Best Customer Service Software for Microsoft Power Apps

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SP IT Support is a simple but effective Microsoft Teams / SharePoint helpdesk app that includes helpdesk and change management, IT Asset tracking, calendar, discussions, and technical documents management. SP IT Support is a team-based help desk application that combines business process automation and a collaborative experience. This is not the case with traditional standalone helpdesk applications. The MyIT portal is available through MS Teams and SharePoint. It allows users to submit tickets and access a knowledgebase, documents, and training links. IT staff can access the secure Staff Portal via Microsoft Teams or SharePoint. This portal allows IT staff to organize communications, documents, and IT activities. A Power BI Dashboard integrates with the portal to provide visibility to management.

SP Customer Service is a next-generation business-to-business SharePoint customer support template that is part a Digital Workplace. A robust Helpdesk system allows you to track and manage support issues. Customer self-service is possible with the help of a Knowledge Base, Forum, Announcements, Documents, Forum, and other resources. Manage customers, products, services, and all aspects of the customer lifecycle. Power BI Dashboards can help you measure success. Your customers will find the answers they need faster if you empower them with self-service tools such as the Knowledge Base and Forum in the Customer Portal. Customers can submit support cases online by filling out the Customer Portal form or by emailing us. This SharePoint Customer Service template makes it easy to check the status of open case. SP Customer Service lets your customers know you are customer-focused.

Dynamics 365 Customer Service is open to you! We are pleased to offer a range of capabilities that will help you ensure that your business delivers the best customer service experience to your customers. Knowing your customers allows you to personalize every experience and optimize your agents' productivity, so you can win customers for life. Dynamics 365 Customer Service is all about the agent experience. Agents can take customer requests via any channel and handle multiple sessions at once. They can also interact with multiple apps without losing context. And agents can improve their workflow with productivity tools. You can configure and manage different capabilities in Customer Service using any of these apps, depending on the licensing module you have purchased.