Best eCommerce Personalization Software for Salesforce

ActiveCampaign transforms ecommerce insights into personalized experiences for each customer. Leverage dynamic content and AI-driven actions to suggest products, customize offers, and tailor messaging according to individual behaviors, customer value, and their stage in the buying journey. Communicate these personalized interactions via email, SMS, and WhatsApp, ensuring that every engagement feels as intimate as a one-on-one dialogue.

Your data warehouse is your source for truth about customer data. Hightouch syncs these data to the tools your business relies on. Your sales, marketing, customer success and customer service teams will have a 360@ view on the customer through the tools they trust. Eliminate tedious data requests. Hightouch operationalizes data warehouses to make analytics real. Better data can drive growth. Personalized campaigns can be run across all channels, including email, push, ads, and social media. You don't need engineering favors to iterate. Improved data can increase revenue. Target leads with custom PQL or MQL models. Sync one view of the customer with your CRM. Better data will prevent churn. Your CS CRMs should have a 360-degree view of your customers. You can use customer data to identify customers at risk. Your data warehouse contains all of your data. Analytics is just the beginning. Hightouch makes your data warehouse operational by empowering you with SQL to sync data to any SaaS platform.

Multi-channel marketing automation that is truly powerful. Advanced marketing automation, intuitive reporting, and powerful personalization via email and SMS can increase sales and revenue. More than email automation. Create entire customer journeys. Advanced marketing automation, intuitive reporting, and powerful personalization can help you increase sales and revenue. You can grow your audience by creating responsive landing pages and fully customizable forms. There are 100's of integrations available or by using webhooks to your custom web setup. Automated, dynamic content can turn prospects into repeat customers, keep subscribers engaged, and deliver personalized messages at scale to them. Optimize your conversions, track what's generating revenue, who are your top customers, and retain them better with data-driven automation.

SALESmanago solutions cover all key challenges of modern eCommerce business, identifies people visiting your website, analyzes their online behaviour and transactions, and uses its AI hyper-personalization engine to improve the Customer Experience and deliver perfectly tailored offers during a complete customer lifecycle in all marketing channels. It is a non-code software that is accessible to all companies and easy to integrate. Each user receives full support through educational materials and assistance from Customer Success advisors. You can find the right solution for you among a range of SALESmanago options. Unique AI-driven features we deliver: Full website personalization Dynamic 1-to-1 email marketing Multichannel abandoned cart recovery AI-powered product recommendations across all channels Loyalty programs Search Engine Turbocharger, Progressive profiling ABX Testing engine eCommerce Dashboard Workflow Generator and 650 additional features that are dedicated to eCommerce and B2C businesses.

Convert Experiences is the A/B testing platform that delivers enterprise-grade experimentation without the enterprise baggage. For over 15 years, Convert has helped growth marketers, e-commerce teams, and agencies run reliable, flicker-free experiments that scale with their business. From classic A/B and multivariate testing to split URL and personalization campaigns, Convert makes experimentation fast, accurate, and frustration-free. With 90+ integrations (Shopify, GA4, WordPress, WooCommerce, Segment, and more), Convert adapts to modern stacks and supports both marketers and developers. Our Visual Editor lets teams launch experiments without waiting on developers, while advanced targeting and revenue tracking ensure clean, trustworthy insights. Privacy is at our core: Convert is GDPR compliant, HIPAA/CCPA-ready, and never resells data. Pricing is transparent, predictable, and fair — no hidden fees or nasty surprises. And when you need help, you’ll find it fast: real human support via live chat, email, and dedicated agency-friendly support. Our SmartInsert technology eliminates flickering across both frontend and backend experiments, while 40+ stackable targeting filters and robust APIs enable sophisticated test deployment. Convert’s comprehensive toolkit includes real-time QA through Live Logs & QA Wizard, built-in hypothesis prioritization frameworks, and automated collision prevention—all backed by expert support to help you launch tests in under 30 minutes.

Wigzo is an automated marketing platform that provides smart marketing automation capabilities to help e-commerce grow. Its powerful automation workflows enable performance-driven personalization across Email and SMS, WhatsApp, Onsite, and Push. You can grow your subscribers quickly, convert them quicker, and retain more customers by improving CLTV through 1:1 personalization and engagement. Wigzo allows marketers leverage customer data to perform powerful segmentation analytics, campaign administration, and agile marketing. Wigzo allows you to build your first-party customer database platform, break down customer data silos, and create high-conversion sales funnels entirely on automation. These capabilities are all available in one dashboard, which is the best part.

The Comarch Loyalty Marketing Platform is an innovative solution created to elevate customer loyalty and engagement through dynamic loyalty programs. Designed for businesses across various sectors, this platform enables organizations to cultivate stronger connections with their customers by leveraging data insights and automation. With the Comarch platform, companies can create targeted campaigns that resonate with individual preferences, fostering increased customer retention and brand allegiance. Key functionalities include marketing automation for efficient campaign management, pre-configured customer journeys that ensure smooth interactions, and advanced personalization tools that cater to unique customer behaviors. Furthermore, the platform uses AI-driven analytics to provide deep insights into customer trends. Additional features, such as fraud detection and customizable rewards systems, empower companies to deliver meaningful incentives that encourage repeat business. With 30 years of expertise in executing the most complex loyalty initiatives, Comarch supports some of the world’s most recognized brands, such as Auchan, BP, Carrefour, Heathrow Airport, JetBlue Airlines, Galeries Lafayette, and True Digital.

ContactPigeon, an all-in-one eCommerce marketing platform, helps businesses engage, nurture, and convert website visitors to customers via an omnichannel approach. The platform provides proven eCommerce automations, list segmentation, contact management, easy drag-and-drop email campaign generator, and all the tools that an enterprise needs to massively scale across multiple channels (emails, web, SMS, and push notifications). ContactPigeon serves more than 250 enterprises in the US and Europe. ContactPigeon has been featured in the past by Fortune, smartinsights.com and smallbizdaily.com.

Nudgify empowers brands across 137 nations and 29 languages to boost trust and sales through social proof Nudges driven by real-time insights. By highlighting the popularity of your products via Social Proof notifications, you can foster trust and momentum. Create a sense of urgency by indicating when a product is low in stock, which enhances the customer's desire to purchase. Showcasing top reviews and ratings can inspire confidence and alleviate any potential doubts in buyers' minds. Setting a limited time for sales generates urgency, prompting customers to act more quickly. Additionally, minimizing abandoned carts and increasing overall basket values can be achieved by establishing targets for free delivery. You can also craft Custom Nudges to draw attention to crucial information on any webpage. With our Social Proof application, visitors can see unique insights that they typically miss, such as who else is currently shopping and what items are being purchased. These elements collectively contribute to a more personable website experience. By utilizing FOMO notifications to nudge your visitors, you can heighten their motivation to engage, thereby increasing sales and encouraging more sign-ups. Ultimately, Nudgify not only enhances sales but also transforms the way customers interact with your brand.

Achieving comprehensive relevance across various domains such as Websites, Ecommerce, Services, and workplaces is crucial. Each search, recommendation, and interaction contributes to an improved experience. Our mission is to empower businesses to create the relevant encounters that users anticipate. With the Coveo Relevance Cloud, foundational relevant search marks just the start. Leverage self-optimizing AI that adapts based on every click and inquiry at all interaction points. This ensures you can provide progressively enhanced experiences, recognizing search relevance from the very first day and expanding to complete 360° Relevance. Every interaction offers insights into customer desires, allowing you to present them with pertinent product results and personalized content recommendations that they’ll be eager to 'add to cart.' Speed up connection to the most relevant answers through AI-driven customer self-service and AI-supported agent responses. Coveo excels in functionality, offering a wide array of features including intuitive drag-and-drop UI customizations, versatile headless APIs, and many additional capabilities, making it easier than ever for businesses to thrive in a competitive landscape.

Bloomreach transforms the e-commerce landscape through personalization. Its innovative data engine consolidates real-time information about customers and products, enabling businesses to gain insights into true customer desires. By linking this insight across various channels, the e-commerce experience becomes boundless, adapting to customers’ evolving preferences as they shop. Powered by Loomi, Bloomreach's AI platform for e-commerce, this approach opens up countless new avenues for making purchases. The suite of Bloomreach products encompasses Engagement, a marketing automation tool; Discovery, an advanced e-commerce search solution; Content, a headless content management system; and Clarity, which offers AI-driven conversational shopping experiences. With numerous AI patents to its name, the company caters to a diverse array of global brands, including Williams-Sonoma, Bosch, Puma, and Marks & Spencer, illustrating its broad market impact. This comprehensive approach ensures that businesses remain competitive in a rapidly changing digital marketplace.

Algonomy's real-time Customer Data Platform (CDP) empowers marketers to deliver tailored customer experiences consistently and instantly. By consolidating customer identities from both online and offline sources, it facilitates immediate audience activation for a comprehensive perspective. Specifically designed for the retail sector, it can monitor customer actions using over 1,200 predefined metrics and attributes. The platform leverages machine learning algorithms to generate micro-segments, provide in-depth insights, and identify marketing opportunities at every stage of the customer journey. This innovative approach ensures that businesses can engage their customers effectively and adapt to their evolving needs in real-time.

A unified Brand Content Engine can drive KPI improvements across every available channel. Customers increasingly rely on your brand for direction, and they are known to spend three times more when provided with comprehensive guidance, whether it’s in the form of outfits, furniture sets, or beauty styles. However, relying on manual content creation limits your reach, leaving potential revenue untapped. The correlation is clear: increased guidance translates to higher revenue. In the past, businesses often faced the dilemma of sacrificing either quality or scale, but that is no longer the case. FindMine offers a solution that automates and expands content creation, ensuring that 95% of the product catalog receives guidance on how to complete the look. Our technology produces looks that are virtually indistinguishable from those crafted by a skilled merchant. This innovative approach allows you to scale while maintaining the integrity of your brand's unique identity and significantly reduces the time internal teams spend on content creation by 99%. A robust BRANDPOVSCORE™ highlights the reasons customers view your brand as an authoritative source for style advice. Instead of relying on generic style trends and popular opinions that could undermine your brand's vision, it is essential to safeguard your brand's identity and offer personalized experiences that resonate with your audience. By doing so, you not only strengthen customer loyalty but also enhance your overall market position.

Regardless of whether you operate an eCommerce platform, a large retail chain, a tech application, or a direct-to-consumer brand, Vizury's unparalleled technology empowers you to deliver exceptional experiences tailored to each individual customer. By dismantling the barriers between various customer interaction points—such as websites, mobile apps, email communications, messaging platforms, and brick-and-mortar locations—Vizury's platform enhances your ability to increase revenue by re-engaging customers across all channels. For over a decade, Vizury has been instrumental in assisting global retail and eCommerce brands in both acquiring and retaining their clientele. With its comprehensive integrations and ready-to-use features tailored for eCommerce and omnichannel retail, capitalizing on online shopper revenue has become remarkably straightforward. Users of Vizury witness substantial growth thanks to technology that is specifically designed to elevate conversion rates. Brands utilizing Vizury successfully generate millions of customer conversions each month, reflecting the platform's effectiveness. Additionally, leverage our dedicated team of digital marketing professionals to craft captivating and impactful campaigns tailored to your needs on Vizury, ensuring a strategic approach to your marketing efforts.

GroupBy's headless eCommerce Search & Product Discovery Platform powered by Agent Search on Gemini Enterprise Agent Platform for Retail enhances some of the largest B2B & B2C brands. Built on AI fundamentals, GroupBy's AI-first composable platform is bringing next-generation search technology to retailers & wholesalers worldwide – supplying Google-Quality search results to their online shoppers. The platform consists of Data Enrichment, Search & Recommendations, Merchandising, Analytics & Reporting, providing eCommerce merchants with access to a powerhouse of products & services designed to enhance the digital customer experience. GroupBy platform is transforming eCommerce merchandising from rule-based to revenue-generating, optimizing productivity & efficiencies, & reducing time to market. This allows retailers, wholesalers & distributors to focus on business strategic initiatives that drive revenue. Learn more about how GroupBy is shaping the future of eCommerce by visiting our website and follow us on LinkedIn, Twitter and Instagram.

We know that the right recommendations can create a memorable customer journey and build customer loyalty. Our next-generation AI allows you to instantly anticipate your customers' needs and wants using anonymized user data. Your customers can now stop searching and start finding. Our recommendation platform is built using a proprietary AI algorithm, and a next-generation API that we designed to work together. This allows any part of your business to easily integrate into our platform and generate the best recommendations. Recommendations must keep up with your evolving and growing business. Our platform allows product and business teams to quickly update inventories and catalogs using our platform. It's easy for your development teams. Our platform allows personalization to be as simple and intuitive as possible. We don't need any personal data to create tailored experiences.

Leading brands must find new ways to engage and acquire consumers in a privacy-forward future, as third-party cookies have been eliminated. ZineOne is a leading-edge Real Time Marketing Platform using sophisticated ML models. It scores and adjusts every site visitor's experience at any given moment, regardless of anonymity or known, without storing any PII information. ZineOne technology is used by top brands in retail, ecommerce, hospitality and banking to increase site visitor conversions and track the exact monthly revenue lift contribution.

Maestra is a comprehensive personalization platform designed for DTC brands that extends personalization efforts beyond just email and SMS, resulting in an increase of over 15% in conversion rates. The platform includes a variety of features right out of the box: - A real-time Customer Data Platform (CDP) that provides unified profiles, identity resolution, calculated and custom fields, as well as product feeds. - An omnichannel messaging system that encompasses Email, SMS, MMS, RCS, push notifications, messengers, chatbots, and ad-audience synchronization. - Personalization capabilities for sites and apps, featuring pop-ups, stories, banners, surveys, and other dynamic content blocks. - A range of product personalization options, including recommendations, product quizzes, and images sourced from product feeds. - Price personalization strategies such as loyalty rewards, individualized discounts, and referral programs. - Robust analytics that facilitate reporting, segmentation, ad optimization, and tracking attribution. - Additionally, a dedicated white-glove service is available to ensure optimal results and help brands maximize their experience with the platform, enabling them to fully leverage its diverse capabilities for increased success.

Replenit is an innovative replenishment platform powered by artificial intelligence that automates repeat purchases and enhances customer loyalty by understanding each individual's buying patterns and product connections, sending tailored reminders exactly when they are likely to need a product instead of relying on one-size-fits-all schedules. Utilizing an advanced AI decision-making engine, it forecasts the rate of consumption for various items, determines the optimal time for restocking or upselling, and effortlessly manages millions of personalized customer journeys across diverse channels such as email, SMS, app notifications, and messaging platforms, all while boosting conversion rates through well-timed interventions and minimizing manual oversight. By adjusting to real-world purchasing habits, Replenit creates dynamic, behavior-driven replenishment processes that improve subscription models and decrease customer churn, effectively generating more consistent revenue while sidestepping the limitations of fixed subscription timelines. Additionally, it offers smooth integration with existing commerce and customer data systems and is tailored for specific industry needs, ensuring a comprehensive solution for businesses aiming to optimize their sales strategies.

Cartful is an AI-powered guided selling and product recommendation platform for enterprise ecommerce brands. Enterprise brands choose Cartful because it handles the real complexity of guided selling at scale. That means strict merchandising rules, on-brand experiences, and deep integration into the marketing and analytics stack. Merchandising teams own the logic, rules, and results without waiting on engineering. Merchandising Control Cartful gives merchandising teams full control over recommendation logic without filing a ticket. Set rules, guardrails, and fallbacks that determine which products get recommended and when. Define filters, scoring weights, and override conditions that ensure the right product surfaces for every shopper profile. When your catalog changes, your logic stays intact. Brand-Native Experiences Every quiz and product finder is designed to match your site, not a generic template. Cartful’s no-code visual editor lets your team build and update experiences independently, without design or development resources. Experiences deploy anywhere you can embed a snippet and reflect your brand’s design standards from day one. Shoppers never feel like they have left your site. Stack-Ready Data Cartful passes structured intent data downstream to the tools your team already uses. Events and attributes flow into your ESP, CRM, and analytics stack for segmentation, lifecycle marketing, and measurement. Every quiz interaction becomes a usable customer signal. Cartful is SOC 2 Type II certified and built for enterprise deployment. Every customer receives onboarding, ongoing support, and quarterly business reviews (QBRs) to track performance and optimize over time.

Enhance each customer's journey by leveraging AI and instantaneous data to maximize conversions while minimizing expenses. Consider every client as a unique individual and boost the return on investment for your marketing initiatives through our advanced personalization technology. Utilize machine learning and AI to forge tailored experiences, customizing everything from website interfaces to mobile app interactions, product suggestions, and more. Personalize every aspect of the customer journey to achieve specific key performance indicators, whether that involves attracting new clients or fostering customer loyalty, by combining real-time user actions with historical insights. Elevate webpage personalization through machine learning, enhancing calls to action such as banners or pop-ups. Furthermore, you can target and experiment at the pace of your customers' browsing habits, with personalization choices executed in mere milliseconds. Harness AI to analyze current intent data alongside previous business interactions to uncover customer preferences, interests, and affinities, ensuring that each engagement resonates with the individual. This strategic approach not only enhances customer satisfaction but also drives meaningful interactions that can significantly impact overall business performance.

Deliver impactful, channel-appropriate content based on customer behavior and interactions across email, website, mobile and app.

Integrate your customer's interactions across various platforms and channels to ensure a personalized experience regardless of the point of contact. By utilizing Raptor’s Merchandising Center, you can transform your recommendation modules into valuable advertising spaces on your selected channels. This strategy allows you to enhance visibility for specific products, strategically placing them within the customer’s view to merge relevance with promotion. Moreover, you can offer real-time personalized product suggestions that contribute to a distinctive shopping experience. As a result, this approach can lead to an increase in basket size, order value, revenue per visit, and an overall enhancement of the customer experience. Additionally, sending highly personalized emails featuring product recommendations tailored to each individual can further strengthen customer engagement and loyalty.

We believe that the most enjoyable shopping experiences should be seamless, tailored to individual preferences, and leave customers satisfied. Drive Commerce focuses on ecommerce solutions that easily link consumers with their desired products from cherished brands. Here are a few of our innovative offerings. With Drive Commerce Customizer, you can unleash your creativity to develop and market customizable and personalizable items that your customers are eager to purchase. The future lies in guided shopping; instead of having customers wade through vast product selections and perplexing filters, they can simply answer a few straightforward questions to discover the perfect match for their needs. Pacenotes integrates your product catalog, site catalog, pricing guides, inventory, content, and real-time data into one cohesive, searchable platform, enabling you to generate and share reports in Excel, CSV, or Commerce Cloud XML formats. Additionally, Drive Commerce is dedicated to assisting global retailers by providing expert solutions in guided shopping, product auditing, and tailored product software. We recognize the importance of enhancing user experience to drive customer loyalty and engagement.

Leverage instantaneous customer insights to revolutionize your eCommerce operations. By utilizing rule-based visitor segments derived from hundreds of customizable attributes, you can effectively target the appropriate audience. This is where aesthetics complement functionality. Design visuals that not only align with your brand but also resonate with customers, making them as enticing as the offer itself. Comprehensive testing features guarantee that your campaigns achieve their optimal performance. Fanplayr's exclusive suite of SaaS technologies enhances e-commerce revenue and facilitates growth for companies in diverse sectors such as retail, travel, telecommunications, automotive, banking, energy, insurance, entertainment, and B2B markets. The software from Fanplayr scrutinizes user behavior on websites, pinpointing areas of the conversion funnel where additional value can be uncovered. Moreover, it employs our patented Segmentation as a Service technology to harness and implement first-party website visitor data in real-time, utilizing artificial intelligence, machine learning, and tailored business rule sets to maximize effectiveness. This innovative approach ensures that businesses can adapt quickly to shifting market dynamics and customer preferences.