Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
For an extended period, TELLERGRAPH has established itself as the benchmark for tools designed for branch staffing. Its implementation spans across numerous financial institutions and even extends to the phone support and order departments of various non-bank organizations. This versatile tool is ideal for any environment where customers experience wait times for service. The TELLERGRAPH Teller Staffing Model operates on a PC, calculating optimal staffing levels based on predetermined maximum wait times and other criteria specified by the bank. The software visually represents staffing needs throughout the day, segmented by each day of the week. These visualizations enable a comparison between current staffing levels and proposed schedules, assisting in optimizing both customer service and staff efficiency. Additionally, service and activity benchmarks can be tailored for different locations, accommodating up to four service areas per branch, thus providing a comprehensive view of staffing and scheduling data. This flexibility ensures that each branch can effectively meet its unique operational demands.
Description
Empower your staffing operations by easily configuring your ideal processes.
The platform streamlines onboarding, optimizes time registration, ensures compliance with relevant legislation, and automates various HR-related tasks, such as managing sick leave and provisioning materials.
Since its introduction, Textkernel’s Mid-Office Platform has been implemented at more than 250 staffing agencies and is currently available all across Europe.
-Improve user experience
-Standardize workflows
-Boost productivity
-Ensure compliance
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
AFAS Software
No
Carerix
No
Freshdesk
No
Salesforce
No
Stackpile
Yes
Textkernel
No
Integrations
AFAS Software
Yes
Carerix
Yes
Freshdesk
Yes
Salesforce
Yes
Stackpile
No
Textkernel
Yes
Pricing Details
$10000 one-time payment
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Castle Creative Services
Founded
1981
Country
United States
Website
www.castlecreative.com/tellergraph.htm
Vendor Details
Company Name
Textkernel
Founded
2001
Country
Netherlands
Website
www.textkernel.com/products-solutions/mid-office/
Product Features
Banking
ATM Management
No
Compliance Tracking
Yes
Corporate Banking
Yes
Credit Card Management
No
Credit Union
No
Investment Banking
No
Multi-Branch
No
Online Banking
No
Private Banking
No
Retail Banking
No
Risk Management
No
Securities Management
No
Transaction Monitoring
No
Product Features
Onboarding
Course Management
No
Document Management
Yes
E-Verify / I-9 Forms
No
Electronic Forms
Yes
Electronic Signature
No
Employee Handbook
No
Employee Portal
Yes
File Management
No
Job Description Management
No
Orientation Management
No
Self Service Portal
Yes
Task Management
Yes
Tax Forms
Yes
Training Management
No