Best Customer Service Software for Microsoft Advertising

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

Get up to 45% more leads from your website. Join over 5,000 happy businesses around the world who use Juvo Leads to expand their business through their existing website traffic. Our capabilities solve problems in lead generation. Based on your specific qualification rules, human chat agents convert website visitors into qualified leads. All phone calls can be tracked and (optionally) recorded. Know where your website visitors are coming from before they call. Visitors can text your business. Our chat agents will answer all sms and convert them into qualified leads. FastDial allows you to track and improve your existing forms, so that your forms call you. Add to your agency's existing offering with high-upsell potential. A simple-to-use dashboard for leads allows everyone to view all leads in one place.

You can optimize customer's online journey just as you can for phone calls. Our Call Analytics solution allows you to make real-time improvements in your marketing campaigns. Our AI-enabled solution can analyze conversations, spot keywords, and categorize calls. To ensure that calls are answered by the right person, you need to manage call flows. Visually track call conversions across all marketing channels to increase ROI. Also, dive into detailed call metrics and call performance. You will receive instant email notifications whenever your business receives a call. You can customize our platform to match your branding so that your customers have a seamless experience. Unique phone numbers track and follow website visitors during their browsing sessions. You can pinpoint the drop-off point in the buyer's journey to improve the customer experience.

Invoca offers businesses the technology, support, and reliability they can’t get anywhere else: • More relevant and actionable analytics: “We are getting more accurate and granular attribution all the way from web analytic data to call tracking data to the CRM in Salesforce.” - SVP of Marketing, Acadia Healthcare • Purpose-built and customizable AI: “The company is always on the cutting-edge of new technological developments, and their Signal AI technology is a true game changer.” - G2 Review • The most robust and easiest-to-implement integrations: “Invoca is an integral part of our tech stack that gives us the 360-degree view of the customer that allows us to deliver the experiences our customers want.” - VP Analytics, eHealth • Unmatched support: “The onboarding and customer success support is the best I've ever experienced with any platform in a marketing tech stack.” - G2 Review