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ease
features
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support

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Description

The Observer XT stands out as the most comprehensive software available for conducting behavioral research. It aids researchers in coding behaviors along a timeline, dissecting sequences of events, and seamlessly incorporating various data types within a fully equipped laboratory setting. Acting as the central hub of your research environment, The Observer XT allows for precise coding of behaviors from one or several videos, while also including audio and integrating data types like eye tracking and emotional responses to provide a holistic view of your findings. The ability to visualize and analyze results collectively is crucial, particularly when exploring time relationships, and this software excels in that area. Designed for optimal performance, The Observer XT facilitates the synchronous playback of multiple modalities, including video, screen recordings, location tracking, physiological data, eye tracking, and facial expressions, ensuring that all relevant information is harmoniously aligned for in-depth analysis. With its robust features, it empowers researchers to delve deeper into behavioral patterns and outcomes, making it an indispensable tool for any lab focused on behavioral studies.

Description

Customer session replays capture vital interaction data, including mouse movements, touch gestures, clicks, and form submissions. By focusing on these actions, businesses can enhance their customer experience (CX) based on authentic behaviors observed in digital spaces. In many cases, feedback from customers alone may not suffice. Extracting useful insights from vague comments can be challenging, and implementing effective changes can prove even more difficult. With Verint Digital Behavior Analytics, the adage "seeing is believing" comes to life. This platform seamlessly combines customer feedback with session replays, providing immediate clarity and a comprehensive view of the customer journey. By linking these replays to key performance indicators (KPIs), organizations can scrutinize real customer interactions, swiftly identify pain points, and address issues that detrimentally affect digital experiences and conversion rates. This combination of qualitative and quantitative data empowers businesses to make informed decisions and improve overall customer satisfaction.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Noldus Information Technology

Country

Netherlands

Website

www.noldus.com/observer-xt

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/voice-of-the-customer/digital-behavior-analytics/

Product Features

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Alternatives

Alternatives

Qualaroo Reviews

Qualaroo

ProProfs