Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Up until now, traditional landline VoIP and toll-free numbers were unable to send or receive text messages, but that has changed, allowing for genuine two-way texting capabilities using advanced business tools. Is it possible for your business's landline, toll-free, or VoIP number to be enabled for texting? Most business landline VoIP and toll-free numbers can be easily activated through TextBox, while mobile numbers are inherently text-enabled. Providing your number meets the necessary criteria and is verified, the activation process is straightforward and only takes a few minutes. To proceed with activating your eligible business landline, VoIP, or toll-free number, you will first need to confirm that your business owns the number(s) in question. The easiest method for verification is for us to contact you directly at the number, ensuring it belongs to you, and subsequently sending an electronic Letter of Authorization to grant permission for activation of the number(s). This streamlined process enhances your ability to engage with customers through text messaging, ultimately benefiting your business's communication strategy.
Description
Textel is an innovative business messaging solution that enhances customer interactions by leveraging both AI and human-driven dialogue. Users can engage with clients on a large scale or in personalized one-on-one exchanges within Textel's compliant and integrated environment. By fostering stronger connections with clients, Textel not only helps to increase revenue but also improves team productivity. The platform allows for AI-assisted and conversational texting, enabling seamless communication through familiar tools. Integrated directly into your CCaaS system, Textel simplifies the process for both agent-assisted and automated SMS and MMS interactions. Immerse yourself in personalized communication with 1:1 texting, allowing for meaningful two-way dialogues with customers. You can easily send images or links to provide immediate access to essential information, fostering customer loyalty in the process. Furthermore, Textel enables you to monitor conversation logs within your current customer platform, facilitating ongoing enhancements to your service. By utilizing this approach, businesses can continuously adapt and refine their customer engagement strategies.
API Access
Has API
No
API Access
Has API
No
Integrations
Genesys Cloud CX
No
Meevo
No
NiCE CXone Mpower
No
RingCentral RingCX
No
STX
No
SalonBiz
No
SpiceX
No
Integrations
Genesys Cloud CX
Yes
Meevo
Yes
NiCE CXone Mpower
Yes
RingCentral RingCX
Yes
STX
Yes
SalonBiz
Yes
SpiceX
Yes
Pricing Details
$49 per month
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
TextBox
Founded
1994
Country
United States
Website
www.businesstextbox.com
Vendor Details
Company Name
Textel
Country
United States
Website
textel.net
Product Features
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
Yes
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
Yes
Shortcodes
No
Text-to-Win
No
Product Features
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
No
Contact History
No
Contact Import/Export
No
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
No
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
No
Search / Filter
No
Segmentation
No
Shared Contacts
No
Social Media Integration
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
No
MMS
No
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No