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Description
TapHero is an innovative platform for managing maintenance requests and ticketing, specifically tailored for homeowners associations (HOAs), condominium associations, and property managers seeking to streamline the handling of community maintenance concerns. Homeowners can easily submit their requests via email, which TapHero promptly transforms into well-organized service tickets. Utilizing AI-driven triage, the platform effectively classifies requests, facilitates ongoing conversations, and allows property managers to assign tickets, oversee response times, and monitor the status of resolutions through a unified dashboard. This email-centric approach eliminates the need for residents to access a portal or download an app, thereby significantly lowering barriers to adoption while enhancing transparency and accountability in community maintenance operations. Furthermore, TapHero ensures that all communication between residents, management teams, and service vendors is well-documented, fostering a collaborative environment in addressing maintenance issues.
Description
Portea serves as a cloud-based property and community management solution tailored for residential buildings and gated communities. It facilitates seamless connections among residents, management personnel, and security or lobby staff via mobile and online workflows. Through the platform, residents can register guests, generate QR invitations or access codes, receive notifications for deliveries, book shared amenities, stay informed with community updates, submit inquiries, and engage in virtual meetings. Meanwhile, front-desk staff are equipped to verify visitor arrivals, log parcel deliveries and vehicle entries, and examine digital activity records. Administrators have comprehensive control over resident information, access rights, communications, service requests, amenities management, and assembly operations via an intuitive web interface. Additionally, the platform streamlines payment processing and integrates with compatible intercoms, access control systems, and gate mechanisms, enabling communities to efficiently manage operations and entry protocols. Both resident and staff functionalities are easily accessible through dedicated mobile applications, enhancing overall community engagement and operational efficiency. This holistic approach to property management significantly improves the living experience for residents while simplifying administrative tasks.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
WhatsApp
No
Pricing Details
$0
Free Trial
No
Free Version
Yes
Pricing Details
COP 2,737,000/year
Colombia: Esencial COP 2,737,000/year for up to 50 apartments; Estándar COP 4,284,000/year for 51–150; Pro COP 5,474,000/year for 151–300; Enterprise COP 2,000/apartment/month above 300. Mexico: US$1,000, US$1,499 and US$1,999/year for the corresponding apartment tiers; Enterprise is US$0.80/apartment/month above 300. Plans are billed annually, include IVA and have no minimum-term commitment. Hardware and installation are quoted separately; implementation has no fee. Optional remote concierge Arturo IA, which includes the platform, starts at COP 4,570,000/month in Colombia. Assemblies are separately priced from COP 850,000 each.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
TapHero
Country
United States
Website
taphero.com
Vendor Details
Company Name
portea
Founded
2026
Country
Colombia
Website
www.portea.com.co
Product Features
HOA
Calendar Management
No
Committee Management
No
Document Management
No
Event Management
No
Member Communities
No
Member Directory
No
Online Payment Processing
No
Property Database
No
Website Management
No
Work Order Management
No
Rental Property Management
Credit Check
No
Expense Management
No
Online Payments
No
Owner Portal
No
Tax Management
No
Tenant Management
No
Tenant Portal
No
Tenant Screening
No
Vacancy Tracking
No
Website Management
No
Product Features
HOA
Calendar Management
No
Committee Management
No
Document Management
No
Event Management
No
Member Communities
No
Member Directory
No
Online Payment Processing
No
Property Database
No
Website Management
No
Work Order Management
No
Real Estate Property Management
Billing & Invoicing
No
Commercial Properties
No
Contact Management
No
Credit Check
No
Expense Management
No
Insurance Management
No
Landlord Database
No
Late Fee Calculation
No
Lease Management
No
Maintenance Management
No
Owner Portal
No
Payment Processing
No
Portfolio Management
No
Rent Tracking
No
Residential Properties
No
Tax Management
No
Tenant Database
No
Tenant Portal
No
Vacancy Tracking
No
Website Management
No
Visitor Management
Alerts/Notifications
No
Badge Management
No
Document Management
No
ID Scan
No
Pre-Registration
No
Registration Management
No
Self Check-in
No
Visitor Tracking
No
Watch List
No
