Best Customer Engagement Software for Google Cloud Platform

Automate common questions, eliminate manual tasks such as routing and triage, save agents time, and all this within your existing CX stack. Customers will be delighted by self-service solutions to common questions. Agents can also be empowered to achieve smarter outcomes without the need for a human touch. Cohere is more than chatbots. It acts as an automation layer throughout your entire CX lifecycle, automating repetitive, manual tasks so your agents can do the things they love. Automate repetitive questions using the content you already own. Reduce handling times by avoiding unnecessary transfers. You can visually guide customers via chat or phone. An AI copilot for agents will speed up your interactions. Find out what is causing slowdowns in your agents and fix it. Cohere's AI platform works immediately, unlike other solutions that require weeks of training and proactive maintenance. It also doesn't require manual labeling. Instead, it learns from interactions and continues to work over time.

Platform where marketing, customer support and digital come together for happy customers. Consolidate conversations across your social media profiles, other digital channels (email, SMS, web forms, etc.) and other digital channels. Empower your team so they can connect with customers, resolve service issues, and provide high-quality experiences for customers. Bring together your creative teams, agencies and freelancers to plan, collaborate and schedule content across all your social channels. DGTL Create offers everything you need on one platform. No more emailed attachments or endless file sharing. Analyze harvests and enriches data from your connected account, conversations, creative workflows and more to provide powerful insights. Speak directly to our product engineers and receive world-class customer support.

Advanced conversational intelligence to provide unparalleled customer experience. Advanced conversational intelligence for a superior customer experience. The solution empowers employees to deliver efficiently from anywhere, anytime, using any mobile device. Create service time-slots at the level of any entity (staff/dept/location) with intervals suited for your business or service.

Augeo is a leader for loyalty, engagement and incentive platforms. We are constantly developing new technology and solutions. Augeo helps companies engage and retain customers, employees, channel partners, and members. Our benefits and insurances, employee recognition and sales incentives, virtual and real-life meetings and events solutions increase engagement and strengthen relationships. Augeo is passionate to create innovative experiences that inspire and foster deeper connections with customers, employees, members, and channel partners. Our products mobilize engagement. From complex global programs to simple human connection, they connect people, enrich experiences, and impact results. Find new ways to bring together employees and members to share experiences, connect and align people. We listen to industry perspectives and give you insight for your journey.

Inte Q's Genesis Customer Engagement Platform allows you to leverage customer data in new and innovative ways. Genesis accepts data as is and drives intelligent decision making with segmentation tools, unified profiles, and more. With a single view of all customers, connect disparate data sources to gain deeper customer insights and increase ROI. Real-time data health dashboards monitor data quality and highlight data improvement opportunities that can increase response rates and enhance personalized messaging. Pre-built connectors make it easy to integrate and combine data from hundreds of sources. You can create strong customer profiles from disparate data sources, and activate customer segments without relying upon your IT resources. Segment Builder's point-and-click features allow you to create custom segments instantly, without any coding!

These responsive questionnaires are designed to deliver a personalized experience on desktop and mobile. Unstructured survey text provides customers with powerful feedback. Text Analysis Tool uses Artificial Intelligence to automatically analyze these feedbacks. This allows you to understand the most important points of the journey. Automated customer journey alerts via email or SMS will help you engage customers, employees, and managers and increase customer response times. Close the Loop Chat allows you to respond to customer satisfaction survey responses in real time. This feature allows the company and customer to interact through a chat on the platform. The customer also receives feedback via email as well as in a conversation.

At ethosIQ, we combine, correlate, and leverage disparate data from multiple platforms in real time. ethosIQ transforms big data into actionable insights right at your fingertips. Demo the unlimited data possibilities. ethosIQ's Customer Engagement Platform collects multichannel interactions as well as application data from all channels and vendors across multiple systems to create a single, comprehensive view. CEP allows you to identify and fix data integrity issues across disparate sources, allowing you to provide consistent, value-add reporting insights. These insights will allow your company to improve the management of its resources, improve customer experience, and improve relationships with customers through the contact center channels. CEP collects historical and real-time data to provide a complete customer experience story in a single place.