Best Conversational Support Software in the UK

Our team collaboration tool will save you time and money. Our team collaboration tool enables you to create a unified shared mailbox, customer management, livechat, email marketing tools, as well as marketing automation tools. This will help your business succeed. Our team email management tools make it easy for your entire business to be on the same page. This will increase productivity and help you get your team on the same page. Collaborate in your shared inbox. You can delegate emails and add private notes for your team and yourself to email messages. Collision detection prevents duplicate responses to customer messages. Helpmonks goes beyond a team email inbox. Helpmonks offers advanced contact management and a complete customer conversation record. To increase sales and business growth, you can also add our live chat tool to your email marketing platform and email marketing platform. Our email automation tool allows you to reach more customers, nurture leads, build customer loyalty, and increase customer satisfaction. With the Helpmonks marketing automation tool, you can easily send an email drip campaign based upon your customer's behavior.

Inforobo is the first voice-enabled automated information assistant bot platform platform. It also offers an artificially intelligent response system in Software as a Service mode. This provides all in one solutions for customer service, sales, website assistance, and natural language interfaces for knowledge-base. Your website visitors can engage in automated conversations via the Inforobo bot platform. This allows them to chat or simply talk to the virtual assistant using speech to text and speech to speech features. The bot, or virtual agent, acts as a guide and provides answers to customers, helping them make shopping decisions and seamlessly increasing your sales. Inforobo's artificial Intelligence provides front-line support, so your customer service staff can focus on more difficult tasks.

Your customers can interact with your brand in the same way they would with their family and friends. iAdvize allows you to offer your customers rich, multichannel messaging. Your prospects and customers can communicate seamlessly with you via text, voice, or video on their preferred channel. Your visitors can be connected directly to the best responders. Your connected in-store service advisors, product experts, and AI-enabled bots, ibbu, are all perfectly orchestrated to respond at all stages of the customer's journey. Our augmented intelligence chatbots, ibbu, and the on-demand sales force, allow you to combine the best of AI and human intelligence to increase your response rate tenfold. Our teams can help develop a conversational strategy that meets your goals. They will manage it cost-effectively and tailor it to your needs. Take a personal tour of our conversational platform to learn more about how it can help your business achieve its goals.

Your support team will be able to work more efficiently and your customers will be happier. Easily integrate OMQ Chatbot to your website, WhatsApp Messenger, Facebook Messenger, Telegram, or as a plugin in Userlike.

LivePerson's Conversational Cloud is a preferred choice for some of the most innovative brands in the world. Our AI-powered Conversational Cloud made it possible to have over a billion brand - consumer conversations. We make it easy to make purchases and ask questions in the same messaging channels that consumers use every day. LiveEngage now has the Conversational Cloud, an AI-powered command centre for consumer conversations. Intent Manager allows you to see the intentions of your customers in real-time, as well as how well they are being fulfilled and those that can easily be automated. Create chatbots powered by AI that can work with human experts to fulfill the needs of your customers at scale. Conversation Builder is a simple and intuitive interface that allows you to create automated conversation flows. Conversation Manager is a dynamic workspace that allows you to interact with consumers and manage conversations. It is available on both desktop and mobile.

Amio allows you to create AI-powered chatbots that automate 95% customer queries. Amio’s chatbot is able to answer any after-sales question, but it can also assist with the purchase by recommending products. Your e-commerce site can increase conversions by over 20% when it detects customers who need an assistant. Amio uses your product feeds in order to keep you informed about stock, price changes and new products. Amio is easy to add to your online store and doesn't take much time. 1. AI training – add product feeds, e-shop information and other information 2. Change static responses - order statuses, complaints, etc. 3. Connect it to your helpdesk and allow customers to connect to live agents. 4. Deployment: Use Google Tag Manager (GTM), or JavaScript.

Kore's AI first virtual assistants streamline and automate the customer journey via voice and digital channels. They can respond to complex questions with high accuracy and deflect them. SmartAssist is an AI-first customer experience platform. It automates inbound calls and digital interactions to increase containment and improve Net Promoter Score (NPS). BankAssist is an intelligent virtual assistant that delivers personalized, conversational banking experiences across a variety of digital and voice channels. The Kore 'no code' platform and solutions combine an AI-first conversational interface with digital UI. The platform allows enterprises to design, build, test, deploy, and maintain AI-powered virtual assistants, process advisors, and digital apps in less than 30 days. Kore's vertical and horizontal solutions are highly customizable, domain-trained, and easily deployable on a variety of digital and voice channels.

Verloop.io is the world's most popular customer support automation platform. It helps businesses deliver exceptional support experiences to customers across all channels.

The complete platform to increase sales. Automate conversations. Centralize channels. Offer support. With the best digital service tool available, you can create a unique, customizable, and scalable experience for customers. You can quickly and efficiently attract and qualify more leads. Our tools will help you attract more leads and make it easier to qualify them through chatbots. It's easy to win more customers. You should always be available for your customers. Your business image will remain strong and you can win customers over by providing the best digital service experience. Huggy has all the tools you need for boosting your business. Get Huggy now to grow with the best Digital Service platform around!

Yellow.ai is the enterprise-grade Conversational AI platform that unlocks business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. The company has raised more than $102M from blue-chip investors and has offices across six countries.

SAP Service Cloud is a customer service platform that provides great customer experiences across all channels and improves contact center efficiency. Customer loyalty can be increased by providing personalized, reliable omnichannel service. Service excellence can also help drive business growth. You can provide seamless service across all channels, including self-service. Intelligent technologies reduce resolution times and help agents excel, increasing customer service profitability. With contextual support and user-friendly tools, you can improve employee satisfaction and performance. Outstanding customer service is key to supporting sales, commerce, marketing, and other areas. SAP Service Cloud will help your company provide fast and personalized customer service, and increase service efficiency. It connects customers from different channels into one solution, enabling consistent service across all channels.

A Whatsapp conversation assistant that efficiently shows your customers, responds to keywords automatically, and takes care of customers. There are not many standard operating tools and the labor cost is high. Users have difficulty understanding the needs of others and the conversion rate is low. Allowing enterprises to optimize operation and transform efficiently. It can be used in the form of text or emoji and link to meet the requirements for personalized welcome messages configuration in multiple situations. Keyword-based auto replies not only make customers feel warm and cared for, but also encourage conversion. One-click reply can be used to solve slow typing and poor communication efficiency. Send mass messages to customers. Keep them coming back with promotions, updates, and more. High open and reply rates.

Automated service allows you to serve more customers. The AI bot handles all your SaaS business FAQs. Your customer service agents will have to work less. Increase the deflection rate on messaging channels. Agents can concentrate on complex issues and sales. Bot provides accurate answers to customers. When transferred to agents, there is no need to repeat. Conversational bot with NLU, intent detection and conversation. Enterprise grade with top SaaS templates. Automate all the tasks of your bot with one language. AI can suggest improvements to your training data. Use a ready-made URL to share your bot with colleagues. AlphaOS allows you to write custom code for bot actions. Bot authenticates users via your standard log-in.

ContactEngine connects conversations across entire customer journeys using One Voice, delivering exceptional CX for customers and demonstrating business value to organizations around the globe. This visualization is based on real data and shows customers moving from one client's system to ContactEngine and back again. ContactEngine is the only third-generation customer engagement technology. It delivers authentic conversations powered by AI. A new era of proactive customer support is here. ContactEngine is a leader in proactive conversations because of its vision. ContactEngine will remain at the forefront of innovation and research for many years to come. ContactEngine integrates with your core systems to analyze your data and identify areas where proactive conversations are advantageous. These conversation triggers allow ContactEngine to initiate a conversation or change the course of an ongoing conversation.

The A.I. assistant helping insurance providers deliver a more delightful, conversational customer experience. Violet is the helpful A.I. Your customers will need you throughout the insurance customer journey. This includes filing claims, providing quotes, and making policy changes. Our core technology provides the best-in class conversational A.I. technology for insurance providers. Our proprietary technology is combined with design-thinking, insurance expertise, and data to provide the best conversational A.I. We have the right solution for you. We will guide you through the entire process from conception to deployment of Violet. Violet can help you increase online lead generation, automate customer support and provide a better digital experience. Easy setup in minutes You can say goodbye to cumbersome forms. Violet will convert more leads to your website by engaging in a conversational experience. This will allow you to convert more site visitors into warm leads.

RedRoute acts as a voice assistant and a call center agent to answer customer questions. It can integrate with your phone system and customer service system to provide customer updates. If RedRoute is unable to assist, the call will be seamlessly escalated to your call centre agents. Our current solution is best suited for eCommerce and transportation companies. We are constantly expanding our feature range. You get a 30-day free trial of all features, which starts when you automate your first phone call. Customers typically get up and running in less than an hour, and start seeing savings the next day. Our solution is designed for you. Simply connect your existing software to our 30+ integrations and choose your initial preferences. We'll take care of the rest. Automating your business processes begins immediately after you have set up the system. This takes less than an hour. We can automate calls if your company uses chat, SMS, or voice. This allows your team to focus on other channels.

Twig semantically analyses your documentation, knowledge bases, support tickets, and past support tickets. Reduce costs by 30% and answer complex customer questions. AI models are trained using publicly available data. You can increase productivity and decrease variance in support quality. Twig is an AI layer which works on top your existing customer support applications. Twig improves customer service by allowing support agents to respond faster and more effectively to customers. To make every support agent a star, we use the most recent AI. AI scans all documentation, knowledge bases, support tickets, and other documents to recommend a response. Citations let you know that the response was accurate and increase trust. AI learns from agents to improve its performance. Every CX organization must improve agent productivity and maintain high-quality CSAT. Higher standards for response quality. Agents are able to spot potential risks in their responses.

Create a virtual assistant with just one click. Copy and paste a single Javascript line to integrate the bot anywhere. Whether it's your landing page, or your internal dashboard. Each Bubbly client receives a personalized onboarding by an AI expert. Your customer success team can use Bubbly from our dashboard directly to answer customer questions 10x faster. Integrate Bubbly into your website to reduce the number of questions your customer success team must manually answer. Bubbly allows you to create multiple bots. You can create separate bots for different purposes. For example, you can create one for your landing pages and another for your internal teams. Select the pages that you want Bubbly to use. We will instantly create an AI Bot for GPT-3 that can answer any questions about your product or services.

Create a support agent who is familiar with your content and data. Let it handle any customer questions from realtime inventory to document generation. Increase your customer service while reducing your support workload.

Macha makes sure that your support team doesn't have to "learn" a new tool. Our AI simply hands off the customer to a support agent using your existing support tool. Do not worry, the context of the hand-off is relevant. Our team will assist you with the onboarding process. We'll guide you through the entire process, from adding products and policies to managing integrations with other support apps, to getting the widget on your website. Our team will also monitor the performance of the chatbot and help refine the answers to ensure that your team sees a significant reduction in support tickets. You don't have to change your current ticketing and support software.

AI Chat is a popular solution that many of our clients have used before. They underestimated the amount of work required to keep AI Chat running smoothly and trained. It is not necessary to hire and retain software engineers and data scientists to build it. We do the heavy lifting, so you only need to focus on sharing information and gaining access to your system. Understanding what your customers ask is our specialty. Our AI combined with our Data Scientists are 30-50% more accurate than our clients in understanding their customers' intentions. As customer intents become apparent, you'll want to expand automation use cases, such as feeding the bot with business rules to authenticate users and adjust account settings. You can also have it process returns, exchanges, or refunds.

Conversational intelligence is the best way to provide exceptional customer service. Bookline is an SaaS solution which adapts to any business models to automate processes for customer service and optimize interactions. The goal is to provide a flexible, fluid, 24/7 operational tool that can be adapted to your needs. It increases customer satisfaction by automating interactions via phone and WhatsApp.

Connect to your knowledge sources, and automate incoming requests up to 80%. Knowledge articles are continuously augmented. Give precise and conversational responses for a delightful user experience. Use Generative AI for a quick start using your existing knowledge. Integrate with existing backend system, transfer conversations to agents seamlessly, and share images and external links. Self-service rates will improve when complex support scenarios are simplified. Promote process compliance, onboard and onboard. DeepConverse focuses on providing superior customer service and support using our AI-driven platform. Beyond traditional chatbots, we offer a seamless AI-driven solution that provides rich automation and improves customer satisfaction. Our AI chatbots primarily serve as a customer service tool, providing IT support and multi-channel assistance.

Qualimero's AI-powered advisors guide customers towards ideal purchases and answer inquiries, boosting sales and cutting costs.

Leaders in WhatsApp customer service. Sparkcentral is a platform that enables innovative brands to improve customer service and efficiency. Our product roadmap is focused upon being the leader in advanced customer service solutions for WhatsApp and other asynchronous messaging platforms. Customer service SaaS platform for enterprises. Sparkcentral lets you manage all your asynchronous messages channels with virtual and human customer service agents. Sparkcentral offers a single workflow and a user interface that is easy to use for your customer service team. Global brands who launch WhatsApp use Sparkcentral as their preferred platform. Sparkcentral is a leader in the industry, revolutionizing how enterprises engage customers. Sparkcentral's goal is to create and enable exceptional customer experiences. We do this by completely reinventing enterprise customer service software.