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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Zep guarantees that your assistant retains and recalls previous discussions when they are pertinent. It identifies user intentions, creates semantic pathways, and initiates actions in mere milliseconds. Rapid and precise extraction of emails, phone numbers, dates, names, and various other elements ensures that your assistant maintains a flawless memory of users. It can categorize intent, discern emotions, and convert conversations into organized data. With retrieval, analysis, and extraction occurring in milliseconds, users experience no delays. Importantly, your data remains secure and is not shared with any external LLM providers. Our SDKs are available for your preferred programming languages and frameworks. Effortlessly enrich prompts with summaries of associated past dialogues, regardless of their age. Zep not only condenses and embeds but also executes retrieval workflows across your assistant's conversational history. It swiftly and accurately classifies chat interactions while gaining insights into user intent and emotional tone. By directing pathways based on semantic relevance, it triggers specific actions and efficiently extracts critical business information from chat exchanges. This comprehensive approach enhances user engagement and satisfaction by ensuring seamless communication experiences.

Description

A virtual assistant serves as an engaging and lifelike chatbot that offers a distinctive, interactive, and personalized method for users to seek answers and support on your website around the clock. Customers can engage with the virtual assistant—also known as a VA, virtual agent, or chatbot—just as they would with a human representative. This chatbot not only comprehends the spoken words but also discerns the underlying intent, utilizing a range of AI technologies that encompass machine learning and reasoning. eGain’s chatbot delivers essential frontline support, allowing your customer service team to focus on more intricate issues. Acting as a helpful guide, the VA assists customers in navigating the website and directs them to the appropriate sections. In addition to providing quick answers to inquiries, it also aids in making informed shopping decisions. Furthermore, if necessary, the virtual assistant can effortlessly transition to agent-assisted channels like live chat, ensuring that users receive comprehensive support whenever they need it. This seamless integration enhances the overall customer experience by combining technology and human touch.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Apple Business Chat
Avaya Experience Platform
Elestio
Flowise
Google Business Messages
LangChain
Langflow
LlamaIndex
Microsoft Dynamics 365
Python
Salesforce
StepFunction
TypeScript
n8n

Integrations

Amazon Connect
Apple Business Chat
Avaya Experience Platform
Elestio
Flowise
Google Business Messages
LangChain
Langflow
LlamaIndex
Microsoft Dynamics 365
Python
Salesforce
StepFunction
TypeScript
n8n

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Zep

Website

www.getzep.com

Vendor Details

Company Name

eGain

Founded

1997

Country

United States

Website

www.egain.com/products/chatbot-virtual-assistant-software/

Product Features

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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