Best Customer Experience Software for Prodoscore

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Turn prospects into customers, and customers into friends. All this is possible with Nextiva CRM, a powerful platform. All your communication channels can be managed in one place, Nextiva CRM. All communication channels are integrated: phone, email, SMS and chat. Only sales management tool that connects you directly with all your communication channels. Customer Service Management should be in the same place to deliver an exceptional experience. Analytics and tools that give you a complete view of each customer for your entire organization, from the frontline to senior management, are available. Everything is on one platform, which allows you to streamline your customer relations processes. Customer service interactions are more efficient, consistent, strategic, and more profitable. It is also cheaper.