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Description
Veluvanto serves as an advanced document repository powered by AI, ensuring that every document is perpetually accessible. Users can effortlessly upload a wide variety of documents—including invoices, contracts, receipts, warranty cards, personal files, and business records—regardless of their original format or source. The AI system intelligently reads, tags, categorizes, and organizes these documents without requiring manual effort. Rather than sifting through countless folders, email attachments, cloud storage, outdated desktop files, or images on their smartphones, users can conduct searches in mere seconds or directly pose questions to the AI assistant regarding their documents. Veluvanto meticulously extracts essential information such as document type, sender, amounts, due dates, expiration dates, and contract renewals, thereby enhancing document management through effective tagging and searchability. Additionally, the AI assistant is capable of responding to inquiries, summarizing content, generating charts, establishing workflows, and providing the precise sources for its information, ensuring that every response is verifiable. Users maintain control over their documents through features such as approval processes, adjustable tags, and the option to modify any AI-generated suggestions, fostering a sense of ownership and customization in document management. This comprehensive approach not only streamlines the organization of documentation but also enhances overall productivity and efficiency for users.
Description
When clients present important inquiries to your business, they anticipate prompt and effective assistance, regardless of whether they are interacting with virtual agents. Knowledge Assist leverages the power of artificial intelligence and machine learning to enable contact center agents to address customer concerns swiftly, accurately, and reliably. This AI-enhanced knowledge base is seamlessly integrated into the desktops of contact center and virtual agents, ensuring that they have access to current, precise answers and guidance. Our solution assists agents in discerning the intent behind customer inquiries, delivering consistent responses across various channels, fostering trust, and enhancing customer interactions. Knowledge Assist empowers your contact center representatives with timely, relevant information by utilizing AI technology. It combines well-crafted responses, connects with pertinent data sources, and analyzes both internal and external websites and documents to establish a continually evolving knowledge repository that curates the most significant information. This continuous adaptation ensures that agents are always equipped with the best resources to assist customers effectively.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
€11 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Veluvanto
Country
United States
Website
veluvanto.com
Vendor Details
Company Name
Verizon
Founded
1983
Country
United States
Website
www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/
Product Features
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
