Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
An all-encompassing platform designed for Learning and Development leaders to facilitate, oversee, and evaluate employee advancement on a large scale. Torch's adaptable system merges human expertise with technological innovation to provide comprehensive digital learning and leadership training. Fueled by data-driven customization, exceptional coaching, and a vibrant community of mentors, it allows for the creation of tailored learning experiences that incorporate collaborative and facilitative tools at any level of demand. Benefit from virtual, personalized human development led by certified coaching professionals, as well as insightful guidance from seasoned operational leaders. Additionally, access a unified dashboard that empowers you to create, administer, and assess learning and development initiatives throughout your organization. By leveraging insights from global engagement metrics, satisfaction surveys, personal goal-setting, and team growth areas, you can effectively evaluate the impact of learning programs and calculate their return on investment. This comprehensive approach ensures that employees receive the support they need to thrive in their professional journeys.
Description
Direct your teams to prioritize meaningful interactions, enhancing overall customer satisfaction. Address client concerns autonomously, minimizing the need for agent involvement. Streamline repetitive tasks for your teams, whether during or after calls. Initiate with a focused call flow that allows for seamless customer feedback collection. Offer round-the-clock support without any wait times, even in peak call periods. Automate the handling of routine inbound calls to boost operational efficiency. Resolve straightforward inquiries without needing agent assistance. Allow your team to dedicate more time to impactful interactions that elevate customer satisfaction over the phone. Revamp your contact center comprehensively to effectively compete in customer retention. Integrate human expertise with AI technology to improve service delivery to your clientele. Enhance team productivity and surpass your operational targets through AI-driven solutions. Craft unforgettable customer experiences that will leave a lasting impression and set your brand apart in the market. Ultimately, this strategic approach not only increases satisfaction but also fosters loyalty among your customer base.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
No
Ant Download Manager (AntDM)
Yes
Fabric for Deep Learning (FfDL)
Yes
Google Calendar
Yes
Microsoft 365
No
NVIDIA DIGITS
Yes
Slack
Yes
Zoom
Yes
easiware
No
Integrations
Amazon Web Services (AWS)
Yes
Ant Download Manager (AntDM)
No
Fabric for Deep Learning (FfDL)
No
Google Calendar
No
Microsoft 365
Yes
NVIDIA DIGITS
No
Slack
No
Zoom
No
easiware
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Torch
Founded
2017
Country
United States
Website
torch.io
Vendor Details
Company Name
calldesk
Country
France
Website
calldesk.ai/
Product Features
Coaching
Appointment Scheduling
No
Billing & Invoicing
No
Business Coaching
No
Client Management
No
Goal Setting / Tracking
No
Life Coaching
No
Mentor/Coach Matching
No
Program Management
No
Progress Tracking
No
Sport Coaching
No
Learning Management Systems (LMS)
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Corporate / Business
No
Customizable
No
Gamification
No
Learner Portal
No
Mobile Learning
No
Open Source
No
SCORM Compliance
No
Synchronous Learning
No
Video Conferencing
No
eCommerce
No
eLearning Companies
No
Mentoring
Action Item Tracking
No
Appointment Scheduling
No
Billing & Invoicing
No
Client Management
No
Course Management
No
Goal Management
No
Mentor Matching
No
Program Management
No
Progress Tracking
No