Best Free Customer Service Software of 2026 - Page 10

Support your customers as if you have a personal connection with them. Create engaging guides that assist your customers in achieving activation, resolving issues, and finding success based on their individual needs. Stonly simplifies the process of developing, sharing, and accessing knowledge, ensuring your team has the necessary resources and solutions to thrive. With Stonly, you can provide immediate, tailored assistance exactly when and where it is required. The platform features a robust collection of onboarding and adoption tools that merge detailed user data with real-time user actions, guiding them on customized paths toward their goals. These interactive guides are designed to adapt to each customer's unique preferences, enhancing their overall experience. Our versatile widget empowers customers to access personalized guidance whenever they need it, no matter their location. Easily integrate Stonly into your existing customer support, data management, and knowledge-sharing platforms to maximize its impact. This seamless integration fosters a more efficient support experience while ensuring that your customers feel valued and understood throughout their journey.

We understand that gathering video testimonials can be quite challenging, which is why we created Testimonial to streamline the process. In just a few minutes, you can gather video testimonials from your clients without needing any developer assistance or website hosting. Generate a personalized link dedicated to your business, which can be shared effortlessly through email, social media, or even SMS. If your customers prefer, they can also leave written testimonials at no cost to you. They can easily record video testimonials from any device, and no login is required! Boost your website's sales by embedding the Wall of Love in less than two minutes, all without needing any coding skills. Each of your businesses will have its own unique space page with a distinct link for video recording. This page will also showcase all the testimonials you’ve selected. You can incorporate the entire wall into your website using an iframe embed code for added convenience. Additionally, you’ll have access to a management dashboard that allows you to oversee all your spaces, enabling you to add, update, or remove them as necessary. This comprehensive platform makes it effortless to collect and showcase feedback from your satisfied customers.

Companies are finding it increasingly challenging to combine consumer wants and their own aims as customer demands develop. This is not beneficial for businesses nor for their customers. Customers who do not receive prompt replies will not return to your organization. Furthermore, clients are increasingly demanding individualized services these days. Personalization is fast becoming the absolute minimum of customer expectations. Aside from that, support agents are frequently bombarded with repeated questions, detracting them from answering critical inquiries. Support managers are constantly on the lookout for new ideas and approaches to implement in the support department. Manual jobs and disorganized workflows simply add to the never-ending list of issues. We solved the ticketing problem and made life simpler for support managers by developing DeskXpand. DeskXpand is omnichannel helpdesk software designed for small to large organizations. It enables organizations to provide rapid resolutions to their consumers, streamlines assistance, and aids in the development of a customer-focused culture. It connects to your company's CRM software and allows you to handle customer care from a single interface.

iMeetify.com is an intuitive online platform designed to simplify scheduling and enhance productivity for individuals and teams alike. By seamlessly integrating with existing calendar systems, iMeetify facilitates effortless coordination of meetings and appointments. Its user-friendly interface offers customizable scheduling options, automated reminders, and real-time availability tracking, ensuring efficient time management. Ideal for professionals, businesses, and educational institutions, iMeetify.com empowers users to streamline their schedules and focus on what matters most.

HelpCenter is a user-friendly customer service solution designed for e-commerce, enabling you to enhance your customer interactions seamlessly. With our intuitive FAQ builder, you can quickly create a comprehensive and easy-to-navigate FAQ page, saving your support team precious time. HelpDesk allows you to streamline the management of all incoming inquiries from various channels in one centralized location, giving your customers the freedom to choose how they reach out. Moreover, our customer service app facilitates instant communication through Live Chat directly on your store, or visitors can conveniently submit a contact form outside of your business hours. Experience a cohesive communication platform that transforms your customer service into an outstanding support experience with HelpCenter, ultimately fostering greater customer satisfaction and loyalty.

Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. With advanced features like AI-agent, approval-management, ITAM, Microsoft365 integration, Desk365 stands for better service, better products, and AI that truly delivers.

Fully Cloud System for Help Desk Management & Knowledge Base. Different charts and reports are available, broken down by tickets, customers, technicians, and so on. It also offers API for integration with other systems. This includes self-service portal, multiword search, chat, and fast closing of services.

Enhance user onboarding through self-service product tours, promote product usage with timely announcements, and provide helpful hints—all without needing to write any code. With Lou's intuitive, no-code Builder, even non-technical users can effortlessly build, preview, and deploy stunning in-product experiences tailored to their platforms. The Lou builder enables you to design experiences directly on your interface, offering a variety of use-case-specific templates that feel custom-made. You can either select from our pre-designed templates or craft your own unique themes while designing on the fly. This tool simplifies the process of creating visually appealing in-product experiences, allowing you to incorporate images, videos, and GIFs to enrich the learning journey. At Lou, we genuinely stand by our promise of being code-free, as even our more advanced features require no coding knowledge. Ultimately, Lou provides the most straightforward approach to crafting engaging in-product experiences that resonate with users. By eliminating the complexity of coding, Lou empowers everyone to enhance user engagement with ease.

Our machine-learning software is trusted by some of the most respected service organizations around the globe. It improves your service delivery across the entire product lifecycle. Bruviti takes all your technical and service knowledge and delivers it to you where it's needed. This is the front line of customer service and support. Bruviti can help you speed up your inbound problem triage, diagnose quicker, and accelerate your overall delivery of service. Bruviti brings a wealth of industry experience, technical skills, and a proven implantation method that accelerates your journey towards a suite service applications. Powered by AI/ML, the latest data science, and Bruviti's patented implantation process. We start with pre-built models and use this data to create custom models, train them and prove them. Then we use these models to improve your existing applications and workflows.

Dock is an AI-powered revenue enablement platform built for modern B2B go-to-market teams. Deal rooms, onboarding hubs, and client portals give sellers and customer success teams one shared space to work with buyers at every stage. An AI-powered content library makes it easy to find and share the right materials, while built-in learning tools and playbooks keep reps equipped in the flow of work. The result is a faster path from first meeting to closed deal to successful customer.

Tiledesk delivers scalable customer service to your mobile apps and your website. It is the first messaging platform that seamlessly connects applications, chatbots and humans, with its orchestration layer and built-in AI powered Bots. It is an open source project, based on the MQTT protocol for the messaging. Main Features: • Live Chat Widget with full multichannel experience on Web and Mobile; • Resolution Bot to automate customer support; • Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA; • Ticketing Management system perfectly integrated into the platform and into the flow of instant conversations; • Chat Tools like typing indicator, off-line access, delivery receipts, contact list, conversation history and much more; • Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more; • Seamless conversation allows to “jump” between different channels in a transparent way for end customers and agents; • Dashboard with real time analytics; • Knowledge base.

FreeChat App is one the easiest chat widgets. It makes it easy to make your team reachable, and your customers happy. You can customize your chat popup by choosing the messaging app. It is easy to add images to your chat popup using drag-and-drop. The FreeChat App is completely free and saves you both time and money. Follow the steps on the website and add a chat popup for your website.

InboxCRM by AppEQ is an innovative Customer Success platform built natively into Gmail, designed to streamline CS workflows by eliminating the need to switch between multiple tools. Users can import accounts directly from their Gmail inbox and Calendar, while all email and meeting interactions are automatically logged to provide a comprehensive and unified view of customer health, usage metrics, and renewal risks. The platform’s real-time dashboards surface critical insights such as at-risk customers, engagement patterns, and potential upsell opportunities right within Gmail, reducing friction for teams. InboxCRM integrates effortlessly with major CRM systems including Salesforce, HubSpot, and Zoho, as well as with analytics, helpdesk, and collaboration platforms, ensuring seamless data flow. Role-based access and smart filtering help personalize the data view, allowing each team member to focus on what matters most. Features like automated alerts, customizable email templates, and one-click generation of QBR decks make customer success management more efficient and scalable. By centralizing customer success activities in Gmail, InboxCRM empowers teams to improve retention, identify growth opportunities, and enhance customer relationships. Overall, it offers a proactive, data-driven approach to managing customer success without disrupting existing workflows.

Reteno is an AI messaging platform for subscription app retention. Manage campaigns through AI agents in Slack, Claude Cowork, and OpenAI Codex using natural language. Automate variant testing across email, push, SMS, in-app, and more — no manual A/B setup. Generate content with built-in AI. Create high-converting emails with built-in collaborative email editor. Best for Health & Fitness and Education apps.

Simple appointment booking tool, available 24/7 via the website and social media. Quick access to information about customers, upcoming appointments, and rosters. Statistic about visits, purchases and loyalty programs. Web business card customizable with all the important business information, and integrated online booking. Customers can receive appointment reminders by SMS or email, and employees can view their daily/weekly schedules. EasyWeek marketing tools can be used to reward customer loyalty. Combine services and offer discounts. Calculate the wages of your staff using a flexible system. You can use a percentage-based system or one based on a set salary. Keep track of your sales, consumables billings, supply planning and inventory processes.

In Brief : Brainwave automates customer service and can resolve over 70% of inquiries. Our solution automates text based responses and actions. ❌ Problem Support requests can be overwhelming, particularly for B2C/B2B SaaS companies, e-Commerce and Marketplaces, as well as FinTech firms. You probably have a growing number of support tickets. Your current bot, like Intercom or Zendesk only addresses 30% of issues, even after extensive training. This is a time-consuming and costly situation that leads to frustration and customer dropouts. ✨ Our Solution Our Automated Answering Bot - Increases your bot's efficiency by 2 to 3 times, increasing containment by 70 to 90%, by learning from your FAQs and website. - Provides accurate answers to ensure customer satisfaction. - More advanced than a simple search for embeddings in GPT. Our proprietary model automates, executes and collects actions such as collecting leads or booking meetings

Chative.IO, a multi-channel messaging platform powered by AI, is a powerful omni-channel platform. With the help of AI and automation, we enable businesses to sell direct through social channels and Shopify. Enjoy unlimited messaging for startup-friendly pricing, and get the mobile application at no extra cost. Plus, we offer a free plan for small businesses with in-app assistance!

Calfrenzy, a free online scheduling software, simplifies the organization of one-on-one or group events across time zones and teams. It offers: Share the links to make bookings easier. Automatic time zone conversion: Reduce confusion when working with global teams. Calendar integration: Synchronizes with popular calendars in order to prevent double bookings. The following are the key features: Book meetings with individuals and groups. Bookings for groups of 1: Ideal for interviews or advising sessions. Group Scheduling: Coordinate meetings across multiple schedules. Manage links with the Chrome extension for quick access and easy sharing. Create events quickly and easily with Simplified Event creation. Calfrenzy scheduling software increases productivity, simplifies scheduling and prevents conflicts. It also improves communication. It offers seamless global coordination and transparent pricing.

Axence ConnectPro, a remote access tool and IT support tool, is designed to help with remote working and technical support. Here are a few of its key features. • Remote Access: Secure remote access to computers and servers of users for troubleshooting. • Real-time communication: Instant messaging, chat and chat rooms for quick problem resolution. • Remote monitoring: View software, hardware, and performance metrics remotely. • Unlimited sessions: Connect multiple workstations at once. • Seamless integration with Active Directory and network configuration. • User-Friendly Interface: Easy to use for both IT professionals and end users. • Remote desktop management: Supports files transfers, registry editing, process management and command execution. Axence ConnectPro is perfect for businesses looking to streamline IT support, and enhance remote working abilities.

Effortless Linking of Review Sources iLib is a free, AI-powered tool designed to help businesses easily manage and showcase their online reputation by linking to various review sources. Instead of aggregating reviews, iLib allows businesses to curate a reputation page with direct links to trusted review platforms, giving customers seamless access to feedback across multiple sites. This simplifies the process of managing online reviews and ensures that businesses can showcase their credibility in one central location. Enhancing Brand Trust and Visibility By centralizing review links, iLib enables businesses to present a well-rounded, transparent image to potential customers. With access to reviews from diverse platforms, companies can build trust with their audience, showcasing authentic customer experiences. This tool empowers businesses to boost their reputation, increase visibility, and foster stronger relationships with their customers by offering easy access to feedback and reinforcing their brand’s reliability.

Smax AI is a comprehensive platform designed to optimize sales and customer engagement by using AI-driven chatbots, automation flows, and multi-channel integrations. The platform offers features such as automated responses, multi-channel customer support, and lead conversion tools that help businesses turn interactions into sales. It also includes tools for remarketing, allowing businesses to automatically follow up with customers who abandon conversations, boosting engagement and conversions. By integrating with popular social media and messaging platforms, Smax AI enhances customer experience and accelerates sales cycles, all while reducing manual workload and operational costs.

Csmart Digital Self-Care provides telecom operators and service providers with a comprehensive, fully branded omnichannel self-service portal and mobile application. This innovative solution allows customers to effortlessly manage their plans, monitor their usage, pay their bills, submit and follow up on support tickets, and resolve common issues instantly. Powered by cloud-native design and TM Forum Open APIs, it boasts an intuitive user interface, AI-driven chatbots for immediate assistance, and tailored offers for users. Notable features include: A cohesive experience across mobile applications, websites, and call centers Transparency in usage and billing in real-time AI-enhanced chat and support for swift issue resolution A self-help knowledge base accompanied by guided diagnostics Dynamic personalization that includes cross-selling and upselling opportunities With its secure, scalable multi-tenant capabilities and real-time analytical insights, the platform effectively lowers support costs, enhances user satisfaction, and increases user engagement—all while strengthening brand loyalty and improving customer retention. This approach not only simplifies customer interactions but also fosters a more connected relationship between service providers and their clients.

ClicknBook is an innovative online scheduling and appointment management software tailored for professionals, teams, and organizations seeking an efficient solution to oversee client bookings and appointments seamlessly. This platform empowers businesses to establish online booking pages, enabling clients to effortlessly check availability and schedule appointments within moments. Users can efficiently manage their calendars through a user-friendly interface, arrange various services, and coordinate bookings for multiple team members or locations with ease. In addition, ClicknBook offers automated reminders for appointments, significantly helping to minimize no-show rates, and facilitates secure online payments during the booking process. It also provides invoicing tools for the services rendered and features for client management to maintain a comprehensive overview of customers and their appointment histories. Ideal for a wide range of users—including consultants, clinics, therapists, coaches, and service providers—this software ensures that any organization can effectively manage their appointment scheduling and online booking needs with reliability and convenience. Moreover, its versatility makes it a preferred choice for those looking to streamline their operational processes.

OFORK is a flexible open-source ticketing and workflow management platform built for organizations that require structured support processes and full data control. It extends traditional help desk functionality with its Process Autopilot, an Agentic AI feature that enables the creation, execution, and automation of workflows directly within tickets. Users can generate processes using natural language or import existing BPMN files, making it easy to adapt existing workflows. The system supports email-based task execution, allowing teams to complete actions without needing to access the interface continuously. OFORK provides essential features such as ticket tracking, knowledge base management, automation rules, and role-based permissions. Its on-premise deployment ensures compliance with strict data protection and security requirements. The platform is highly customizable, making it suitable for various industries and use cases. Overall, OFORK offers a modern, AI-enhanced approach to service management.

SCORIXA is an innovative platform for managing Google reviews that quantifies the precise revenue your business may be losing due to negative feedback, providing concrete figures instead of mere estimates and categorizing these losses by issue, review, and month. Simply enter your business name, and in just 60 seconds, SCORIXA will analyze up to 150 Google reviews, pinpointing revenue-sapping problems and creating a prioritized recovery plan that highlights the most financially impactful fixes first. The platform utilizes AI to generate tailored response drafts for each negative review, while also detecting potential violations of terms of service to flag fake reviews and compose letters for disputes. Moreover, SCORIXA offers competitor insights, allowing you to see how your business compares with others in your area. The Recovery Center feature organizes all open reviews according to their dollar impact, ensuring you are aware of which issues need immediate attention. Underpinning this approach is research from Harvard Business School which indicates that improving your rating by just one star can lead to a 5-9% increase in revenue, making SCORIXA particularly beneficial for restaurants, hotels, salons, clinics, and any local enterprise that relies heavily on Google reviews. This comprehensive tool not only helps in managing your reputation but also in maximizing your potential earnings.