Best Web-Based CRM Software of 2025 - Page 34

iPoint Solutions, a company based in the United States, specializes in creating software tailored for field service organizations, enabling them to enhance their daily operations, refine workflows, and expedite the sales process through a robust and adaptable platform that caters to specific business requirements. This all-encompassing business management system allows users to oversee all facets of their operations from one centralized location. It provides real-time insights and performance metrics for every department, along with automated daily updates to keep everyone informed. Experience the convenience of a paperless environment, whether in the office, at the warehouse, or on the job site. The platform also seamlessly integrates with mobile devices, offering a truly flexible and mobile-friendly experience. iPoint Solutions has assisted numerous businesses in boosting their operational efficiency and profitability. Equip your team with the essential tools to succeed, while managing your entire organization from a unified platform. By leveraging automated workflows, you can complete tasks more quickly and reduce waste, ensuring that your team remains connected and informed throughout the process. Ultimately, iPoint Solutions empowers businesses to achieve their full potential in a competitive landscape.

Prioritize your clients to enhance your business growth. Maintain a competitive edge with a versatile Swiss cloud platform designed for agility. InvestGlass, initially tailored for the banking sector, ensures adherence to TLS and OWASP security guidelines, guaranteeing a secure experience. Our open API allows developers to seamlessly integrate and utilize InvestGlass while enjoying a cloud-native architecture that supports a universal deployment model. This means we are not restricted to any particular cloud service provider. Adhering to agile methodologies, InvestGlass continuously rolls out new features as they become available, ensuring that our offerings evolve to meet your needs. Our dedicated team is committed to delivering exceptional, personalized support in multiple languages, including French, English, Spanish, and German. Additionally, we provide various self-directed learning resources, enabling you to acquire new skills from any location. With our user-friendly tools, creating online forms has never been more straightforward, empowering users to harness functionality directly from their web browsers. Whether you are a small business or a large enterprise, InvestGlass is designed to support your growth journey in a rapidly changing digital landscape.

If you think CRM software is solely for managing contacts, it's time to reconsider. Mofilo CRM offers a range of complimentary tools designed for every member of your team, and the best part is, it's completely free. This innovative CRM simplifies your work life by eliminating the need for manual report updates and ensuring you're always aware of your team's progress towards their goals. With Mofilo CRM, you can say goodbye to cumbersome spreadsheets and the inefficiencies of repetitive tasks, allowing you to focus on what truly matters. The platform provides an extensive suite of sales productivity tools, enabling you to increase sales while reducing workload. Contrary to popular belief, CRM isn't just for sales teams; Mofilo CRM also includes free tools for lead generation and email marketing, allowing you to expand and cultivate your database instead of merely organizing it. With straightforward tools that streamline communication, your entire team can remain centered on the customer journey. Best of all, all these features are bundled within the free Mofilo CRM, making it an invaluable resource for businesses of all sizes. Embrace a more efficient way of working and elevate your team's performance with Mofilo today.

The contemporary customer experience platform caters to sectors such as healthcare, retail, and finance, among others. It focuses on recognizing challenges and fulfilling customer requirements during the initial interaction. Offering live video support across any website is a notable feature. Establishing trust with clients can be significantly enhanced through interactive communication methods like video chat, especially when they encounter difficulties. This technology allows support agents to swiftly understand the issues at hand, streamlining the process compared to traditional methods of explaining problems over the phone or through text-based chats. Such a high degree of personalization, which is primarily attainable via video interactions, fosters stronger customer relationships and enhances loyalty. This approach not only boosts the lifetime value of customers but also makes them feel more connected to the brand, as they perceive that their concerns are valued and addressed. As a result, companies can cultivate a more engaged and satisfied customer base.

Engaging with your audience on WhatsApp has become incredibly simple! Vepaar offers an array of tools designed for you to establish and manage your business profile, enabling smooth interactions with your clients no matter where you are. Organize your contacts, messages, and media files using tags for better management. You can also apply various filters and gain insights through a robust dashboard. Understanding the challenges of communication, we have introduced the Quick Reply feature, allowing for instant responses that streamline conversations. Additionally, you can utilize dynamic fields for even more personalized interactions. Transform potential leads into loyal customers using the Sales Funnel, where you can categorize your WhatsApp business clients according to different stages and send them customized messages to nurture those relationships. With the Auto-Sync Chat feature, you can effortlessly synchronize conversations from any contact, group, or broadcast list, ensuring you have access to all your discussions whenever you log into your Vepaar account. This comprehensive approach not only enhances your customer service but also strengthens your overall business communications.

Cardina serves as a dynamic customer engagement platform aimed at improving both support and sales interactions by providing real-time visual guidance directly on users' screens without the need for downloads or meeting links. Through its innovative co-browsing technology, agents can view, annotate, and even take control of customers' screens, which leads to quicker problem resolution and enhanced customer satisfaction. The platform integrates effortlessly with existing tools, featuring capabilities such as session recording, data masking for enhanced security, and cross-device compatibility across various web technologies. Trusted by prominent customer experience teams, it has proven to cut handle times by as much as 41% and increase first-contact resolutions by 47%. Additionally, Cardina presents a range of flexible pricing options that accommodate businesses of all sizes, from emerging startups to large enterprises. Overall, Cardina is committed to transforming customer interactions into seamless experiences that foster lasting relationships.

Leverage personality assessments and knowledge-based quizzes to effectively generate and categorize your leads. By designing and distributing engaging conversational surveys, you can achieve completion rates that exceed 35%. Offer meaningful tools like business calculators or interactive product suggestions to provide value to your audience. Focus on asking relevant questions, which will enhance your data collection through a straightforward yet impactful approach. Engage your audience by utilizing live polls, quizzes, and Q&A sessions, whether in-person or during virtual meetings, to cultivate higher-quality leads. Enrich your content with interactive resources that captivate users and drive traffic to your website. Harness customer feedback and valuable insights to refine your offerings. Enjoy an intuitive and seamless interface that unlocks a world of possibilities. Create intelligent quizzes, polls, and surveys in just a minute, and effortlessly embed and share your interactive content without needing coding expertise or additional features. Foster interaction with your audience during live events, encouraging them to participate and become prospective leads. Establish a crowdsourcing platform that not only collects data but also builds community engagement. By implementing these strategies, you can significantly enhance your outreach and lead generation efforts.

Encourage your customers to share their feedback in real-time, which is essential for reducing churn proactively and fostering growth. Taking action based on customer insights is crucial for business success. If you're still relying on Google Forms for your NPS and customer feedback, you could be squandering nearly eight hours each week just to extract actionable insights, and sometimes even more. With our platform, you can swiftly create one or multiple 5-Star or NPS surveys directly from the dashboard. Distribute the survey effortlessly through email, SMS, or integrate it with your preferred tools like Intercom, Mailchimp, Zapier, and over 20 others. Utilize the robust dashboard to uncover actionable feedback and enhance critical areas of your business. Additionally, by passing more customer details through URL parameters, you simplify the process for your users. By asking the right questions at the right moment, you can gain valuable insights. Transform your satisfied customers into positive online reviews, leading to organic growth. This solution is designed to be straightforward, cost-effective, and highly efficient for your needs. Moreover, the ability to gather feedback seamlessly will empower your business to adapt and thrive in an ever-changing market.

Encourage customer loyalty by exploring the aspects they cherish most about your brand while being attentive to their future desires. Identify fresh avenues throughout the customer journey that may expose unmet needs, ensuring you capitalize on every potential opportunity. By leveraging insights gained from current customer surveys, you can effectively replicate success and captivate new audiences. IntouchSurvey™ offers multi-location businesses the tools to gauge their brand's performance across all locations. Utilize sophisticated predictive analytics to determine which customer experience initiatives yield the most significant effects on your key performance indicators. Create virtually limitless custom workflows designed to improve reporting, streamline operations, and prompt valuable proactive measures, ultimately fostering a stronger connection with your customers. This proactive approach can significantly enhance overall customer satisfaction and retention.

Allswers transforms subjective views into actionable business insights, serving as an experience management platform designed to enhance decision-making through real-world data. By generating impactful surveys, it not only fosters stronger customer and employee loyalty but also assesses the effectiveness of various processes. We assist in crafting surveys that yield distinctive insights into the experiences of your most vital stakeholders. Our solutions focus on quantifying the value of your company's processes while automating the monitoring of customer interactions for a better grasp of their behaviors. Additionally, we help you assess the attributes, benefits, and values that consumers link to your brand. Managing employee engagement is also a priority, as it can significantly elevate productivity levels. We keep track of quality indicators to ensure compliance with established standards. Experience management is key in pinpointing growth opportunities, and we streamline tasks by creating automatic workflows and integrations that facilitate valuable insights. Ultimately, Allswers empowers organizations to harness feedback effectively and drive continuous improvement.

Obtain the essential metrics and insights required to mentor your IT personnel, enhance service quality, and elevate the IT customer experience with ease. With everything you need readily available, you can be prepared to launch within just a few days. CIOPulse serves as a user feedback tool tailored for CIOs and IT Service Delivery Managers aiming to cultivate a customer-focused atmosphere within IT. Utilizing the principles of Net Promoter, CIOPulse gathers feedback through support tickets, project assessments, and relationship surveys, providing you with the crucial metrics, alerts, and insights essential for driving service enhancements. Featuring aesthetically pleasing, short, and responsive surveys that are touch-friendly, CIOPulse ensures an appealing experience across all devices used by your customers. This approach not only mitigates survey fatigue but also results in significantly higher response rates, as other survey tools simply cannot match its visual appeal. Additionally, you can monitor and contrast Net Promoter Scores for individuals, teams, departments, customer segments, various projects, and the entire IT organization as a whole. With CIOPulse, achieving a deeper understanding of customer satisfaction becomes more streamlined and effective.

Utilize a contactless solution for capturing and assessing immediate customer feedback in restrooms and various locations. A QR code linked to a question is made available through stickers, cards, posters, or stands. Customers simply scan the QR code and cast their votes effortlessly. Satisfied patrons are encouraged to share their experiences on social media for a review. Obtain AirVote QR smileys to enhance your business's engagement. Choose the specific questions to pose to your clientele. Comprehensive reports provide insights into service trends based on time or location. If you receive an alert, you have the ability to dispatch maintenance quickly. Streamline maintenance schedules effectively. Evaluate both staff performance and overall business efficiency. Engage customers directly in your operations. Anonymous feedback can reveal insights you might otherwise overlook. Boost your profitability, as feedback from AirVote may highlight a customer's need for additional services beyond their initial requests. Facilitate more positive social media reviews by directing satisfied customers to your review pages on those platforms, thereby enhancing your online reputation and visibility.

Listening to your customers throughout their journey is essential for crafting a distinctive experience. Utilizing the NPS® (Net Promoter Score) methodology, IndeCX allows you to assess, implement, and track data in real-time. Operating in over 30 countries, our platform stands out as the sole tool with ISO certification for quality, market research, and information security, ensuring that your data remains protected and confidential. From designing surveys and formulating questionnaires to generating comprehensive reports, our solution offers flexibility tailored to your specific needs and business objectives. IndeCX integrates advanced artificial intelligence for tasks such as categorization, sentiment analysis, and root cause interpretation, delivering precise and reliable insights. Our commitment to excellence is further underscored by our ISO 9001 (quality), ISO 20252 (market research), and ISO 27001 (information security) certifications. With over 300 clients across Brazil and Latin America relying on our tool, we continue to enhance the customer experience and drive business success. Together, we can foster deeper connections with your audience and elevate your brand's reputation.

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

Bring your product evaluations to life by incorporating video and text feedback from genuine customers. Start by defining the metadata of your survey, including the type of questionnaire and whether video or text responses are required. After detailing the product you wish to review, you can send as many invitations as needed to your user base. Once you've collected the desired number of responses, you can either create a video for each individual reviewer or compile the responses into one comprehensive video, depending on your preferences. Utilizing video surveys enhances your understanding of customer sentiments far beyond what traditional text surveys can offer. We organize feedback into positive and negative categories through sentiment analysis, ensuring a clear view of customer opinions. Participants can easily respond via our app or web platform, which are designed for seamless compatibility. Our services prioritize security from the outset, effectively preventing any unauthorized access to your data. With this innovative approach, you can truly connect with your customers and gain valuable insights into their experiences.

Screeb provides insight into who is utilizing your application by identifying key users such as Power Users and those who may be disengaging, allowing you to concentrate on the individuals rather than just the features. Instead of feeling inundated by endless metrics and dashboards, gain a straightforward comprehension of your users' behaviors, desires, and the subsequent steps you should take. Our approach, centered on Product-Led User Research, enables you to identify critical areas for enhancement and respond more promptly. You can integrate Screeb seamlessly within your web and mobile applications or link it to Segment to leverage your existing tagging system. Additionally, you can disseminate insights and findings across your daily tools for product management, customer success, or marketing, empowering you to make informed decisions more quickly. Ultimately, this alignment of user understanding with actionable strategies fosters a more responsive and user-focused development process.

We have developed all the essential features necessary for executing multi-channel outbound campaigns, enabling you to initiate more conversations and successfully close additional deals. Our advanced algorithm identifies missing email addresses and automatically enhances your contact information. You can arrange your contacts into lists and utilize our dynamic smart segments for better organization. Understanding that your business is unique, we offer the option to customize Overloop with personalized fields. By linking your LinkedIn account, you can streamline the process of profile visits, connection requests, and direct messaging. Monitor key metrics such as opens, clicks, visits, bounces, replies, and even out-of-office responses. You can send emails as replies to your prior correspondence for seamless communication. Increase your revenue and minimize time spent on repetitive tasks by establishing effective workflows through a straightforward, visual interface. Task creation is versatile and tailored to your requirements, allowing you to generate various kinds of tasks like actions, calls, or emails, ensuring everything gets accomplished efficiently. Furthermore, our platform empowers you to enhance productivity while maintaining a personalized touch in your outreach efforts.

Upnify is a customer relationship management system crafted by business professionals specifically for the global market. It enables users to efficiently follow up on leads, creating additional opportunities that can lead to increased sales for their businesses. By simplifying tasks that influence executive performance, Upnify helps save time while boosting productivity. Elevate your management capabilities with Upnify, which standardizes the stages of your sales process, allowing you to leave a positive impression on potential clients. A well-organized database is essential for any thriving commercial entity, as it holds crucial information that can yield significant financial returns when utilized effectively. In addition to having a structured database to manage clients, it is vital to employ a CRM system that streamlines the oversight of this database and customer relationships, ensuring that all commercial activities are efficiently recorded and managed. With Upnify, you can transform your approach to customer interaction and drive your business growth forward.

SalesPype consolidates the functions of various software tools, enabling you to eliminate other monthly subscriptions you may be using. A standout feature of SalesPype is the geo-farming tool, which allows users to pinpoint specific areas such as neighborhoods, streets, or even individual homes on a Google map. Once you've selected a location, we gather extensive information about the residents within that area. This includes various data points such as names, email addresses, phone numbers, mortgage details, important dates, property values, credit score ranges, income levels, and more. With SalesPype, you can effectively engage these potential clients through various channels, including email, video messages, text messages, ringless voicemails, and direct mail campaigns. To thrive in business, it's essential to generate leads and have a robust system in place to convert them into loyal customers. Thanks to our open API and seamless integrations with platforms like Facebook and Zapier, connecting your lead sources to our system is a breeze. Additionally, you have the flexibility to upload your own lists directly to our platform, enhancing your outreach efforts even further. This comprehensive approach ensures that your business remains competitive and efficiently taps into potential markets.

Enterprise Resource Planning (ERP) is a methodology employed by organizations to oversee and unify critical aspects of their operations. On the other hand, Customer Relationship Management (CRM) is a technology designed to facilitate the management of a company's interactions with both current and prospective customers. An integrated ERP/CRM platform equips employees across various departments, such as sales, customer support, business development, and marketing, with improved tools to handle external communications and foster relationships. According to forecasts by Gartner, CRM is poised to become the largest segment of enterprise software expenditure by 2021. For a business aiming for longevity, it is essential to have a forward-thinking strategy. Implementing a cloud-based, open-source ERP/CRM solution can provide access to over 30 foundational modules tailored to your business needs, in addition to more than 500 add-ons that support expansion. This system accommodates all industry sectors and features flexible integration options, as well as support for multiple languages and currencies, ensuring that your business can adapt to a diverse market landscape. Ultimately, such a comprehensive toolset empowers companies to navigate growth and maintain competitive advantages effectively.

Oversee every aspect of your business, from marketing strategies to accounting, with software that is ready for immediate use without the need for training. This solution is efficient, optimized for use across multiple stations, mobile devices, and for various users simultaneously. Developed as open-source software and hosted in France, it is customizable and extensible, ensuring that you maintain control over your data. Additionally, you have the option to switch to self-hosting whenever you choose. The code's transparency allows for the discovery and integration of numerous optimizations, resulting in reduced consumption of memory, disk space, and electricity compared to other solutions with similar features, although the environmental impact is still under assessment. The process of manufacturing is also made more efficient through the reuse and sharing of developed components, enabling full telecommuting and mobile functionality that works even on older smartphones. With just a single click, you can install the open-source suite Dolibarr ERP and CRM in the cloud, ready for use with no limitations—offering a 15-day free trial without requiring credit card information and granting complete access to the database and program files. Furthermore, we can offer free online instances to help you get started. This approach facilitates a seamless transition into managing your business effectively.

Together, we can enhance your online presence and reputation to draw in new customers to your locations! Streamline the dissemination of information regarding your businesses across key directories, GPS platforms, search engines, social media, and review websites. Consolidate the feedback received on your establishments from sources such as Google, Facebook, and TripAdvisor into one convenient location. Regularly generate reports, assess the data, and engage with customer feedback all from a singular platform. Motivate your happy customers to post positive reviews on your Google Business Profile. Improve your website by incorporating a store locator feature and custom pages for each location. Ensure that your points of sale stand out in search results related to your industry. Centralize the messages received on your Google Business Profile and respond effortlessly, whether centrally or locally. By working together, we can significantly boost your online visibility and enhance your e-reputation, leading to increased customer attraction for your locations! Additionally, fostering a strong online presence will not only help in gaining new customers but also in building long-term relationships with them.

Starting now, you can oversee your customer opportunities and provide additional information regarding equipment, transportation methods, financial goals, and more. Utilize our cloud-based platform to manage your tenders, requests for quotes (RFQs), bids, and various other opportunities seamlessly. While there are numerous CRM platforms available, many lack the specialized features tailored for the logistics sector. We have not only developed unique functionalities specifically for logistics but also integrated them directly with our marketplace. In the near future, we plan to introduce additional integrated modules that will further enhance the value we provide to our users. This makes TendrX an essential tool for every carrier in the industry! Our platform serves as both a CRM for logistics service providers and a marketplace where shippers can discover new carriers and effectively manage their networks. TendrX is dedicated to delivering fully cloud-based solutions that focus on optimizing logistics operations related to sales, tenders, marketing, and overall process efficiency. We provide flexible subscription models and prioritize user-friendliness to ensure a smooth experience for all our clients. By choosing TendrX, you are not just improving your logistics operations, but also gaining access to a comprehensive ecosystem that supports growth and collaboration in the logistics market.

Optimize your advertising operations workflows to save your teams countless hours in campaign setup and management. Seamlessly connect with various ad servers, including custom solutions, and integrate with your entire technology ecosystem. Voiro simplifies the process, allowing you to focus on what matters most. Equip your teams with insightful data, keeping them informed about growth opportunities, potential revenue losses, and a comprehensive range of reports. This support enables them to drive significant growth for your organization. Transform your revenue indicators from trailing to leading by utilizing real-time, precise revenue projections across all channels and business segments. Reduce your monthly accounting and billing procedures to mere minutes with Voiro’s real-time revenue reconciliation capabilities. Automate and customize revenue reports that comply with widely-used ERP systems, all supported by Voiro’s commitment to accuracy. Achieve total transparency in your operations through Voiro’s APIs, which effortlessly push revenue data into all your downstream systems, ensuring you stay ahead in the competitive landscape. With these tools, you can focus on strategic growth while Voiro handles the complexities.

Platforce CRM, a cloud-based CRM that automates industry-specific business processes and improves customer engagement, is a closed-loop marketing and customer relationship management solution for pharmaceutical and life sciences companies. The system allows you to manage all aspects of marketing and sales activities, from the marketing cycle creation through territories assignment, databases creation, calls carrying, and KPI analysis.