Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Rapid Response Retainer equips you with essential expertise, resources, and insights to effectively prepare for and react to cyber threats. Its primary goal is to reduce risk, enhance your security workforce, and manage the expenses associated with incident response. By implementing strategic planning, forward-deployed capabilities, and immediate resources for incident management, it enables you to take a proactive approach in handling risks while optimizing your remediation strategies. Additionally, it assists in controlling the financial implications of defending against and recovering from cyber incidents. Our professionals will evaluate your existing security practices, pinpoint weaknesses, and offer recommendations for improvement. You will also benefit from a dedicated investigative liaison who serves as your consistent point of contact during any breach. Furthermore, with access to our incident hotline available around the clock, you can receive swift assistance from our international teams and comprehensive threat intelligence resources, ensuring that you are well-supported in times of crisis. This multifaceted approach not only strengthens your overall security posture but also fosters a culture of continuous improvement in managing cyber risks.
Description
WebFirst serves as RTI's eCRM solution designed for both customers and partners, offering a web-based platform where users can tap into a repository of solutions for frequently encountered issues, monitor the progress of ongoing incidents, and submit new support requests. This system streamlines communication, accelerates the reporting process, and grants access to essential information and assistance at all hours, alleviating the need for additional staffing costs. With appropriate access permissions, customers can view a selected range of information that is typically reserved for internal staff, allowing for tailored visibility and interaction. Users have the ability to see their own active and recently resolved incidents, enabling them to track their status and optionally provide updates or messages related to those incidents. Additionally, they can download documents, files, and fixes made available through the File Download Manager feature of CustomerFirst, enhancing their ability to resolve issues efficiently. Overall, WebFirst not only improves customer satisfaction by providing self-service options, but also strengthens the relationship between RTI and its users through transparent and effective communication channels.
API Access
Has API
API Access
Has API
Integrations
Verizon Network Detection and Response
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Verizon
Founded
1983
Country
United States
Website
www.verizon.com/business/products/security/incident-response-investigation/rapid-response-retainer/
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/webfirst.html
Product Features
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal