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Average Ratings 0 Ratings
Description
ThunderPhone is an advanced voice AI platform designed to effectively manage real-world phone conversations with exceptional precision, robust adherence to instructions, and fluid dialogue. By integrating various transcripts with direct audio-to-LLM input, it significantly reduces the chances of errors arising from addresses, spellings, accents, background noise, and unclear speech. Users can make and receive calls, execute large-scale outbound campaigns with pacing and retries, and operate seamlessly through traditional telephony or within websites and applications, all while supporting over 40 languages, accommodating accents, mixed-language scenarios, and even switching languages mid-conversation. The system adeptly handles interruptions, backchannels, cross-talk, voicemail, screeners, keypad inputs, warm and cold transfers, and transitions to human agents without losing context. Additionally, agents benefit from built-in retrieval capabilities to access information from uploaded documents, while live supervision features allow operators to monitor calls and provide real-time assistance to the AI, ensuring that conversations are both effective and well-managed. This comprehensive approach enhances communication efficiency, making ThunderPhone a versatile tool for businesses aiming to improve their customer interactions.
Description
GPT-Realtime, OpenAI's latest and most sophisticated speech-to-speech model, is now available via the fully operational Realtime API. This model produces audio that is not only highly natural but also expressive, allowing users to finely adjust elements such as tone, speed, and accent. It is capable of understanding complex human audio cues, including laughter, can switch languages seamlessly in the middle of a conversation, and accurately interprets alphanumeric information such as phone numbers in various languages. With a notable enhancement in reasoning and instruction-following abilities, it has achieved impressive scores of 82.8% on the BigBench Audio benchmark and 30.5% on MultiChallenge. Additionally, it features improved function calling capabilities, demonstrating greater reliability, speed, and accuracy, with a score of 66.5% on ComplexFuncBench. The model also facilitates asynchronous tool invocation, ensuring that dialogues flow smoothly even during extended calls. Furthermore, the Realtime API introduces groundbreaking features like support for image input, integration with SIP phone networks, connections to remote MCP servers, and the ability to reuse conversation prompts effectively. These advancements make it an invaluable tool for enhancing communication technology.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Azure Voice Live API
No
ChatGPT
No
GPT-Realtime-1.5
No
GPT-Realtime-2
No
GPT-Realtime-2.1
No
GPT-Realtime-Translate
No
GPT‑Realtime‑Whisper
No
Microsoft Foundry Models
No
OpenAI
No
SmartCallz
No
Integrations
Azure Voice Live API
Yes
ChatGPT
Yes
GPT-Realtime-1.5
Yes
GPT-Realtime-2
Yes
GPT-Realtime-2.1
Yes
GPT-Realtime-Translate
Yes
GPT‑Realtime‑Whisper
Yes
Microsoft Foundry Models
Yes
OpenAI
Yes
SmartCallz
Yes
Pricing Details
2¢ per minute
Free Trial
No
Free Version
Yes
Pricing Details
$20 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
ThunderPhone
Country
United States
Website
thunderphone.com
Vendor Details
Company Name
OpenAI
Founded
2015
Country
United States
Website
openai.com/index/introducing-gpt-realtime/