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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

An all-encompassing platform designed for Learning and Development leaders to facilitate, oversee, and evaluate employee advancement on a large scale. Torch's adaptable system merges human expertise with technological innovation to provide comprehensive digital learning and leadership training. Fueled by data-driven customization, exceptional coaching, and a vibrant community of mentors, it allows for the creation of tailored learning experiences that incorporate collaborative and facilitative tools at any level of demand. Benefit from virtual, personalized human development led by certified coaching professionals, as well as insightful guidance from seasoned operational leaders. Additionally, access a unified dashboard that empowers you to create, administer, and assess learning and development initiatives throughout your organization. By leveraging insights from global engagement metrics, satisfaction surveys, personal goal-setting, and team growth areas, you can effectively evaluate the impact of learning programs and calculate their return on investment. This comprehensive approach ensures that employees receive the support they need to thrive in their professional journeys.

Description

Direct your teams to prioritize meaningful interactions, enhancing overall customer satisfaction. Address client concerns autonomously, minimizing the need for agent involvement. Streamline repetitive tasks for your teams, whether during or after calls. Initiate with a focused call flow that allows for seamless customer feedback collection. Offer round-the-clock support without any wait times, even in peak call periods. Automate the handling of routine inbound calls to boost operational efficiency. Resolve straightforward inquiries without needing agent assistance. Allow your team to dedicate more time to impactful interactions that elevate customer satisfaction over the phone. Revamp your contact center comprehensively to effectively compete in customer retention. Integrate human expertise with AI technology to improve service delivery to your clientele. Enhance team productivity and surpass your operational targets through AI-driven solutions. Craft unforgettable customer experiences that will leave a lasting impression and set your brand apart in the market. Ultimately, this strategic approach not only increases satisfaction but also fosters loyalty among your customer base.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Web Services (AWS) No 
Ant Download Manager (AntDM) Yes 
Fabric for Deep Learning (FfDL) Yes 
Google Calendar Yes 
Microsoft 365 No 
NVIDIA DIGITS Yes 
Slack Yes 
Zoom Yes 
easiware No 

Integrations

Amazon Web Services (AWS) Yes 
Ant Download Manager (AntDM) No 
Fabric for Deep Learning (FfDL) No 
Google Calendar No 
Microsoft 365 Yes 
NVIDIA DIGITS No 
Slack No 
Zoom No 
easiware Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Torch

Founded

2017

Country

United States

Website

torch.io

Vendor Details

Company Name

calldesk

Country

France

Website

calldesk.ai/

Product Features

Coaching

Appointment Scheduling No 
Billing & Invoicing No 
Business Coaching No 
Client Management No 
Goal Setting / Tracking No 
Life Coaching No 
Mentor/Coach Matching No 
Program Management No 
Progress Tracking No 
Sport Coaching No 

Learning Management Systems (LMS)

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Corporate / Business No 
Customizable No 
Gamification No 
Learner Portal No 
Mobile Learning No 
Open Source No 
SCORM Compliance No 
Synchronous Learning No 
Video Conferencing No 
eCommerce No 
eLearning Companies No 

Mentoring

Action Item Tracking No 
Appointment Scheduling No 
Billing & Invoicing No 
Client Management No 
Course Management No 
Goal Management No 
Mentor Matching No 
Program Management No 
Progress Tracking No 

Product Features

Alternatives

Alternatives