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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

UnitLook consolidates ticket management, project oversight, capacity forecasting, time tracking, and team availability into a unified platform designed for project-oriented companies and service teams that require transparent insights into their workflows, workloads, delivery processes, and profitability metrics. By integrating various functions instead of relying on disparate tools and spreadsheets, UnitLook allows teams to seamlessly connect tasks, schedules, resource allocation, timesheet entries, and client interactions in a single interface, providing a comprehensive overview of projects, personnel, timelines, and financial outcomes without the hassles of fragmented systems or labor-intensive reporting methods. This innovative solution enhances efficiency and promotes collaboration across teams. Key features include: - Tracking of tickets and tasks for incoming client inquiries as well as essential project activities - Gantt-style planning tools for creating visual timelines and roadmaps - Visibility into workloads and capacities to manage availability and avoid employee overload - Time tracking with direct logging of timesheets linked to specific projects and clients - Access to a client portal with Service Level Agreement (SLA) monitoring - Comprehensive reporting capabilities for both project management and financial evaluation.

Description

Enhance your client interactions with myITprocess, a comprehensive IT strategic planning tool that generates executive summaries for clients, detailed IT roadmaps, and engaging QBR presentations. Increase acceptance rates by 40% as you effectively highlight IT achievements and uncover new revenue possibilities across your entire client base. This innovative approach enables you to turn technology risks into financial gains through a well-defined IT roadmap and structured QBR framework. Facilitate deal closures with dynamic business reviews, transforming the landscape of MSP success while optimizing revenue potentials from the outset. Planning for IT doesn't need to be tedious; simplify the QBR process with a tailored IT roadmap and suggestions that can be easily transformed into an engaging presentation for productive discussions. By routinely evaluating your clients’ systems, pinpointing deficiencies in their tool arsenal, and revealing prospective risks, myITprocess empowers you to identify a wealth of revenue-generating opportunities for your clients, ultimately fostering stronger partnerships and sustained growth. This proactive strategy not only enhances client satisfaction but also positions you as a trusted advisor in the evolving tech landscape.

API Access

Has API

API Access

Has API

Screenshots View All

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

€129/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

UnitPick

Founded

2021

Country

Croatia

Website

unitlook.com

Vendor Details

Company Name

IT Glue

Founded

2013

Country

Canada

Website

www.itglue.com/myitprocess/

Product Features

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Product Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Strategic Planning

Budgeting & Forecasting
Dashboard
Goal Setting / Tracking
Idea Management
KPIs
Modeling & Simulation
Roadmapping
Scenario Planning
Scorecards

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