Best Complaint Management Software of 2024

Sphinx iQ 3 provides intuitive and efficient multi-channel survey solutions to help you at every stage of your project: from the design and analysis of your questionnaires to their communication. Sphinx iQ3 combines quantitative and qualitative data visualization methods to give you a visual representation of your results that is both rich and precise. Sphinx iQ 3 is an innovative way to make the most of your studies and to guide your decisions. Personalize your invitation messages. Your custom-made forms can be created (design, page count, questions type, thank you message, etc.). Script your form with referrals and conditional questions to ask the right question to the right person. Distribute interactive and dynamic questionnaires that can be adapted to different media such as smartphones, tablets, computers, and tablets. for a better user experience (responsive design).

Use your key metrics and data from sales and marketing, accounting, human resource management, project management, manufacturing, and purchasing to make important decisions. Stakeholder feedback is used to understand the "what and "why" of all your data with AI. Get supported insights and drive business improvements. Artificial intelligence automates the collection, storage, visualization, and consolidation of key figures, data, and feedback. AI will generate tailored recommendations for your company's actions. Data-based decisions that will help you reach your business goals. Industrytics allows you to continuously collect data and connect key figures through interfaces with your software applications (ERP CRM, accounting systems and time management software, Excel spreadsheets etc.). You can also receive feedback via automated feedback surveys.

A simplified 360-degree view of your customer will simplify your agent workflow and improve customer interaction. Our AI-powered agent assistance will speed up the resolution of issues and reduce hold times. Smart actions and contact center automation will eliminate repetition. Smart consult collaboration allows you to troubleshoot and to share screens. With Customer sentiment, you can see what customers think in real-time. Reduce response times and reduce the number of screens by using one, unified tool. Quick-access KPI, feedback, and training data allows you to monitor service levels and evaluate performance. Integrating multiple data sources allows you to spot patterns, improve productivity, and make informed decisions. Monitoring built-in quality assurance dashboards to improve agents, teams, or organizations.

Serviere simplifies the process of service requests by improving communication and streamlining the process. Engineers and managers can collect, analyze and respond in real-time. Customers can track the status of their complaints. Comprehensive solution for efficient service administration.

Everest by Lynk Software, Inc., is a cloud-based complaint management and quality control software solution that supports large and mid-sized organizations in a variety industries. Everest is highly customizable and simple to use. It helps organizations improve service quality and customer loyalty by ensuring that every issue or concern is handled efficiently and promptly. Everest users can receive customer queries and complaints via various channels, including phone, email and mobile apps, remote call centers, and the company website.

EasyForm is the most reliable and efficient field service management platform. Platform can be used for complex field service apps for data collection. No programming is required. It is simple to create forms for collecting data that have complex functionality such as GPS, barcodes, digital signatures, etc. The workflow engine allows you to customize the building process according to your organization's needs. Report builder can be used to create Excel and PDF reports. You can create bar charts, pai charts, and dash boards. For the management of processes, alerts and schedules can be created. Location intelligence increases productivity and ensures customers visit sites/customers. We know that every company has its reporting requirements and these requirements change in dynamic business environments. No need to write code for every new reporting requirement. Drag and drop interface of EasyForm allows you to create your own forms. It takes just a few clicks to create a new form. You can customize the app with your logo, and choose your skin color.

Low-code allows you to optimize and automate your processes without having to write a single line of code. LEAP's functional building blocks allow you to create flexible and custom applications that can automate your processes. You can adapt your processes to one our pre-configured industry solutions. Our analysts can create your LEAP solution in days. They can even demonstrate it to you so that you can actually see it in action. Your solution can be built in weeks instead of months by combining functional building blocks. This will give you a high-quality solution at a lower cost and risk. A wide range of features and functions can provide the results you require, allowing you to choose the right solution for your company. You pay for usage and not users. You only pay for what you actually use, and not what you do. Activity-based licensing is better than user-based licensing. Setup costs are kept to an absolute minimum.

Causia®, gives you total control and visibility over all complaints and remediation cases through one integrated solution. Different industries are not created equal. We know that industry-specific software can help you do your job better. That's why we have several editions of our complaints management software. There are many industries. We know that specific software can make your job easier, so we have several editions of our complaints management software. Causia®, has hundreds of Remediation and Complaint implementations all over the globe with thousands of satisfied users. Our products have enabled our customers to process millions of complaints efficiently and extract valuable insights that can be used to make real improvements. Salesforce software powers industry-specific complaints, quality and compliance software.

This tool allows the organization to manage all service request, not just the IT department. The ability to link service requests allows for inter-department communication about a specific service request. Customer care takes care of all complaints and service requests from customers. Asset management encompasses all aspects of assets' lifecycle, including IT assets as well as other assets within the organization. Tasks and projects cover the task management of each employee as well as the management of projects. Forms allow the organization to conduct surveys or polls within its organization in order to make the right decision. Active directory authentication allows users to be integrated to the application. To be notified of every update within an organisation, you don't need to log in. Every important detail is displayed on the Notification screen.

Show your clients that you are serious about their reputation. Show government agencies that your proactive approach to problems and complaints is a hallmark of your agency. Your employees should be proud of your commitment to ensuring that every client is treated with the highest standards. Your commitment to compliance shows that you care about delivering excellence every time. CastIMS is the best way to show that. CastIMS will do more than ensure you have reliable, fully-developed software. We'll also make sure that you have the personal service and experience you deserve. Compliance Requests are used to respond to consumer complaints. They also provide a reference for all correspondence, including the nature and number of complaints. Training reports are used to identify training needs and provide proof that all training has been completed.

Facilitating collaboration, secure information sharing, business process efficiency gains for law enforcement agencies around the world. Equiniti Hazell Carr's extensive expertise in remediation resourcing, outsourcing and complaint management has enabled us to create a complete solution for all aspects of complaint management. We can provide a flexible and robust complaint handling platform that can be customized to meet your operational and individual needs. Additionally, we can offer skilled technical resourcing or outsourcing solutions. Our end-to-end solution is available for comprehensive rectification or remediation projects, allowing you to prevent escalated complaints. You can choose from a variety of components to create your customer service experience.

Your support team will be more productive if you have a contact center and all-in-one communication solution. We have the solution, whether you are at work or away. Simple to use, yet with advanced capabilities Our Collaboration tool makes it easy to solve large volumes of customer queries. Agents can stay connected and reach other agents or external experts to get additional advice on more complicated queries. You can customize, access, and build your FAQs in the way that you want. A centralized information center can help your support team reduce the time it takes to find answers. Managers can create a pre-defined and customizable analytics dashboard to help them work with all data reports and convert it into information that will support their business decisions.

Speakfully is a simple reporting and tracking platform. It gives you real-time information and insight into your workplace culture. It also provides employees with tools that allow them to voice their concerns or issues.

Everything at your fingertips The platform that will help you manage your vacation properties. You can organize your check-in digitally, and avoid any queues or crowds of customers. 3 App 1 Integrated system. Customers App. Request direct maintenance. Online check-in. Get news and structure information on your smartphone. App Maintenance and Operators. Get support requests with photos and details. Facility activity calendar. Management can instantly message you Structure Application. Multiple structures can be used in one application. Direct messaging with customers Management of internal and external maintainers. Calendar for appointment. Assistance reporting and analysis. Push news sent to customer app. Only integrated system to digitize communication and activities at your tourist facility. All technical assistance requests can be handled with one application. Communication with the customer via IOS or ANDROID apps Clear the queue online

Enhance the guest experience, staff productivity and communications, as well as revenue. A powerful and intuitive integrated suite of web- and mobile-based service automation and maintenance tools for resorts, cruise lines, hotels, and other property owners. This allows them to improve their spaces, assets and maintenance, communications, guest service levels, and their spaces. IssuTrax™, a flexible issue tracking and maintenance management software solution, enhances productivity, collaboration, accountability, and provides the tools and framework required to provide the best customer service. IssuTrax connects people, locations, and resources in an integrated system that allows for real time collaboration. It also provides a framework for creating, tracking, and managing guest service orders, safety and environmental issues, and other tasks.

Our deep domain knowledge of Financial Services is combined with a passion to develop solutions that save time, money, and embed regulatory change. We offer a wide range of high-quality RegTech solutions that have won awards. They are backed by our deep knowledge of the market and regulatory knowledge. Let us help you improve your Governance, Risk & Compliance approach. It is becoming more important that regulated entities respond quickly to changing market needs. This is because the provision of advice and process management are increasingly influenced digitally. Let us help you strengthen your approach to Governance, Risk & Compliance. T&C has been a part of financial services for decades, and a requirement under the FCA since the 1990's.

These responsive questionnaires are designed to deliver a personalized experience on desktop and mobile. Unstructured survey text provides customers with powerful feedback. Text Analysis Tool uses Artificial Intelligence to automatically analyze these feedbacks. This allows you to understand the most important points of the journey. Automated customer journey alerts via email or SMS will help you engage customers, employees, and managers and increase customer response times. Close the Loop Chat allows you to respond to customer satisfaction survey responses in real time. This feature allows the company and customer to interact through a chat on the platform. The customer also receives feedback via email as well as in a conversation.

Your All-in One Platform for Customer-Centric Digital Transformation Emojot’s all-in one platform allows you to unleash the full potential of your customer-centric strategy by streamlining processes, saving money, and improving the customer experience. Emojot’s tailored solutions support customers throughout their entire lifecycle, from attracting new prospects to nurturing customer loyalty. This allows for unparalleled success in a customer-driven environment. - Improve Customer Experience - Collect feedback in real-time, enabling corrective action for improved satisfaction and loyalty - Enhance online reputation: Manage your online reputation by gaining insights from customer feedback on various review platforms - Maximize revenue: Increase revenue by improving retention, identifying upsells, and advocating. - Streamline operations: Streamline processes, reduce errors, and boost efficiency, productivity, profitability.

More than 80% top financial services firms trust the most comprehensive compliance management system in the industry. The only unified solution that manages the full lifecycle for agent and advisor onboarding, compliance and delivering a seamless experience to your distribution partners. Manage the requirements of FINRA, SEC and state DOI regulators, as well as other financial services regulators. Advertising Review, Conflicts Of Interest, Branch Audits, and more. You will learn how to comply with regulatory changes and demonstrate compliance, as well as manage the impact on your firm’s policies and procedures. RegEd is the leading provider of Compliance Training, Annual Compliance Programs and Product Training. Each year, RegEd provides more than 1 million CE courses and certificates.

Aptean Respond, a world-class complaint and case management platform, supports all roles in your customer service team. This includes front-line agents, case managers, team leaders, and executives. Respond's intuitive dashboards and process-driven tools allow your team to quickly resolve cases, manage workloads, access key data, and generate actionable insights. This is all in a way your CRM cannot manage. All the information you need is available in one place with Respond. It allows your team to manage all aspects of customer case management, streamline communication between departments, identify root causes, and dive into case analytics from one platform. Respond's industry-specific templates, reporting tools and templates help you comply with regulatory requirements. Respond offers interactive, customizable dashboards that can easily be configured to display the data required by different user roles.

Founded in 2011, Cyfeon is a company headquartered in the United States that creates software called Cyfeon. Cyfeon offers training via live online and in person sessions. Cyfeon is a type of complaint management software, and provides features like case management, complaint classification, corrective actions (CAPA), customer complaint tracking, feedback management, forms management, issue tracking, self service portal, and survey management. The Cyfeon software product is SaaS and Windows software. Cyfeon includes online and phone support support. Some competitors to Cyfeon include Aptean Respond, AssurX, and Civica Complaints Management.

We want all of our customers to have a great start with all our products. DPO Advisor has a new initiative called "Get Started". We invite all customers to join us for a "Get Started" meeting. The meeting will focus on DPO Advisor and how to get started. The meeting will be held online on the last Thursday in each month at 10:11. These meetings are intended for new users of DPO Advisor and users who have not yet made significant progress with DPO Advisor. However, everyone is welcome to attend. We want to eliminate bureaucracy, free up human resources, and allow time and energy to be used where it can generate momentum and results. This is done by creating user-friendly software solutions that make long forms and spreadsheets unnecessary, and make law an understandable language. We create the DPO Advisor and similar products that make it easy and clear to achieve security.