Best Customer Journey Mapping Tools for Jira

Customer journey mapping in Miro combines structure and flexibility, allowing your team to easily visualize, collaborate, and refine user journeys. Create impactful customer journeys with templates for persona development, touchpoint mapping, service blueprints, and more. Enable your team to quickly visualize, collaborate, and iterate on the customer experience, integrating data and research to make well-informed decisions.

Lucidchart is an online diagram tool that allows you to create and share professional diagrams. We support all aspects of communication and collaboration, from system design to brainstorming to project management. Lucidchart is loved by millions.

Reveall helps product teams become more customer-led, by making it easy to plan and prioritize your product with confidence. With Reveall you can collaborate on customer insights, map customer journeys and prioritize product opportunities - all in one place. Get a clear picture of your customers' needs and make the right product decisions by: - Centralizing your customer data. Import and save all of your customer research and feedback data in a single source of truth - Highlighting key findings with custom searchable tags and sentiment analysis. - Clustering findings into conclusive Insights. Group similar findings and draw actionable conclusions with customizable insight reports. - Creating customer journey maps. Contextualize your customer learnings and gauge the user experience through visual journey maps. - Planing & prioritizing your next actions. Use customer insights to define and prioritize what to build, integrated with your PM tools

CX and design teams map journeys of customers to bring insights and data. TheyDo helps your business align strategy, planning and delivery around journeys. You can transform your research into high-quality travels with Journey AI. With a clear journey taxonomy and hierarchy, you can get everyone on the same page. Set your business goals, and show how tackling large opportunities across journeys can deliver results. Journey AI maps out the hundreds of journeys most organizations have that make up their customer experience. Create a consistent approach to working with journeys as the core of operations. When everything is important then nothing is. TheyDo helps uncover the top customer needs. Track team work and improve NPS and CSAT. SSO can be used to integrate your entire organization and ensure that all departments are aligned with the customer journeys. We offer three simple plans once you reach the point where you are discovering opportunities you would not have otherwise discovered.

Pendo is a product-experience platform that helps software product managers deliver products that users love. Pendo allows product teams to answer questions such as "What features are customers using?" What features are they overlooking? Which ones are driving delight, and which are causing pain or confusion? These same insights allow you to quickly set up in-app messages and guides, as well as walkthroughs, without needing any programming. This will help users get the most out of your products. Pendo allows you to quickly identify the features and workflows that cause users pain and pleasure. You can then use the platform to guide users through these rough spots and encourage them to adopt the features that make them raving fans.

Dragonfly AI uses cutting edge neuroscience to quickly and accurately show what catches audiences' attention in any content. Dragonfly AI is being used by agencies and brands around the globe. Our suite includes everything you need to instantly improve the performance of your content. You can get real-time insights that reveal what is grabbing your customers' attention. It is possible to understand how design decisions affect audience attention and optimize your digital and real world content and experiences throughout the design process. Effective testing and experimentation programs take significant time, money, expertise, and investment. Dragonfly AI offers easy-to-understand attention insights, allowing you to test ideas quickly and maximize the benefits of user testing. Predictive analytics' attention can help you increase efficiency in your design cycles.