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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Tustena CRM represents the latest advancement in extended customer relationship management offered by the TeamSystem group. Since its market introduction in 2003, it has established itself as one of the most comprehensive and competitive CRM solutions available, benefiting from a foundation of Italian expertise, research, and know-how. Unlike the past, when competitive advantages were primarily derived from production systems, the current focus has shifted towards enhancing customer care and effectively managing business relationships and contacts. By integrating Tustena CRM into its suite of management tools, businesses can significantly enhance their customer oversight, minimize expenses, and boost profitability. The platform streamlines essential services and automations for customer base management and optimizes time and resource allocation. With Tustena CRM, tracking activities, organizing appointments, and overseeing email communications transforms into a collective effort, resulting in a remarkable decrease in the time spent searching for existing information within the company. This not only improves efficiency but also fosters a more organized approach to customer relationship management.

Description

Digital technology has emerged as a powerful equalizer, making disruptions a standard aspect of modern business. Among the sectors experiencing significant upheaval, credit and payments stand out as one of the most impacted areas in finance, as the industry shifts from a focus on products to a more holistic ecosystem perspective, evolving from simple transactions to immersive experiences. This change includes transitioning from parallel processes to interconnected systems, moving away from traditional mass lending to personalized MyLending solutions, and drastically reducing turnaround times from several days to mere minutes. An advanced lending platform empowers banks and financial institutions to significantly improve customer experience through comprehensive digitization of the lending process, thereby boosting customer lifetime value while also managing risks via a real-time, 360-degree view of customers. Furthermore, financial institutions can develop tailored credit offerings to meet individual customer needs, all while safeguarding and optimizing revenue through strategies focused on customer-centric collections. In this rapidly evolving landscape, the ability to adapt and innovate will be crucial for institutions to thrive and remain competitive.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Digita

Website

www.teamsystem.com/media/files/1546_TustenaCRM_DEP_TSSDEP204-00.pdf

Vendor Details

Company Name

Intellect Design Arena

Founded

2014

Country

India

Website

www.intellectdesign.com/platforms/ikredit360/

Product Features

CRM

Calendar/Reminder System Yes 
Call Logging No 
Document Storage Yes 
Email Marketing Yes 
Internal Chat Integration Yes 
Lead Scoring No 
Marketing Automation Integration Yes 
Mobile Access Yes 
Quotes / Proposals Yes 
Segmentation Yes 
Social Media Integration Yes 
Task Management Yes 
Territory Management No 

Product Features

Loan Origination

Amortization Schedule No 
Audit Trail No 
Closing Documents No 
Compliance Management No 
Customer Database No 
Digital Signature No 
Document Management No 
Fee Management No 
Loan Processing No 
Online Application No 

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