category and product-level P&L understanding. Teams can evaluate SKUs with zero incremental value and make informed decisions.

Zowie is the AI-driven customer service platform for ecommerce. We understand that your customers want to speak to you. You can now use the power of conversation in order to save money, earn money, and impress your visitors at every interaction. With Zowie, there's no need to reinvent the wheel. Drop our solution into your current tech stack and provide personalized support from the first day. Discover why leading brands love Zowie.

Our industry knowledge combined with our proprietary FPR-360 technology enables us to recover 3x more chargebacks per year than the industry average. We have access to your payment processor, sales system (CRM) and gateway so we can seamlessly integrate and analyze your chargeback data. We also maintain the highest security compliance to protect your data. Smart Chargeback Recovery and dispute analytics are our top-rated services. Our alerts, Root Cause Analyzer™, and 3D Secure technologies can help you eliminate up to 50% of chargebacks. You can identify chargeback sources in real time, which gives you more information about your buyer than any other dispute tool. Root-Cause Analyzer lets you assess 40+ data points, identify weaknesses, increase retention, and boost customer satisfaction.

Our systems intelligently collect a variety high-quality unstructured data streams from hundreds of sources. These include text, voice, images, and videos. These data are cleaned by our systems and trained to extract signals from products, services and attributes. It is then synthesized and contextualized with our proprietary Deep Product Learning® technology. Our enterprise-grade integrations allow you to ingest private data. Compare your view of products and services to the competition and make benchmarks. Our platform provides powerful AI-driven actions wherever you need them - dashboard APIs and Integrations - and turns insights into action across PIMs CRMs voice assistants chatbots and more.

parcelLab is a truly global enterprise software provider. It allows brands to increase revenue, reduce operational costs and complexity, and optimize the customer experience. Our award-winning platform for post-purchase enables brands to transform operational touchpoints from mundane into the most differentiated, personalized experience. This creates unique moments of pure delight for their customers. We are trusted by over 800 brands, including IKEA and Chico's. We track shipping data from 350 carriers and actively manage the after-purchase experience in 175 countries. Find out more about parcelLab.com

involve.ai is a platform that uses no code to unify all fragmented customer data into an early warning dashboard. Scale quickly without the need for dozens of data analysts or CSMs. Unify all fragmented data to gain complete visibility of customers and scale your customer experience. You can get personalized recommendations for actions across the entire customer journey so you know which customers to prioritize each day and how to be proactive. Sentiment analysis provides accurate customer health information that can help you identify churn risks and upsell/cross-sell opportunities before they occur. Historical data analysis can be used to recommend Segmentation or Benchmarking in order to identify the leading indicators.

Empathic AI Customer Service that's almost Human. The autonomous chat platform for commerce combines human empathy with intelligent automation to transform how you operate and engage customers. Conversational customer service that will delight your customers. Create AI Personas to breathe life into your brand.

Converge helps improve online store ad performance, attribution accuracy and conversion rates through better tracking. Server-side tracking of conversions ensures that your ad platform can target prospects optimally. Event enrichment makes sure your website events contain maximum event parameters. Converge tracking eliminates the need for third-party pixels or attributions, as reporting is done in-platform. Server-side tracking of conversions ensures that your ad platform can target prospects optimally. Event enrichment makes sure your website events contain maximum event parameters. Track subscriptions, POS purchases, upsell orders, and more outside of your website. Track all important events automatically, including the steps of your checkout.