Best Customer Service Software for Vonage Business

Botsplash, a B2B, multi-channel conversation platform, connects businesses with their customers through a single web-based platform. Botsplash helps companies increase efficiency, generate more quality leads, and achieve higher sales. Our platform is powered by Machine Learning/NLP modules that allow for automated responses, routing and escalations, as well as live chat or SMS text. It is the perfect combination of live chat and automated bots.

Textline is a text messaging platform that allows businesses to communicate with customers and other business personnel. Business texting allows people to feel valued and is quick, friendly, and easy. Improve customer service and build stronger relationships. Customers want to be able to text you. Don't put them on hold. Let them contact you whenever they want, wherever they are. We allow for direct, two-way communication, even when you are talking to many people at once. Customer support is a team effort. Our platform was designed to encourage collaboration so that your team can do their best work. Textline allows you to keep track of all your conversations and customer information, which will allow you to monitor your team's progress, create a better process, measure progress, and monitor the performance of your customers. Set up your phone number, and organize your workspace. Have genuine conversations with customers. There are many of them. Use tools and features that are designed for teamwork to help you work efficiently.

Daisee develops technology to give you deep insight into the behavioural, emotional, and commercial dynamics of your customers. Daisee automatically scores all customer interactions using a digital quality scorecard that is the first of its kind. This automatically identifies quality assurance issues that need human intervention in areas such as compliance, communication, and conduct. Daisee allows you to see beyond words and uncover the emotion deep within your interactions. It reveals what your customers really think, feel, and are saying. Daisee is software that can be easily deployed across any telephony system and can help organisations immediately create business value. Globally Daisee is available in Australia, New Zealand, and the USA.

To enable intelligent, contextual conversations, connect systems of engagement with customer data when it is most important. Transform customer experience into a standard. Tenfold provides service and sales reps with the complete context of each customer at all points of interaction. It's all in one pane of glass. Our technology allows reps to anticipate customer needs and take key steps to close more sales and tickets. Our wide range of workflow automations will save reps time and hassle. Tenfold automatically logs all customer interactions and notes in your CRM. Our Click-to-Dial feature will end manual dialing. You can access all features, including script pop-up and seamless note taking, from one interface.