Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Digital avatars can be utilized across various aspects of your customer experience strategy: Do you require a scalable assistant capable of effectively interpreting, comprehending, and directing incoming leads? Are you aiming to encourage greater self-service engagement from customers, both online and offline? Digital avatars may provide solutions to these challenges and many others. By delivering the appropriate information to the right individual at the right moment, businesses can lessen the barriers that prevent casual visitors from becoming loyal customers. Digital avatars can enhance existing processes, providing a scalable framework that facilitates customer conversion. Currently, UneeQ's digital avatars are actively employed in numerous sectors including healthcare, banking, insurance, education, telecommunications, retail, and mental health, among others. Their distinct appearances and personalities are meticulously co-designed to ensure they leave a positive and lasting impression on users, ultimately enhancing the overall customer experience. As technology continues to evolve, the potential applications of digital avatars in customer interactions will only expand.
Description
Vecko utilizes conversational Artificial Intelligence (AI) to capture the voice of the customer (VoC) and derives actionable insights from a diverse array of digital media, boasting an impressive analysis accuracy exceeding 95%. This innovative platform aids organizations in uncovering the underlying reasons behind NPS and CSAT feedback, empowering them to enhance the overall customer experience. By swiftly pinpointing issues, Vecko enables businesses to expand their capabilities to surpass customer expectations while addressing potential problems before they escalate into significant barriers to customer loyalty. With its proprietary analytics and custom-developed algorithms, Vecko streamlines the interpretation of customer feedback by incorporating a comprehensive understanding of industry-specific language and terminology. As a result, organizations can achieve over 95% accuracy in understanding customer statements without necessitating further parsing, processing, or validation. Ultimately, Vecko transforms how businesses interact with customer insights, ensuring they remain ahead of the curve in meeting customer needs.
API Access
Has API
API Access
Has API
Integrations
Amazon Lex
Dialogflow
IBM watsonx Assistant
Pricing Details
$899 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
UneeQ
Founded
2017
Country
United States
Website
digitalhumans.com/solutions/
Vendor Details
Company Name
Enghouse Interactive
Founded
1984
Country
United States
Website
www.enghouseinteractive.com/ai-insights-vecko-americas