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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Facilitate self-service and personalized content at key points along the customer journey. Transform technical content that you already have into a great self-service experience. Customers need personalized, relevant, and easy-to find answers in your documentation portal, community or support site. Remote workers can benefit from real-time guidance that analyses each case and recommends relevant technical content. Enhance your product's value and customer experience by understanding where friction is occurring and how customers interact with your content. Zoomin seamlessly integrates with many of the most popular platforms and tools, providing a scalable solution that provides your customers with the answers they need, without requiring you to change your workflow.

Description

Utilize amberSearch to alleviate your team's frustrations and enhance productivity. By leveraging amberSearch, you can prioritize value-driven tasks instead of spending time on repetitive internal searches. It empowers you to focus on your objectives by quickly verifying whether pertinent information is already accessible before embarking on new projects. As our world shifts toward greater asynchronicity, amberSearch eliminates the need to rely on colleagues for answers; it provides them instantly. With the growing decentralization of information, accessing existing knowledge can become unnecessarily complicated, but amberSearch serves as a centralized hub from which users can seamlessly navigate various systems. Its rapid acceptance among users highlights the significant benefits it offers, ensuring that teams can maximize their efficiency and output. Furthermore, the ease of access and streamlined processes provided by amberSearch foster a more collaborative working environment.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Adobe Analytics
GitHub
GitLab
Google Analytics
Jira
Jive
MadCap IXIA CCMS
Microsoft Dynamics 365
Oracle Cloud CX
Oracle Taleo
Paligo
Salesforce
Salesforce Agentforce Service
Salesforce Experience Cloud
ServiceNow
XDocs DITA CCMS
Zendesk

Integrations

Adobe Analytics
GitHub
GitLab
Google Analytics
Jira
Jive
MadCap IXIA CCMS
Microsoft Dynamics 365
Oracle Cloud CX
Oracle Taleo
Paligo
Salesforce
Salesforce Agentforce Service
Salesforce Experience Cloud
ServiceNow
XDocs DITA CCMS
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Zoomin Software

Founded

2015

Country

United States

Website

www.zoominsoftware.com

Vendor Details

Company Name

amberSearch

Country

Germany

Website

ambersearch.de/

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support

Product Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Alternatives

Alternatives

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