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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

estateOS – Building Management is an integrated platform crafted to automate various real estate management tasks, align team efforts, and enhance communication with residents. This system effectively manages repair and maintenance processes by meticulously tracking each maintenance request, storing vendor details, assigning contractors to specific units, and allowing the attachment of photos and documents to work orders. Additionally, it facilitates routine inspections through customizable task templates and automated reminders. For tenant assistance, the platform allows for the categorization of complaints using images or documents, prioritizes and assigns responses, and employs response templates to hasten resolutions while gathering feedback on tenant satisfaction. Furthermore, the smart-metering module monitors updates on various activities, and the dashboard effortlessly generates operational reports, including vacancy rates, net rental income, and total costs, which are crucial for informed business decisions. Ultimately, this comprehensive solution aims to enhance the efficiency of property management while improving resident engagement and satisfaction.

Description

The isoTracker Complaints Management system is a cloud-based solution designed to efficiently record and handle customer complaints. This comprehensive tool empowers administrators to designate team members responsible for investigating and pinpointing the underlying causes of complaints. Additionally, isoTracker Complaints Management offers users the capability to analyze past complaints and uncover trends, facilitating the development of proactive measures to prevent future issues. By streamlining the complaints process, this solution enhances customer satisfaction and organizational responsiveness.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$17 USD/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

estateOS

Founded

2018

Country

Germany

Website

www.estateos.com/building-management

Vendor Details

Company Name

isoTracker Solutions Ltd

Founded

2004

Country

United Kingdom

Website

www.isotracker.com

Product Features

Product Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

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Alternatives

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