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Description
Give your agents a desktop that is enhanced to meet the changing expectations of customers and empower them to deliver personalized, meaningful and efficient service. Upstream Works desktop solutions for omnichannel experiences will help you create better experiences. Unified agent desktop with productivity features and visibility of all channels and applications to improve CX and FCR. Convenient flexibility of channels with voice, email and web chat, messaging, video, social, co-browsing, bots, conversational artificial intelligence, and more. Integrate with any AI, business application or CRM system to streamline processes and increase agent productivity. Improve business outcomes using real-time and historic omnichannel Dashboards and reports, including FCR, CES and bot analytics.
Description
X-Shift serves as a comprehensive platform for digital transformation and enhancing customer experience by integrating AI-based technologies, omnichannel communication solutions, and managed services, allowing businesses to update their operations and elevate customer interactions. This platform encompasses a variety of tools within a single ecosystem, featuring advanced AI systems designed to engage in conversations and perform tasks, alongside computer vision technologies that convert visual data into practical insights. Additionally, it offers modules for customer experience that include social media monitoring, knowledge management, CRM integration, and omnichannel contact center capabilities. By facilitating the unification of communication across various platforms such as voice, chat, email, and social media into one cohesive interface, X-Shift helps create fluid and personalized customer journeys. Moreover, it empowers agents by providing them with complete visibility and context for every customer interaction, ultimately leading to improved service quality and customer satisfaction.
API Access
Has API
API Access
Has API
Integrations
AWS Marketplace
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Upstream Works
Founded
1995
Country
Canada
Website
www.upstreamworks.com
Vendor Details
Company Name
X-Shift
Founded
2012
Country
Saudi Arabia
Website
x-shift.com
Product Features
Contact Management
Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration
Product Features
Computer Vision
Blob Detection & Analysis
Building Tools
Image Processing
Multiple Image Type Support
Reporting / Analytics Integration
Smart Camera Integration
