Best Customer Advocacy Software in Australia

Qomon is the most innovative and user-friendly Mobilization platform & mobile app. You can now run your nonprofit, project or campaign efficiently from the headquarter to the field using data and digital. Today, we have less time, more money, and more people to do complex work. You can unlock efficiency and focus on what is most important, your actions. Your people and volunteers are the best to help you act and spread your ideas. To unleash the power of your community, you need to bypass redundant systems and invest more in better tools. Let's change the way we interact with citizens and communities. You can meet people's new expectations by allowing more real-time interaction and greater agility with a digital tool. You can digitally transform your actions to increase efficiency and reach more people. Spend your time acting and not worrying about logistics. Qomon is the most popular software and mobile app that allows for real-time, end to end analysis, optimized field operations and enhanced supporters' engagement. This includes the Action CRM, Field & Digital Organizing tools (Canvassing, Calling Lists, Events, Petitions, and more), Data & Map tools designed to transform your data into actions

A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

Impartner unlocks the potential of your partner ecosystem by helping you Manage, Optimize and Accelerate every step of the partner journey. Our platform supports industry-leading global enterprises, including several CRN 5-S Award-winning channel programs and designated Chief Partner Officers. At Impartner, you can be confident in knowing that not only are your business needs being supported by our innovative solutions but that you are also in excellent company.

GRIN is the only creator management platform built for ecommerce. Leverage GRIN for creator discovery & outreach while also managing all of your creator relationships and campaigns in one place. The ecommerce integration makes product seeding, discount codes & affiliate links a breeze. And the reporting suite provides sales tracking & deep analytics - our software helps you do it all. The best DTC brands trust GRIN as their creator management platform for rapid growth & scale.

Our white label, event-based loyalty solution makes it easy to launch or upgrade your digital loyalty program. You can configure the rules for your loyalty program in our reactor engine so that you can instantly react to customer behaviour and get any type of result. Your customers will receive their rewards right to their phones with our white label loyalty mobile app. Have an app or website already? Our SDK solution will allow you to integrate loyalty in your existing system. Customers can redeem rewards codes right from the app. Push notifications allow you to reach your customers directly from the app. Multi-step achievements and challenges can be created to increase engagement. The app can be customized with content such as a menu or table booking. The loyalty app can be completely customized to fit your brand. Our modular API-first technology allows us to provide a complete loyalty solution, or just a powerful engine for loyalty. Get in touch with us today!

Drive customer loyalty and growth with Kangaroo Rewards, a leading omnichannel loyalty engine trusted by thousands of SMBs and Fortune 500 companies. Craft hyper-personalized engagement with targeted rewards, automated marketing, and your own branded app. Witness average order values soar as customers feel valued, spend more, and return for more. Streamline operations with effortless setup and expert support. Our laser-focused data insights optimize your program, maximize ROI, and fuel pure profit. Kangaroo integrates with leading POS, eCommerce, and marketing platforms like Shopify, Lightspeed, Magento, and Mailchimp.

Influitive allows customers, developers, partners, employees, and customers to join a community and complete challenges, referrals and product reviews. These challenges can be tailored to individuals or groups. They earn badges, points, and levels that allow them to redeem professional privileges and perks. You can easily visualize and report on all activities and the ROI. This integration also allows you to guide members through your marketing automation platform and CRM.

Appath is a cloud-based solution that allows multichannel ecommerce retailers centrally to manage their inventory, orders and shipping. Our users can efficiently use our application to increase sales and operate their daily tasks with ease thanks to its robust features. Appath integrates seamlessly with major sales channels like Amazon, eBay, Shopify and Magento, as well major shipping carriers UPS and FedEx.

telbee allows you to add voice messaging to your website or create standalone voice recorder URLs that can be shared via social media, podcasts, email, or QR code. Your customers, visitors, and community can communicate their thoughts whenever it suits them, then they can move on with their day. You can listen to or read their messages in 50+ languages in our team's inbox, your email client, or anywhere else via Zapier (coming soon). You can then continue the conversation by speaking - either you or the right person on your team - adding text and images, as well as links if necessary. You can customize your voice channels to suit your brand and usage needs. We make it easy to build human relationships and understanding, whether it's for sales growth and retention, providing support and gathering feedback, collecting information, coaching clients, or any other purpose where listening and relating person-to person is important.

A photo and video marketing platform that automates and simplifies the distribution of photos to all your customers. Giving away photos to your guests is the single most powerful way to grow your business. Fotaflo will allow all your guests to view their photos as long as they are customers. Fotaflo automatically combines short video clips from your activities with prerecorded clips to create a seamless movie for guests. You can create sets of promotional photos and videos that you can automatically include in the albums of your guests. Fotaflo accounts can be used by anyone, regardless of whether you are a solo operator or a team with multiple locations. Each user has their own permissions, so you can keep control. Our pricing and solution are perfect for giving away photos to your guests.

Annex Cloud offers enterprise-ready loyalty solutions that meet ever-changing consumer expectations. Loyalty Experience Platform is a combination of best-in-class loyalty program management capabilities and powerful engagement modules. It allows you to seamlessly connect, engage, and grow your customer relations at scale using loyalty SaaS solutions. Engaging experiences can be created to build loyalty and advocate; your brand will always be top of mind. Customers will respond to you in a humane way. You can encourage behaviors, personalize messages, and gamify your interactions. Loyalty Experience Platform allows you to track, ingest, and deliver messages at every touchpoint of your customers' journey. All the components that you need to create memorable customer experiences. We cover everything from social media integrations to SMS, email, and print.

For more than 10 years, we’ve been designing new ways for enterprise brands such as T-Mobile, EDF, Tesco, Vodafone, and hundreds more to leverage rewards and acquire more of the right customers. Tap into just one of our reward marketing solutions - including referral, brand partner, reward distribution, influencer, advertising & sponsorship, and more - combine a few, or deploy the full stack.

With one-click review requests and text message communications, it's easier than ever before to get the best reviews on the sites that matter. You can send requests from your desk or have your team send them out from the field. You can filter and sort by employee, location and review site. Receive alerts and respond quickly to negative reviews to create amazing customer experiences. You can quickly see all your KPIs to see how your company and your team are doing. Get instant alerts to identify actionable trends and quickly grow your online reputation. Our system automatically guides customers to the best review site for them once you have chosen and prioritized the sites. A seamless experience for customers means more reviews for you. All of your reviews, as well as your business information, social media feeds and other details, can be displayed in one place.

Each of our six industry-specific products is tailored to your specific vertical in order to help you achieve your business goals. CRM for Wealth Management - This tool helps advisors to grow their assets by building strong client relationships. CRM for Private Banking - CRM helps Relationship Managers to grow assets under management by strengthening client relationships. CRM for Commercial Banking – Helps bankers increase upsell and cross-sell opportunities through personalized service. CRM for Corporate Banking – This CRM helps business bankers increase upsell and cross-sell opportunities through connecting insights and sales teams across different regions. CRM for Sales, Research, Trading & Research enables users to maximize profit and maximize capital usage CRM for insurance helps agents drive renewals, cross-sell opportunities, and helps them get more business. Our products can fulfill all your CRM requirements in one package. This includes sales, service and marketing capabilities that are tailored to your industry.

The best technology to engage your audience with relevant, personalized communications across Print and Digital media touchpoints. Multichannel marketing campaigns that use 1:1 channels can increase collaboration, visualization, and time-to market. New! New! Circle offers an intuitive user interface that allows interactive diagramming and visualization throughout the entire process of multichannel marketing campaigns, from conceptualization to campaign creation through to execution and monitoring. Clients, service providers, and agencies can all collaborate to design, view, plan and build 1:1 multichannel communication campaigns at any stage of development.

You will get more customers from brands you love. Collaborating with other great brands can help you increase sales and earn ad credit. You can create ads in seconds. Use your best performing social media content to create ads that will be loved by audiences of like-minded companies. We are a community of communities. Once your ad is approved, it will appear in the email of your partner brand. You get paid to host an ad and help other like-minded brands grow. Your customers will love it when you share fun content from another brand. There are many brands that are right for you. Your ideal customers might be from brands that are in different areas. A brand that sells beautiful children's clothes to young mothers is a great way to target jewelry brands in their 30's. It has worked in many different ways, we have seen it work.

Transform your community into video storytellers. Automate your video marketing and harness UGC video's power all in one place. Vloggi allows you to engage with your community like never before. Crowdsource video clips, edit, compile, and publish authentic videos. This increases trust, engagement rates, and improves ROI. Vloggi makes it easy to create customer videos that are highly targeted and made by you. No more waiting for editors, every clip uploaded to Vloggi is instantly branded and formatted. Each Vloggi project comes with a unique upload link and fully customizable landing pages. Instantly convert clips into professional videos. You can reduce the need to hire video editors, influencers, and content creators. Add branding elements to your video template and reuse it endlessly in social media marketing and digital marketing campaigns.

Find out what customers are saying about your reviews and how it affects sales. Engage with customers online, where they most often go. Find the hidden value in customer feedback data to identify what drives revenue at your locations. Get insight and actionable steps to beat your local and national competitors. Learn from the success stories of the nation's top-performing companies and how you can leverage them. Long wait times for food after ordering is a major problem that can have a negative impact on revenue. Assess the current food delivery system and assess whether servers and kitchen staff are properly trained. Your customer feedback can have a significant impact on your sales. Show all levels of management how they are doing at the local, district, or location level. You can monitor business performance, spot operational issues and employee problems, and reply to reviews for all locations from one platform. You can manage customer feedback and social reviews posted to your website.

Umanest simplifies property management, allowing for faster organic growth. You can turn happy tenants and landlords into brand advocates so you can concentrate on growth. You know the work involved in managing a single tenant. You put in a lot of effort to provide a high-quality residential property management service. Sometimes things don't go as planned and you don’t know what the problem is. It is up to you to guess if your clients are happy or mad. Our customer satisfaction management system gives you the assurance and confidence that client issues will be discovered quickly - as they occur - which allows your team to dig in with a solution, have a conversation and resolve their concerns. Your property management service will run more smoothly, and hidden issues are brought out into the open so that they can be resolved.

Mention Me software powers customer retention and referral marketing for more than 400 brands, including Farfetch and PrettyLittleThing. Mention Me Refer rewards word-of mouth to convert customers into brand advocates. Mention Me Retain ensures your loyal customers keep coming back. Our fully customizable customer journey includes 20 languages, 15 reward types, 16 sharing methods, and a unique name share feature that generates 35% more referrals. Advanced AB testing and segmentation can optimize performance. This is the best option for businesses with more than 4000 monthly orders.

SaaS platform that offers 70+ Customer Experience-Flows for CRM and Marketing to mid-sized businesses and enterprises. We help you generate revenue at every touch point of your customer journey. All our CX-flows are ready-to-go so you don’t have to wait for IT or Implementation Partners’ to shine as a marketer. Manage Audiences and manage Engagement Programs, Member/get-Member, Loyalty Programmes, Discount Schemes VIP Clubs Advocacy Engines, Look at-Me Programs and many more. Your customers will be more satisfied with your customer service. Before the rest.

Social proof at scale. Our software converts customer feedback into case studies and testimonials. Reviews and reviews are also created. Hard data can back up marketing claims. To build trust with customers, capture hard-to-get ROI metrics as well as operational results from your customers. You can fuel vertical and persona-targeted advertising. To generate targeted content, you can slice and dice customer feedback according to personas or verticals. With customer proof points, you can stand out from the crowd in competitive markets by highlighting your products and establishing a distinct brand. Social proof points can be used throughout the buyer's journey. You will receive dozens of references, polished case studies, targeted testimonials, and a variety of other information to help you in your sales and marketing efforts. You can capture feedback, validate the response data, publish customer stories, and use them for engagement in your marketing campaigns. This is all done in a fraction of what it takes with traditional methods.

The We Love Customers platform combines all the tools needed to build customer loyalty and recommendation. Each feature can be used on its own, but when combined with other features, it offers greater efficiency and possibilities. Refer customers to your brand and turn them into ambassadors. Encourage customers to recommend your brand by using We Love Customers. Customer satisfaction can be improved and customer loyalty increased. An NPS survey from We Love Customers allows you to analyze the level of customer recommendation. Automated collection of reviews allows you to get to know your customers better. You can gauge customer satisfaction and reassure customers by collecting their opinions. Encourage customers to interact with you and shop again.

Online customer service. Automated, but with a human touch. All first-level queries can be resolved with automation and peer-to-peer support. Find out how we can help your achieve great results! Our ROI calculator will give you insight into potential cost savings, conversion revenue, and net returns. Our cloud-based technology is powered by Artificial Intelligence (AI). It analyzes incoming questions and routes them towards the source of knowledge that provides the best answer. This can be the Guuru SmartBot or the Guuru user community for first-level support. Second-tier agents can also be accessed through our cloud-based technology. Push notifications to the best matching source ensure a prompt and competent response. Multichannel communication can make it difficult to manage all the requests. Guurus will handle questions that require product advice. This will allow your agents to concentrate on accounts access cases.

Through customer collaboration, we help the world's most respected organizations stay on top of their game. Bulbshare allows users to choose the content they consume, the causes that they care about, and the brands they love. Bulbshare is a collaborative tech platform that connects brands and organizations to their customers. It creates online communities that allow for collaboration, co-creation, and conversations. We believe that by harnessing the power and experiences of real people, we can create better brands. We also believe that institutions and brands will be more grounded in the interests of their customers. We create customer communities around the globe, providing insight, content, and ideas in real time - directly from your customers. This new breed of instant, cost-effective consumer insight is enabling smarter product, brand, and service decisions.