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Description
Verint Community is a community-led platform for social commerce that creates opportunities through customer collaborations. Verint Community's fully-featured, customizable platform is a great way for businesses to increase sales through online communities. Community's forum features enable social engagement for your company by providing you with the right customer insight to make data-driven business decisions. Active participation in a forum allows for brand trust and encourages organic conversions through real-life experiences and interactions. Verint Community comes equipped with all the functions and features necessary to support a social-commerce environment. For ease-of-use, discussion and Q&A forums can both be fully customized visually. Forums can be a foundation for interaction and a place where your company's reputation can grow through customer support.
Description
Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS.
Citizen Engagement
Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service.
The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time.
CCaaS
Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs.
This application helps customers increase their First Contact Resolution (FCR).
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
COZYROC SSIS+ Suite
Kova
Microsoft SharePoint
Sitecore
Symphony
Unblu
iVision Plus
Integrations
COZYROC SSIS+ Suite
Kova
Microsoft SharePoint
Sitecore
Symphony
Unblu
iVision Plus
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
www.verint.com/engagement-channels/verint-community/use-case-social-commerce-platform/
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Community
Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management