Infor CRM is much more than a database. It's a complete view of all customer interactions. Infor Customer Relationship Manager (CRM) software gives you a complete view of all customer interactions across the organization's sales, marketing and customer service teams. Rich customer profiles and sales productivity tools are a great way to streamline sales activities and maximize the impact of every interaction. With a wide range of analytics, sales management tools and proactive alerts, you can improve your forecasting and make informed decisions. Infor CRM is a cloud-based software that integrates with Infor ERP solutions and Birst(r.) NetworkedBI. It also includes customer service, sales, and reporting. You can manage the entire customer lifecycle in one place, take advantage of future sales opportunities, and provide exceptional customer service.