Best Free Conversational Commerce Platforms of 2024

An eCommerce chatbot that lifts revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45% with Ochatbot. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot’s robust AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. No code, auto install AI platform. Ochatbot engages customers to providing product recommendations, overcoming sales obstacles, upselling and cross-selling, capturing abandoned cart, and answering support questions including order tracking. Ochatbots AI chatbot communicates through NLP conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also includes 9 conversion optimization tools such as Leadbot with over 80 templates, Offer Sliders, Exit Popups, live chat and more.

Join other ecommerce businesses that choose Omnisend's SMS and email marketing to increase sales and not their workload. Integration with ecommerce platforms, prebuilt automation workflows and intuitive, non-code editing make it simple to get up and running without having to dive into the details. Email marketing is at the core of Omnisend's email marketing platform, making it easier than ever to create beautiful email campaigns. Omnisend's automation allows you to personalize your message to customer data and campaign engagement. You can also use Omnisend's shopping behavior to tailor your message. Omnisend lets you add multiple channels to the same automation workflow, unlike other platforms. This is unlike any other platform on the market. To provide a seamless customer experience, you can sync your segments with Facebook retargeting ads and Google. Omnichannel marketing is possible with Omnisend. It's also easy to do. Start using all Omnisend’s features with a Free plan!

The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 major platforms. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and automate customer engagements in 50+ languages.

eDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests.

Your customers have high expectations. Companies that can deliver personalized, fast and easy buying experiences are the ones that will succeed in a world that is increasingly on-demand and instant. Drift can help you with this. Drift combines chat, video, and automated to remove friction from business buying. Drift allows you to have conversations with potential customers on your terms. Drift is used by over 50,000 businesses today to increase revenue, reduce sales cycles, and make purchasing easy.

Olark Live Chat, a web-based chat application that allows businesses to interact with customers via their website, is called Olark Live Chat. This solution provides the easiest way for customers to interact with businesses while they are browsing the website. It uses customer relationship management (CRM), eCommerce and Help Desk platforms to provide powerful customer insights. The key features include team management, searchable transcripts and real-time reporting. Olark Live Chat offers chat monitoring, targeted chat and analytics within a suite.

Customers can easily order and reorder products by speaking their voice. Customers can ask for coupons or deals to increase sales. Customers will be more engaged if they can search for products and receive personalized recommendations from your brand. Customers can easily find the closest store. Inform customers about events at their local shop. Customers can easily search for products using their voice and increase impulse sales by reducing friction. Customers receive personalized recommendations via AI to find products that suit their needs and tastes. Voice-based apps can be quickly built and put online. Modify templates as necessary and add voice interactions. We manage the backend infrastructure and backend on commercial cloud servers. App management for voice-enabled platforms via a central service.

ManyChat is the top bot platform on Facebook Messenger, for support, marketing, and e-commerce. It's easy to create a bot for you business. You'll be amazed at how ManyChat's bot can help your business increase leads and sales. Messenger is the future in digital marketing with 80% open rates, 25% CTR and 80% open rate. ManyChat is designed for marketing. ManyChat makes it easy to set up a bot. Select the template that best suits your business and you can skip the setup. E-commerce, education, agency, health & beauty... we've got you covered.

Expert Guru is an AI-powered plug-in for Shopify e-commerce sites that will act as a Personal Shopper to give personalized advice and guidance to all visitors. Expert Guru can be configured in minutes to be a trendsetting Stylist for a clothing brand, Interior Designer for a home goods store that specializes in mid-century furniture, an Esthetician for a skin care line, or evena Country Singer who gives advice on cowboy boots.

IBM watsonx assistant is a conversational AI solution that gives your customers fast, accurate and consistent answers, regardless of the application, device, or channel. Watsonx Assistant uses AI to learn from customer conversations. This improves its ability to solve issues the first time, while removing frustrations such as long wait times, tedious search and unhelpful bots. IBM watsonx Assistant is a powerful artificial intelligence tool that uses context-aware AI to deliver fast, accurate, and consistent answers across all applications, devices, and channels. With the leader in trusted AI, you can eliminate the frustration of long waiting times, tedious searches and unhelpful bots. Chatbots can recognize more topics and contents than any other chatbot. Give your customers accurate and complete responses with AI-powered intelligent searching, robust topic understanding and human-agent interaction.

Chatbots can be created and managed to automate customer service, marketing, and CX across digital channels such as SMS, Messenger and WhatsApp, Web Widget and Telegram. Twilio integration also allows you to create call deflection IVR chatbots. With our Channel-Specific Design you can create a single bot that will work on all channels. This will allow your company to be accessible 24/7 from anywhere in the world using over 100+ languages. This is ideal for small businesses and global enterprises. You can find them in many industries, including Retail & Ecommerce, HR & Recruitment and Agencies, Hotels & Hospitalities as well as Restaurants, Financial Services, Travel & Airlines and Logistics, Software & Technology, Property Management, among others. Get started quickly for free by looking through our extensive documentation, YouTube tutorials and blogs. You can also contact us at sales@flow.ai with any questions.

You have great products. Your store is ready to go. Your sales should rise, but they don't. These e-commerce problems can frustrate you. Your visitors will shop if you guide them through your sales funnel with a friendly human touch. Use behavior-based, personalized messages to transform these visitors into leads and then buyers. Your customers will return for more with lifetime engagement and remarketing. Helping your customers find the right product for them will increase product page views. Capturing leads throughout the entire shopping process will help you grow your email list faster. Emails that are written and sent by AI can help you recover more abandoned carts. Use personalized coupons that are time-limited to motivate shoppers to do what you want. Reward your customers for shopping with you.

IntelliTicks combines the intelligence of AI and Human to create personalized conversations that convert visitors into qualified leads. IntelliTicks engages users with personalized sales pitches by using proactive triggers that are based on current page, time, location, device, source, referrer, and other factors. IntelliTicks uses interactive engagement to collect lead information during conversations and use it to personalize the conversation - an engaging, non-boring way to capture data. It can interpret the intent of a user’s query and respond accordingly. This will allow you to automate responses to repeated questions your prospects ask. It uses the user's journey to identify HOT leads and connects with your top Sales Reps in real-time. This ensures that your HOT leads are immediately contacted while they are browsing your website and making decisions about your products.

Mobile communication and payment solutions. Combine messaging channels such as WhatsApp with innovative payments to create Conversational Commerce. We help companies communicate. Our customers use voice, SMS, Voice, and the most popular chat apps, WhatsApp, Apple Business Chat, Google RCS, and WhatsApp. Let the AI bot handle the talking and start a conversation in the channel that your customers prefer. To increase conversions, integrate commerce into the conversation. CM.com is a payment service provider licensed by Apple Pay, Google Pay and WeChat Pay. It offers a variety of options for all channels with Apple Pay and Google Pay as well as Credit Cards and local payments such as Bancontact and Bancontact. CM.com also offers a ticketing platform that helps museums, stadiums and festivals sell and manage any type or ticket. The Customer Data Platform allows you to market on a personal level. Identity and esign solutions ensure authentication in all transactions

Chatbots can be created to manage conversations and work with your team to provide exceptional customer service. Automate customer contact and ensure 24/7 availability by centralizing and automating it. In five easy steps, you can create your chatbot and make it available 24/7. Your chatbot can be published to your website, Facebook Messenger and WhatsApp. The powerful AI will take care of the rest. You can centralize conversations across channels in a single dashboard, and your chatbot and live agents can work together. Reduce the need to switch between browser tabs or apps, and increase productivity. Your chatbot doesn't know the answer to a question? The intelligent handover automatically transfers the conversation from the chatbot to the appropriate team member, so your customer will always be taken care of. Website visitors are no longer anonymous.

Communicate with customers via their preferred channel. Radiance offers the lowest message rates and a chatbot to provide automated responses. Automated messages can be triggered based on user behavior or purchase history. Our AI models can predict when and what products to sell to each user. You can create promotional SMS campaigns based on inventory and capacity. You can choose from existing messages and assets, or create new content using our message editor. Businesses are more likely to respond to customers via messaging. Customers are more likely to respond quickly to common questions, which increases customer satisfaction and saves time and money. Upload a list of questions that are relevant to your brand and you can quickly get started. Our conversational engine will match your questions and provide the most relevant answers for your users.

Increase sales and customer satisfaction with personalized SMS shopping experiences powered expertly by experts. Treat every customer as a VIP. Cartloop allows your audience to interact with a human being and have a memorable shopping session. The traditional live chat is no longer enough. Customers can shop on the go on their favorite device. Reduce the friction of buying and provide a next-level experience for customers when and where they want it. Conversational Flows can be used to drive re-engagement, crosssells, upsells and timely reminders. Interact with your customers at key moments like when they abandon carts or receive their order.

We can predict any visitor's purchase intention and only talk to those who actually need our help. This is amazing! You can bring the in-store experience online. Connect ready-to-buy customers to your showrooms, call centers, or stores. Create powerful conversational overlays about products and build brand connections in real time. Engage in real-time with customers and increase sales through interactive shoppable streams. Whisbi Engage was created to educate, entertain, and inspire customers in a format that allows for real-time brand interactions. Our One-to-Many video broadcast by Whisbi solution will increase customer engagement and deliver a more pleasant customer experience on your website. Engage new audiences by letting them learn about your brand live from your website.

A Whatsapp conversation assistant that efficiently shows your customers, responds to keywords automatically, and takes care of customers. There are not many standard operating tools and the labor cost is high. Users have difficulty understanding the needs of others and the conversion rate is low. Allowing enterprises to optimize operation and transform efficiently. It can be used in the form of text or emoji and link to meet the requirements for personalized welcome messages configuration in multiple situations. Keyword-based auto replies not only make customers feel warm and cared for, but also encourage conversion. One-click reply can be used to solve slow typing and poor communication efficiency. Send mass messages to customers. Keep them coming back with promotions, updates, and more. High open and reply rates.

CHATTERgo, a conversational AI solution, is designed to enhance the shopping experience in your store. CHATTERgo uses vector-based search and ChatGPT to find the most relevant content and product data. This is unlike traditional ecommerce in-site searches that rely on exact keyword matching. CHATTERgo is able to handle customer service requests, such as the status of an order. CHATTERgo supports Shopify (available in the Shopify App Store) as well as Adobe Commerce (Magento).

Manifest AI, a shopping assistant powered with GPT-3.5 and designed to enhance customer experience, is a powerful tool. It offers personalized assistance, accurate recommendations, and simplified purchase decision facilitation. Manifest AI uses advanced technology to enhance the shopping experience, offering relevant product searches, and catering to a worldwide audience with its multilingual capability. With Manifest AI you can improve customer engagement, optimize your conversions, and provide an exceptional shopping experience.