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Description
See exactly who's calling, who's answering, and how your phone system is performing — without wrestling with raw CDRs or clunky built-in tools. VoIP Detective turns the call data from Cisco CallManager (CUCM), Cisco CUBE, Webex Calling, and Microsoft Teams into clear, searchable reports that anyone on your team can use.
Because it installs as a virtual machine inside your own environment, your call records stay on your infrastructure — nothing is shipped off to a vendor cloud. Most teams have it deployed and pulling reports within half an hour.
Managers can run their own team and call-activity reports without help from IT, while administrators get the depth they need: inbound, outbound, and hunt-group reporting (including who answered and which calls were abandoned), busy-hour analysis for staffing, network-quality troubleshooting by jitter, latency, and packet loss, gateway capacity planning, and endpoint utilization to reclaim unused licenses.
The free Lite edition never expires and places no limit on users or devices. VoIP Detective Pro unlocks unlimited data retention, scheduled report delivery, emergency-call alerts, GDPR phone-number masking, CUBE analytics, and a live UCCX wallboard — all at a single flat yearly rate that doesn't change with the size of your deployment.
Description
Netarx Identity Key (NIK) protects employees from deepfake and AI impersonation attacks wherever they communicate: Teams, Zoom, Google Meet and Webex meetings, mobile and contact-center calls, Outlook and Gmail, and SMS and WhatsApp. Instead of relying on voice and video analysis alone, NIK weighs 40 AI models (Netarx and third-party) against more than 1,000 signals, including the participant's device, network, location, calendar invite and communication history, then shows a simple green, yellow or red verdict. Customers see a 0.3% false-positive rate in production meetings. NIK adds continuous identity verification through Microsoft Entra and other identity providers, integrates with Five9, Genesys and Cisco contact centers, and deploys in the cloud or on-premises. Free for individuals and teams of up to 10; Business is $5 and Enterprise $10 per user per month.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft Teams
Yes
Cisco Unified Border Element (CUBE)
Yes
Cisco Unified Communications Manager
Yes
Cisco Unified Contact Center
Yes
Cisco Unity Connection
Yes
Cisco Webex
No
Cisco Webex Calling
Yes
Five9
No
Genesys Cloud CX
No
Gmail
No
Integrations
Microsoft Teams
Yes
Cisco Unified Border Element (CUBE)
No
Cisco Unified Communications Manager
No
Cisco Unified Contact Center
No
Cisco Unity Connection
No
Cisco Webex
Yes
Cisco Webex Calling
No
Five9
Yes
Genesys Cloud CX
Yes
Gmail
Yes
Pricing Details
$0
VoIP Detective Free is 100% free, forever — no expiration, and no limit on users or devices.
VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
VoIP Detective Pro is a flat $1,499 USD/year. One price covers it all: CUCM, CUBE, Webex Calling, and Microsoft Teams reporting, with unlimited devices, users, reports, and administrators — no per-seat fees, no per-device fees, and no sales quote required. Pro also adds unlimited data retention, scheduled email reports, emergency-call alerts, GDPR number masking, and a UCCX wallboard.
Free Trial
No
Free Version
Yes
Pricing Details
$5 per user per month
Individual: free, always. Business: free for teams of 10 or fewer, then $5 per user per month, with a 30-day risk-free trial. Enterprise: $10 per user per month, includes on-premises deployment, post-quantum security options, custom integrations and a dedicated support team.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
VoIP Detective
Founded
2019
Country
United States
Website
www.voipdetective.com
Vendor Details
Company Name
Netarx
Founded
2023
Country
Farmington Hills, Michigan, United States
Website
www.netarx.com
Product Features
Call Tracking
CRM
Yes
Call Log
Yes
Call Recording
No
Call Routing
Yes
Caller Identification
Yes
Campaign Management
No
Conversion Tracking
No
IVR / Voice Recognition
No
Keyword Tracking
No
VoIP Monitoring
Alerts / Notifications
Yes
Call Detail Record (CDR) Analysis
Yes
Call Quality Monitoring
Yes
IP SLA Monitoring
No
Jitter Testing
Yes
Latency Monitoring
Yes
MOS Monitoring
Yes
Packet Loss Monitoring
Yes
QoS Monitoring
Yes
Reporting / Analytics
Yes
Troubleshooting
Yes
Product Features
AI Content Detection
NIK is capable of identifying AI-generated audio, visuals, and images in real-time during virtual meetings and calls, as well as recognizing AI-generated impersonation in emails and messages. It utilizes a combination of 40 detection models, both proprietary and from external sources, along with over 1,000 metadata indicators to provide participants with a risk assessment categorized as green, yellow, or red. This system boasts an impressively low false-positive rate of just 0.3% in customer production meetings.
Anti-Phishing
NIK's artificial intelligence email enhancement provides an additional layer of defense against impersonation and business email compromise (BEC), complementing your current email security measures. It analyzes each message to ensure it aligns with the sender's authentic relationships and communication habits, effectively identifying AI-generated phishing attempts that traditional content filters may overlook, all without requiring alterations to your mail flow. Furthermore, it extends its protection to SMS, WhatsApp, voice communications, and video conferences, addressing the ongoing threats posed by phishing across these platforms.
Deepfake Detection
NIK is capable of identifying deepfake content in real-time across various platforms such as Teams, Zoom, Google Meet, and Webex, as well as during mobile and contact center conversations, and within email and messaging applications. Its intelligent bot can participate in any recorded meeting, including those hosted by external organizations, verifying that each attendee corresponds with the provided email and calendar invitation. The results are displayed using a color-coded system—green, yellow, or red—boasting a mere 0.3% false-positive rate in client production environments.
