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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Zoom's AI Companion serves as a generative AI assistant designed to enhance user productivity and facilitate collaboration in real-time. Users of Zoom can look forward to the integration of this AI Companion across various features within the platform. It assists by drafting emails and chat messages, summarizing meetings and conversations, brainstorming ideas with team members, and more, all within the familiar Zoom interface. The AI Companion proactively manages tasks throughout the workday, helping to keep you organized with real-time meeting summaries, whether the gathering is in person or online. It adapts its writing style to match your preferences and role, and it can conduct research, pulling relevant information from both internal resources and the internet. By using this innovative tool, teams can streamline their workflows and enhance communication, leading to a more efficient work environment.

Description

Zoom Contact Center is an all-inclusive Contact Center as a Service (CCaaS) solution that leverages Zoom's robust unified communications platform, enabling organizations of any size to enhance customer support and engagement effectively. The CX platform from Zoom incorporates advanced features such as smart multi-channel routing, an AI-driven virtual assistant, user-friendly no-code IVR and bot workflows, and workforce engagement tools, alongside comprehensive analytics, seamless integrations, and much more, all within the intuitive Zoom application. By utilizing Zoom's capabilities, businesses can provide rapid, effective, and highly tailored customer interactions, which leads to enhanced agent efficiency and improved overall business performance. Furthermore, the platform supports various channels, including voice, web chat, and mobile SMS, while offering essential functions like session routing, queuing, and speech analytics, among others. With tools for comprehensive session management, administrative oversight, and detailed reporting, organizations can optimize their customer service operations for greater success.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Zoom
Beetsol
Eleveo
Elvance
Flip
Zoom Workplace

Integrations

Zoom
Beetsol
Eleveo
Elvance
Flip
Zoom Workplace

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$69 per agent per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Zoom

Founded

2013

Country

United States

Website

www.zoom.com/en/ai-assistant/

Vendor Details

Company Name

Zoom Communications

Founded

2011

Country

United States

Website

www.zoom.com/en/products/contact-center/

Product Features

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

Alternatives

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