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Description
ThunderPhone is an advanced voice AI platform designed to effectively manage real-world phone conversations with exceptional precision, robust adherence to instructions, and fluid dialogue. By integrating various transcripts with direct audio-to-LLM input, it significantly reduces the chances of errors arising from addresses, spellings, accents, background noise, and unclear speech. Users can make and receive calls, execute large-scale outbound campaigns with pacing and retries, and operate seamlessly through traditional telephony or within websites and applications, all while supporting over 40 languages, accommodating accents, mixed-language scenarios, and even switching languages mid-conversation. The system adeptly handles interruptions, backchannels, cross-talk, voicemail, screeners, keypad inputs, warm and cold transfers, and transitions to human agents without losing context. Additionally, agents benefit from built-in retrieval capabilities to access information from uploaded documents, while live supervision features allow operators to monitor calls and provide real-time assistance to the AI, ensuring that conversations are both effective and well-managed. This comprehensive approach enhances communication efficiency, making ThunderPhone a versatile tool for businesses aiming to improve their customer interactions.
Description
GPT-Realtime, OpenAI's latest and most sophisticated speech-to-speech model, is now available via the fully operational Realtime API. This model produces audio that is not only highly natural but also expressive, allowing users to finely adjust elements such as tone, speed, and accent. It is capable of understanding complex human audio cues, including laughter, can switch languages seamlessly in the middle of a conversation, and accurately interprets alphanumeric information such as phone numbers in various languages. With a notable enhancement in reasoning and instruction-following abilities, it has achieved impressive scores of 82.8% on the BigBench Audio benchmark and 30.5% on MultiChallenge. Additionally, it features improved function calling capabilities, demonstrating greater reliability, speed, and accuracy, with a score of 66.5% on ComplexFuncBench. The model also facilitates asynchronous tool invocation, ensuring that dialogues flow smoothly even during extended calls. Furthermore, the Realtime API introduces groundbreaking features like support for image input, integration with SIP phone networks, connections to remote MCP servers, and the ability to reuse conversation prompts effectively. These advancements make it an invaluable tool for enhancing communication technology.
API Access
Has API
API Access
Has API
Integrations
Azure Voice Live API
ChatGPT
GPT-Realtime-1.5
GPT-Realtime-2
GPT-Realtime-2.1
GPT-Realtime-Translate
GPT‑Realtime‑Whisper
Microsoft Foundry Models
OpenAI
SmartCallz
Integrations
Azure Voice Live API
ChatGPT
GPT-Realtime-1.5
GPT-Realtime-2
GPT-Realtime-2.1
GPT-Realtime-Translate
GPT‑Realtime‑Whisper
Microsoft Foundry Models
OpenAI
SmartCallz
Pricing Details
2¢ per minute
Free Trial
Free Version
Pricing Details
$20 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ThunderPhone
Country
United States
Website
thunderphone.com
Vendor Details
Company Name
OpenAI
Founded
2015
Country
United States
Website
openai.com/index/introducing-gpt-realtime/
