Average Ratings 2,944 Ratings
Average Ratings 0 Ratings
Description
Zoom Phone is a cloud-based VoIP phone system designed to help businesses manage voice communications, employee collaboration, and customer calls. The platform combines business calling, SMS messaging, voicemail, video conferencing, and team chat within the Zoom Workplace environment. Users can make and receive calls through desktop applications, mobile devices, web-connected systems, and supported physical desk phones. Its call management capabilities include multi-level auto attendants, call queues, call transfers, forwarding, shared lines, and customizable business hours. Built-in AI features generate call summaries, identify action items, prioritize voicemails, and provide contextual assistance during conversations. Zoom Virtual Agent Receptionist adds conversational AI capabilities for answering business questions, booking appointments, and routing callers based on their needs. Call monitoring and reporting tools provide visibility into call volumes, usage patterns, connection quality, and employee communication activity. Zoom Phone integrates with Salesforce, Microsoft Teams, Google Workspace, and other business applications to connect calling activities with existing workflows. Its centralized administration tools support phone number management, device provisioning, user permissions, call recording policies, and communication security across distributed organizations.
Description
fone.me serves as an AI-driven call assistant and messaging service tailored for individuals and small enterprises. When users are not available, it manages calls and messages by inquiring about the needs of callers, utilizing the information provided by users to respond effectively, and delivering a summary along with a transcript afterward. Users can connect with the assistant via a shareable web link, WhatsApp, Telegram, or, for those on the Premium plan, a dedicated phone number, with the option to forward missed calls to that number. The assistant excels at taking messages, managing appointment requests, answering business-related inquiries, and can make calls or send messages on behalf of users after confirming their wishes. Additionally, messages sent via WhatsApp can be customized to display in the recipient's language alongside an English translation. Users have the capability to oversee and intervene in conversations through both the app and the website interface. While there is a free version available, the Premium option enhances access with a unique phone number, included call minutes, and extra links for the assistant. This versatile service is designed to cater to both personal needs and the call and messaging requirements of small businesses. Furthermore, its user-friendly features make it an appealing choice for streamlining communication in various settings.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
AutoReach
Yes
Avoma
Yes
BetterCloud
Yes
Edular
Yes
Five9
Yes
Healthy Planet
Yes
Heyoo.ai
Yes
Jatheon
Yes
Jiminny
Yes
LiveHelpNow
Yes
Integrations
AutoReach
No
Avoma
No
BetterCloud
No
Edular
No
Five9
No
Healthy Planet
No
Heyoo.ai
No
Jatheon
No
Jiminny
No
LiveHelpNow
No
Pricing Details
$10.50/user/month
Free Trial
Yes
Free Version
No
Pricing Details
$0
Free plan available. Premium starts at $9.99/month and adds a dedicated phone number, call minutes, and additional agent links.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Zoom Communications
Founded
2011
Country
United States
Website
zoom.com
Vendor Details
Company Name
Unified Acquisitions
Country
United States
Website
www.fone.me
Product Features
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
Yes
IVR / Voice Recognition
Yes
Mobile Access
Yes
Virtual Call Center
No
Web Conferencing
Yes
Business VoIP
Call Parking
Yes
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Cloud PBX
Call Recording
Yes
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Virtual Extensions
Yes
Web Conferencing
Yes
Online Fax
Alerts / Notifications
No
Cloud Storage
No
Electronic Signature
No
Fax via Email
No
HIPAA Compliant
No
Large File Support
No
Local Phone Numbers
No
Mobile Access
No
Toll Free Numbers
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No
Web Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No
