Best Customer Service Software for IBM Cloud

Appen combines the intelligence of over one million people around the world with cutting-edge algorithms to create the best training data for your ML projects. Upload your data to our platform, and we will provide all the annotations and labels necessary to create ground truth for your models. An accurate annotation of data is essential for any AI/ML model to be trained. This is how your model will make the right judgments. Our platform combines human intelligence with cutting-edge models to annotation all types of raw data. This includes text, video, images, audio and video. It creates the exact ground truth for your models. Our user interface is easy to use, and you can also programmatically via our API.

Digitalization has been a major investment by companies and organizations to make it easier for customers to access information, products, and self-services. It is accessible from all devices and at all times. However, customers are often forced to use traditional channels like email or phone when they need assistance or want to interact with their digital service provider. It is then lost that the customer can be helped 'at the time of need' in a digital environment. This is a waste of money and opportunity. You don't have to miss an opportunity to serve or sell to your digital customers as a company. Vergic Engage can help you master the digital customer journey, no matter what your goal may be. Any company or organisation can create a customer journey, regardless of its vertical. The Vergic Engage Platform will manage that journey and keep the customer in a digital environment.

Voice has the unique potential to improve security and user experience in everyday interactions. A cost-effective, reliable, and innovative language-agnostic solution to instantly verify and identify users in real time. Voice biometrics can automatically recognize any person based on their voice characteristics. It can smartly replace traditional authentication methods (cards and passwords, signatures, fingerprints, etc.) in security access control, user verification, fraud prevention and detection, and user verification for digital transactions. Voice biometrics is a cost-effective and innovative way to authenticate users. Remote access is also possible. Biometric authentication and identification through voice has never been faster and more secure. There are different operational models for each client and advanced anti-spoofing methods.

Customers require different support at different points in their digital journey. Your customers need you to be their trusted advisor. You can offer training solutions or ongoing support to help them adopt new services. You can now focus on your core business and digital transformation by letting productivity support work for you. AppHelp offers a variety migration, onboarding and ongoing support solutions that will help you meet or exceed the requirements of both Microsoft and Google's Cloud Partners Programs. A comprehensive Help Desk solution can help your SMB customers cut down on their IT costs. Troubleshoot and diagnose issues ranging from cloud applications to computers and networking devices. Your business customers can power the smart revolution by providing holistic IoT solutions that include smart and connected devices, apps and support. AppHelp provides remote support for security products and access control.

Thankful's AI agent is trained and tailored to your business. It works seamlessly within your existing helpdesk and can resolve large volumes of customer questions via email, chat, SMS and in-app channels. Thankful's AI agent is able to understand, connect with, solve, personalize and inform. It's able to deliver a human-like service experience, but with machine-like speed, expertise, and scale. Thankful's agent assistance provides AI intuition for human support staff. It saves them time and effort by collecting all relevant information and suggesting next steps. Every customer problem can be solved by the brand using real-time data, reports, and alerts.