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Description
TextBack offers a solution for local businesses that rely on phone communication by allowing them to automatically respond to missed, busy, and after-hours calls with text messages and a collaborative inbox. Callers can engage in a two-way dialogue, request callbacks, obtain quotes, send images, or schedule appointments based on available time slots. The platform accommodates conversations in both English and Spanish, features AI-generated responses that require business approval prior to dispatch, and includes follow-up communications, reminders for quotes and appointments, as well as requests for reviews once services are completed. Additionally, businesses gain access to a built-in website, a lead-form inbox, and an option for directory listings. To enhance operational efficiency, TextBack delivers weekly activity summaries and urgent message notifications tailored for trades such as HVAC, plumbing, electrical work, and roofing, among other local service sectors, ensuring that businesses stay connected and responsive to customer needs. This comprehensive service not only streamlines communication but also helps businesses enhance customer relationships and improve service delivery.
Description
Top Crew Systems offers a comprehensive communication and marketing platform tailored for small enterprises. Its web application consolidates calls, texts, website forms, and emails into a singular inbox, while also incorporating optional messaging from Facebook and Instagram. In the event of a missed call, the system can automatically send a text to the caller using the business's own number, ensuring that all replies are organized within the same conversation thread. Additional features that users can opt for include follow-up text messages, online booking with reminders via text, requests for customer reviews, and campaigns aimed at re-engaging previous customers. The provider also creates and manages a business website, alongside configuring a Google Business Profile for enhanced visibility. The setup process includes the establishment of the chosen website, phone, and messaging functionalities, followed by a walkthrough of the app before it goes live. This service primarily caters to owner-operated ventures like contractors, restaurants, educational institutions, salons, repair shops, healthcare clinics, and fitness centers. Monthly fees are contingent on the services selected, with calls and texts utilizing credits that must be purchased separately, offering flexibility to meet diverse business needs. With its user-friendly interface and effective features, Top Crew Systems is designed to streamline customer engagement for small businesses.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Facebook
No
Instagram
No
Twilio
No
Pricing Details
$49/month
The founding plan costs $49 per month, locked while subscribed. A one-time $25 carrier-registration fee applies when registration is filed. The 7-day free trial starts when the service texts back the first missed call; cancel before the trial ends to avoid the subscription charge.
Free Trial
Yes
Free Version
No
Pricing Details
$115/month
The listed starting plan is $115 per month; annual payment includes one month off. A $149.50 reservation payment is credited toward the subscription. Calls and texts use separately purchased usage credits, with a stated $25 minimum; optional services may add charges.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
GoTextBack
Country
United States
Website
gotextback.com
Vendor Details
Company Name
EmpowerU Marketing
Founded
2026
Country
United States
Website
topcrewsystems.com
Product Features
Product Features
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
No
MMS
No
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Alternatives
No Alternatives
