Best Customer Retention Software with a Free Trial of 2024

Mixpanel's mission is to increase innovation. Mixpanel is not only a company but also a service provider for businesses. Companies can use our engagement and analytics product to analyze how users interact, convert, retain, and engage with them in real-time on web, mobile, or smart devices. They can then use this data to improve their products and business. Mixpanel serves more than 26,000 companies in different industries worldwide, including Samsung, Twitter and BMW. Mixpanel is headquartered in San Francisco and has offices in New York City, Seattle, Austin. London, Paris, Barcelona, Paris, London, and Singapore.

Seeing what's happening on your website or apps can help you accelerate growth. Kissmetrics is ideal for SaaS product or marketing teams. We provide the information you need in order to acquire qualified prospects, convert more trial customers into paying customers, and decrease churn. Kissmetrics is also suitable for ecommerce product marketing and product teams. We provide the information you need in order to optimize your checkout funnel, convert loyalists into customers, and increase your customer's lifetime value.

Software for User and Customer Feedback. Qualaroo Nudges™ allows you to survey your website visitors. Qualaroo makes it simple to survey specific users while they are looking at your brand, product, or service. Get actionable insights about your visitors based on their location on your site, their history of visits, and how much they have paid. You can choose from pre-made questions and templates, or create your own. For a more personal touch, customize Nudges with your company branding and colors. Because Qualaroo answers are instantaneous and provide context, they are 10x more valuable that email surveys. The responses to questions that you ask directly on your website or app are more valuable. You can pinpoint the exact time and target audience for your survey. Target customers based upon specific actions, behavior patterns, events and locations.

Without being overwhelmed by numbers, you can understand how visitors actually experience your site. Traditional web analytics tools allow you to analyze traffic data. Hotjar can show you the real behavior of your users on your site. But numbers alone won't tell you. Track Customer Satisfaction, Net Promoter Score (NPS®, & Voice Of Customer (VOC). Session Recordings can help you eliminate guesswork and show how customers are using your product. Empathize with your users to see where they are stuck. Take a look at user behavior and ask the right questions. Hotjar works on all major platforms. Visualize behavior – Understand what users want, need, and do on your website by visualizing their clicks, taps, and scrolling behavior. These are the strongest indicators of visitor motivation. You can see what your users see.

Userpilot is a comprehensive platform designed for Product, UX, Marketing, and Customer Success teams. It seamlessly integrates Product Analytics, In-app Engagement, and In-app Surveys to boost product adoption by delivering impactful in-app experiences, actionable insights, and valuable user feedback. Userpilot empowers these teams to create user onboarding flows, launch product announcements, enhance UX and product adoption, offer self-service support, and gather in-app feedback—all without the need for coding. The platform also features advanced Product Analytics tools such as funnels, trends, paths, and cohort analysis, enabling you to make informed, data-driven decisions. With its Custom Dashboards, you can effortlessly create personalized analytics dashboards by dragging and dropping your preferred reports or choosing from pre-built templates. Additionally, Userpilot offers event autocapture and session replay features for deeper insights into user behavior. Userpilot integrates with various third-party tools, including Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, and Salesforce, allowing you to connect seamlessly with your existing tech stack.

Starred, a feedback solution, can improve client retention and loyalty, as well as increase return on investment. Starred views feedback from the perspective the respondent which increases response rates. Starred allows users to take immediate action on the insights they receive, sorted by client segment.

Channel partners can substantially enhance your sales volume by selling your solution to the influencers. Having a partnership with one or more channel partners can be one of the most reliable strategies to quicken business growth. Don’t just give away incentives, leverage the power of data to make informed decisions with our robust solutions. Go beyond Offers & Discounts. LoyaltyXpert is a Channel loyalty program platform in India. Regardless of your business domain and size, we can deliver a solution that best fits your needs. We provide superior B2B loyalty program solutions to help engage & incentivize your business partners and discover real insights into customer behavior, needs, and expectations. With a better understanding of what leads to long-lasting trade partners' relationships, businesses can accelerate their sales & marketing efforts and increase ROI.

Upzelo's loyalty and reward initiatives are designed to propel your business forward. Transform every transaction into a festive occasion with a tailor-made program that's quick and simple to deploy — no programming expertise required! If you need help, our support and migration teams are on standby to assist you at every turn. This is the ultimate loyalty application you'll ever require. With points programs, VIP tiers, and referral bonuses, it builds trust and rewards your customers for their involvement.

Open Loyalty is the #1 Headless Loyalty Platform. It offers the most flexible loyalty blocks to build personalized loyalty programs. The API-first approach to loyalty and 50+ pre-built mechanics (eg. Brands can quickly create engaging loyalty programs using points, tiers and rewards. Open Loyalty offers flexible loyalty program tools that are more flexible than legacy loyalty systems. They also make it easier to connect with other systems and ensure cost-effective scaling. Open loyalty is available in SaaS editions and on-premise editions. Open loyalty is a great fit for any company looking to quickly introduce a personalized loyalty program. The loyalty blocks are suited to the needs of different industries, such as retail, finance and insurance, travel, convenience, restaurant, FMCG, fuel, automotive, or B2B.

A loyalty program tailored to your business will give you an advantage over your competitors. We offer web-based cloud systems for loyalty programs, gift cards programs, and employee loyalty programmes. Merchants can increase customer spending and customer retention. Loyalty Gator offers a loyalty program that is unique to your business. This strengthens your relationship with customers and allows you collect the data that is important to you. This is in contrast to shared rewards programs which are spread across hundreds of merchants. This encourages loyalty to the program rather than to you - the merchant. Your loyalty program can be tailored to your business, no matter if you prefer cards or cardless. You can integrate your loyalty program with thousands popular apps or use it as a standalone loyalty solution (no point of sale connection required). Our web-based loyalty software allows you to access it wherever you are!

Increase customer lifetime value by gaining a deeper understanding of why customers cancel and a clear plan on how to improve. Retain your customers by providing a high-performing cancel experience. The cancel button redirects the customer to a cancel experience powered Chargebee Retention with personalized details to win them back. Customers are presented with dynamic offers based on their targeting parameters. Automated workflows engage and track customer activity across tools and channels. Simple dashboards help you collect insights and take action to retain more customers. Chargebee Retention allows you to address customer concerns with an automated, scalable and personalized experience.

Yotpo is the most popular eCommerce marketing platform. It helps thousands of brands increase direct-to-consumer sales. Our single-platform approach integrates data driven solutions for reviews and loyalty & referrals, as well as SMS marketing. Yotpo empowers brands to create smarter, more profitable experiences that build and maintain customer relationships. We integrate with all the tools you use every single day, including Google, Instagram and top eCommerce platforms.

Everything you need to make your customers your greatest growth engine. Gainsight Customer Cloud combines all the technology necessary to make sure your customers adopt your products and reach their goals with your company. You can orchestrate every aspect of the customer journey and deliver great results at scale. To deliver exceptional user experiences, combine deep SaaS product analytics and personalized in-app interactions. To ensure a great customer experience, capture feedback, close the loop with respondents, discover insights, and make it happen. Open platform that acts as a central hub to customer data systems and provides actionable insight to all employees to make better decisions for the customer. Whitespace analysis, cross-sell playbooks and simplified renewals can all help to increase revenue.

With loyalty and reward programs that are specifically tailored to your customers, you can connect your most valuable customers. Oracle CrowdTwist Engagement and Loyalty increases profitability, deepens customer relations, and improves customer loyalty. To build a 360-degree customer profile, capture data from every interaction with your brand. This can be used to personalize interactions. Build customer loyalty by creating consistent loyalty experiences no matter which touchpoints--physical or digital--customers chose to interact with your brand. You can use customer data from all channels and touchpoints to build stronger relationships with your customers. Gamification can be used to interact with customers beyond the transaction point. Learn why customers engage and what motivates them to buy.

We help businesses improve sustainability by retaining their customers better. We go #BeyondLoyalty. Our platform helps you retain customers longer using memberships, subscriptions, referrals, digital rewards & more. TADA is an end-to-end customer retention platform that allows businesses to increase growth, improve sustainability, maximize Customer Lifetime Value, and accelerate their business's ability to grow. Our network also allows us to connect businesses together. How does it work? We offer a customized business assessment and a product demo to help you identify the ways your brand can improve sustainability by enabling businesses to retain customers better. Once we have found the right solution, we work closely with you to integrate our customer retention system and get you up-and-running!

Clarivate Customer Experience Services (CX), formerly CustomersFirst Now was founded on the principle of all businesses putting customers at the heart of their business to ensure success both financially and operationally. We help companies put customers first, and do this with urgency. Every customer interaction is an opportunity for a customer to be delighted or disappointed. Knowing what is working and what is not is crucial to your success. Our program is applicable to both B2B and B2C businesses. It results in higher revenue, better retention rates, and improved margins. Our data-driven approach will help you identify the top drivers of churn as well as customer pain points. Then, we will help you develop actionable opportunities to drive financial and CX results. CFN Insight is a leader in customer journey mapping software. We offer the most advanced visualizations and reporting, action scorecards dashboards, insights, and reporting.

All-in-one AI-enabled Marketing Suite for Restaurants. Bingage Marketing Suite provides e-wallet and cashback program, feedbacks, referral marketing, 7+ automated campaigns, and actionable analytics to help you run your personalized campaign and increase customer retention. There are many loyalty programs out there today, but they don't offer customer retention. Bingage is a unique loyalty program that replaces the traditional loyalty programs. It is important to get feedback, but it is even more important to analyze that feedback in real-time. The digital feedback system at Bingage helps customers understand their preferences in real-time. Personalized SMS increases conversion. Bingage analyzes customer buying habits and provides you with the list of customers that need to be targeted.

Unboxing Marketing Automation will dramatically increase customer retention and revenue. Your fulfillment center will automatically drop the perfect marketing message and CTA to every customer on e-commerce. Your fulfillment center will automatically drop the perfect marketing message along with the CTA to every e-commerce customer in their package. Pre-printed marketing inserts won't be stored again by your operations team. Marketers can easily increase customer conversions with 100% attribution. Daily reporting of the number of outgoing Impressions as well as conversions by campaign. UnDigital allows you to create e-commerce packages that mimic your digital marketing channels. The impression is a personalized, physical print. There is no need to communicate with your operations team. All personalized inserts customers receive in their packages are controlled by you.

Our modular platform for customer acquisition, retention, and engagement allows multichannel brands to implement omnichannel, data-rich, objectives-driven, ROI-driven, data rich programs across all industries. A single technology vendor can help brands run everything from simple reward-based promotions to ongoing loyalty and rebate marketing programs. Consumers can create instant win games, sweepstakes GWP and social media campaigns to win big while having a lot of fun. Assist with setup, legal and fulfillment. Modular customer loyalty platform that rewards customers for purchasing and not-buying to build loyalty. Complex consumer behaviour and purchase patterns can be captured and analyzed. This valuable information can be used to generate actionable insights that will improve personalization and engagement. Digital receipts processing makes it easy to get rebates. Flexible, efficient, secure, scalable, and scalable.

Contact Consumers is trusted by the world's most recognizable brands for their SMS and email campaigns. Get your message across to the right person at the right moment.

Raaft assists SaaS companies to reduce churn, and get better feedback from customers. Raaft provides a no-code retention flow to your subscribers when your subscribers hit 'Cancel. To get subscribers to stay longer, you can ask them why they are leaving and provide custom responses. To build a better product, you can collect better feedback and obtain higher-quality analysis.

ZapScale Customer Success Platform is the easiest platform to use. ZapScale empowers Customer success teams to monitor and manage customers effectively. ZapScale uses 150 data points from six data sources to give you a customer score that is accurate, evidence-based and conjecture-free. Automatic alerts and predictive analysis of churn allow you to identify customer pain points and solve them proactively. We can help you to ensure that your customers continue to benefit from your solution.