UserWay Reviews

Summary: We started out to mitigate a problem but embraced the solution and were shown how to take things to another level; UserWay was an excellent partner in exposing us to the potential and showing us how to get to where we wanted to be.

Positive: It is easy to use, has tools to prioritize fixes, and offers tips on how to improve your site as you learn or later when you are advanced. I knew nothing about accessibility when I started, but I learned quickly with UserWay and the solution provided the tools needed to set our initial priorities.

Negative: I would like another icon for an accessible site, a thumbs up.

Summary: UserWay is affordable and easy to use for my medium-sized online business. It gives me peace of mind and security!

Positive: UserWay offers the same service at a much lower price.
The setup is easy and quick, taking less than five minutes.
The support is friendly and well-informed.
The features are comparable to those of the competitors.
There are no hidden fees, just what you need.

Negative: The only downside I can see is the cost, but they seem to offer the best deal. They have been cooperative and excellent to work with..

Summary: I would suggest UserWay to anyone who is concerned about their website being ADA compliant. We compared other providers and found UserWay to be the best value for the money.

Positive: I like the simplicity of UserWay. Very easy to set up and I can sleep at night knowing we are ADA compliant.

Negative: There is actually nothing to dislike. Like I already mentioned this was very easy to install and is very user friendly.

Summary: It just works...
There has rarely an issue once setup.
On the customer side of things, they've given feedback that its very easy to use on their end as well.

Positive: Customer Service is fantastic.
The interface is easy to use.
Setup was quick and it was easy to deploy.

Negative: Nothing really to speak of. Cost wise perhaps it could be a little less expensive.

Summary: We would recommend UserWay AI to anyone. Easy to install, easy to use, fairly priced accessibility solution.

Positive: UserWay is easy to install, easy to use and a great value accessibility solution.

While other providers cash in on this requirement, UserWay ensure the best possible service at a fair price. There is next to no maintenance once set up, however their live chat support is instant and really helpful if and when needed.

Negative: Designwise the Widget isn't fully customisable, would like the ability to align the design with our website.

Summary: For a business like ours where inclusion and access is at the core of what we do having a tool like UserWay in our belt makes living our values super easy when it comes to web accessibility. This is a tool we use and recommend to our clients.

Positive: We love how easy it is to implement this tool into our website. Being able to customise the widget to our brand and site layout is really helpful. It's more than just a front end accessibility widget for our site visitors (which is the best one we've found) the accessibility reports and real time monitoring are excellent. The admin dashboard is really easy to navigate too.

Negative: There's nothing we don't like but it would be great to have detailed analytics on usage so we can understand more about our site visitors that use the widget.

Summary: Good to have. Tried several competitors and settled on UserWay. Have good administration interface, reports.

Positive: Excellent support.
Easy to apply across website.
Satisfies the compliance need.
Scans and fixes site issues.

Negative: Though there are more priced competitors, Still feel the pricing should be a bit less.