Best Customer Self-Service Software with a Free Trial of 2024

Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction. - Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support. - Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience. - We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.

Introducing Yuma: The AI Solution Revolutionizing E-commerce Support Dealing with high support volumes and inconsistent response quality? Yuma’s AI driven solution bring next-level automation to e-commerce, driving efficiency, lowering costs, and improving customer experiences. How Yuma Enhances Your Support System: - Reliable Automation: Yuma automates over 60% of customer inquiries, allowing your team to focus on higher-value interactions. - Effortless Integrations: Connects seamlessly with platforms like Zendesk, Gorgias, and Kustomer, so you can integrate it easily without disruption. - Peak-Season Support: Yuma’s AI-driven agents ensure 24/7 support and handle demand surges smoothly. - Cost-Efficient operations : Reduce support costs while providing quick, high-quality responses that foster customer loyalty. Curious about how Yuma can transform your customer support? Book a free demo and enjoy a 30-day trial to experience firsthand how Yuma empowers your team and elevates customer satisfaction.

Create, manage, and host intelligent documents that respond to user questions in real-time, enhance user engagement, and promote self-service. Our intelligent Q&A feature allows you to quickly create user manuals and lets your users find answers immediately. Create FAQs quickly and let our intelligent chatbot answer common questions. Use the private workspace for your daily notes, to-dos, and much more. Use the Q&A feature to make it interactive and comprehensive. Create beautiful product documents for your users and stakeholders. Our smart, instant answer widget will improve comprehension.

A neural engine that is lightning fast for next-generation software development and customer support. Bring the power of LLMs to rebuild your relationship. The auto route, collaboration, and triage are used to solve customer problems in real time. Modern AI can elevate your support team and help you deflect customer questions. Connect your development teams to the impact of their sprints. Get feedback on product improvements and triage customer signals. One shared view for software development and customer support. Live chat, support tickets, and engineering issues all on one platform. Custom objects, views and more allow you to personalize your experience. Extend your experience using APIs and Webhooks. Automate your own workflows, test them, deploy them, and then publish them. Map your work, customers and product data into one system. Modern stack with cloud-native scaling for millions of users. Text, audio and video in real-time and consumer grade. Enterprise-grade compliance and security.

Reduce costs and increase conversations with your active sellers. Al-fueled orchestration of buyer intention delivered automatically. Start seeing ROI in minutes. Warmly offers the best enrichment and intent data for your automation. Combine intent with action and capture buyer interest at the right time, before your competition. Reveal, enrich and qualify accounts that are researching you on your website and personalize engagement in real-time via email, LinkedIn and live chat. Add generative Al assistants to your sales team who will connect with your buyers at the right time in their journey. Multi-threaded conversations can be held with the decision makers of every account that visits your website without adding any additional staff. Consolidate all tools, workflows and actions required to instantly capture decision-makers' interest. Use your existing tools to identify and convert high-intent website visitors.

Keep your service teams organized and your customers happy by knowing which support tickets need immediate attention. Y Meadows will automatically collect information from different systems, eliminating the need to have service agents jump from one system to another. Let Y Meadows handle the simple tickets, so you can concentrate on the more complex ones. Machine learning models can be trained to read and understand messages using your terminology. Y Meadows AI integrates with your internal systems and any ticketing system. Use branching logic to perform simple and complex actions across multiple systems. Automated journeys that require 100% accuracy can be supervised with human review.

A complete platform that includes Widgets and Knowledge Base, CMS, Contact Forms & hundreds of features to help your business grow. Write and deliver instant answers for your business. Our knowledge base platform allows your customers to search for and explore your online business. Install this widget anywhere on your site to use as a portable knowledgebase. Your customers can search your knowledge base, get in touch with you, and more.

All-in-one chatbots (web, social media, and knowledge base). Brands that are crazy about customer service. Brand trust is essential. Helpfruit has extra checks and balances built in so that you don't have to worry. Never have any hallucinations or anything leaked onto public GPT models. ISO27001 certified. All content is aligned with a single knowledge base that runs all chatbots, help pages and more. Only content that has been approved is published. Businesses use email, ticketing and call center systems to provide support for customers. The problem is that customers are not getting the answers they need when they want them. Helpfruit is the first-line self service solution that answers 80% customer questions via the channels they prefer: social (Instagram and Facebook), web chat and web help pages. Helpfruit provides your customers with the answers they require, when and where they are needed.

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

Gladly is a cloud-based customer support platform for B2C businesses. Gladly is dedicated helping businesses place people back at the center of customer service by providing tools that support meaningful customer interactions. Gladly combines voice, chat, SMS/MMS and social tools into one platform. It also includes analytics and reporting tools that empower teams and make the business more efficient.

OMQ Help helps customers find answers quickly and autonomously. Your customers will be guided to the right answer by OMQ's artificial Intelligence, its autocompletion and real-time optimization.

Automated service allows you to serve more customers. The AI bot handles all your SaaS business FAQs. Your customer service agents will have to work less. Increase the deflection rate on messaging channels. Agents can concentrate on complex issues and sales. Bot provides accurate answers to customers. When transferred to agents, there is no need to repeat. Conversational bot with NLU, intent detection and conversation. Enterprise grade with top SaaS templates. Automate all the tasks of your bot with one language. AI can suggest improvements to your training data. Use a ready-made URL to share your bot with colleagues. AlphaOS allows you to write custom code for bot actions. Bot authenticates users via your standard log-in.

webcomet FAQ – Share your knowledge! To share knowledge with your customers, users, and customers, create, manage, and publish Frequently Asked Question (FAQ) sections on your websites, apps, and software. A great FAQ can help you save time and money, increase customer experience, and reduce inbound support requests. - Post your FAQs wherever you require them! Works with any website (Wordpress or Joomla, Drupal, Wix, etc.). Supports the Web Content Accessibility Guidelines, (WCAG). Webcomet FAQ allows you to update your content in one place, even if you use your FAQs in multiple places (your external site, internal site or mobile app). - Features that will enhance customer experience and make your life easier. FAQ Widget, Multilingual Support, Teams, Statistics and Analysis.