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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The Resident Engagement Platform by Tyler Technologies serves as a comprehensive digital hub that links residents to various state and local services. By utilizing a centralized digital identity and access management system, users can log in once to gain entry to customized portals that provide relevant services, forms, and resources. Personalization engines are integrated to deliver tailored content and notifications, while features like secure payment processing and digital wallet capabilities allow users to complete bill payments and submit fees seamlessly within the platform. Additionally, two-way messaging and chatbot support, along with accessible design elements, ensure that inquiries and transactions are managed both efficiently and inclusively. Administrators benefit from configurable dashboards that enable them to oversee content, workflows, and user roles without the need for custom development, while real-time analytics help to monitor engagement metrics and identify opportunities for enhancing service delivery. This combination of features fosters a more connected and responsive community experience for all users.

Description

Oversee all facets of your utility services through Tyler's all-encompassing billing and account management software. This platform streamlines everything from service connections and disconnections to work orders, invoicing, and customer alerts, empowering both municipal and independent utilities to automate their operations, boost productivity, and improve collection rates. With effortless integration into Tyler’s financial management tools, it simplifies workflows, minimizes data entry, and enhances overall efficiency. Designed with the user in mind, Munis provides the essential services that citizens expect, the capabilities that utilities need, and the advanced technology necessary to support expanding organizations of mid-size to large scale. Moreover, this comprehensive approach ensures that utilities can adapt to evolving demands while maintaining service excellence.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Okta

Integrations

Okta

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$25.00/one-time/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Tyler Technologies

Country

United States

Website

www.tylertech.com/solutions/transformative-technology/resident-experience/resident-engagement-platform

Vendor Details

Company Name

Tyler Technologies

Founded

1966

Country

United States

Website

www.tylertech.com/products/enterprise-erp/enterprise-utilities

Product Features

Product Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Alternatives

Alternatives

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