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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

ThunderPhone is an advanced voice AI platform designed to effectively manage real-world phone conversations with exceptional precision, robust adherence to instructions, and fluid dialogue. By integrating various transcripts with direct audio-to-LLM input, it significantly reduces the chances of errors arising from addresses, spellings, accents, background noise, and unclear speech. Users can make and receive calls, execute large-scale outbound campaigns with pacing and retries, and operate seamlessly through traditional telephony or within websites and applications, all while supporting over 40 languages, accommodating accents, mixed-language scenarios, and even switching languages mid-conversation. The system adeptly handles interruptions, backchannels, cross-talk, voicemail, screeners, keypad inputs, warm and cold transfers, and transitions to human agents without losing context. Additionally, agents benefit from built-in retrieval capabilities to access information from uploaded documents, while live supervision features allow operators to monitor calls and provide real-time assistance to the AI, ensuring that conversations are both effective and well-managed. This comprehensive approach enhances communication efficiency, making ThunderPhone a versatile tool for businesses aiming to improve their customer interactions.

Description

GPT-Realtime, OpenAI's latest and most sophisticated speech-to-speech model, is now available via the fully operational Realtime API. This model produces audio that is not only highly natural but also expressive, allowing users to finely adjust elements such as tone, speed, and accent. It is capable of understanding complex human audio cues, including laughter, can switch languages seamlessly in the middle of a conversation, and accurately interprets alphanumeric information such as phone numbers in various languages. With a notable enhancement in reasoning and instruction-following abilities, it has achieved impressive scores of 82.8% on the BigBench Audio benchmark and 30.5% on MultiChallenge. Additionally, it features improved function calling capabilities, demonstrating greater reliability, speed, and accuracy, with a score of 66.5% on ComplexFuncBench. The model also facilitates asynchronous tool invocation, ensuring that dialogues flow smoothly even during extended calls. Furthermore, the Realtime API introduces groundbreaking features like support for image input, integration with SIP phone networks, connections to remote MCP servers, and the ability to reuse conversation prompts effectively. These advancements make it an invaluable tool for enhancing communication technology.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Azure Voice Live API No 
ChatGPT No 
GPT-Realtime-1.5 No 
GPT-Realtime-2 No 
GPT-Realtime-2.1 No 
GPT-Realtime-Translate No 
GPT‑Realtime‑Whisper No 
Microsoft Foundry Models No 
OpenAI No 
SmartCallz No 

Integrations

Azure Voice Live API Yes 
ChatGPT Yes 
GPT-Realtime-1.5 Yes 
GPT-Realtime-2 Yes 
GPT-Realtime-2.1 Yes 
GPT-Realtime-Translate Yes 
GPT‑Realtime‑Whisper Yes 
Microsoft Foundry Models Yes 
OpenAI Yes 
SmartCallz Yes 

Pricing Details

2¢ per minute
Free Trial No 
Free Version Yes 

Pricing Details

$20 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

ThunderPhone

Country

United States

Website

thunderphone.com

Vendor Details

Company Name

OpenAI

Founded

2015

Country

United States

Website

openai.com/index/introducing-gpt-realtime/

Product Features

Product Features

Alternatives

Alternatives