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Description
TapHero is an innovative platform for managing maintenance requests and ticketing, specifically tailored for homeowners associations (HOAs), condominium associations, and property managers seeking to streamline the handling of community maintenance concerns. Homeowners can easily submit their requests via email, which TapHero promptly transforms into well-organized service tickets. Utilizing AI-driven triage, the platform effectively classifies requests, facilitates ongoing conversations, and allows property managers to assign tickets, oversee response times, and monitor the status of resolutions through a unified dashboard. This email-centric approach eliminates the need for residents to access a portal or download an app, thereby significantly lowering barriers to adoption while enhancing transparency and accountability in community maintenance operations. Furthermore, TapHero ensures that all communication between residents, management teams, and service vendors is well-documented, fostering a collaborative environment in addressing maintenance issues.
Description
Everything you require for achieving success is encompassed within eUnify's offerings. Our products can be utilized collectively as a comprehensive management system or individually, allowing for flexibility. CommunityLink empowers homeowners by giving them access to their personal accounts for online payments, association documents, communication, and various other features. Additionally, our optional Board Portal facilitates real-time reporting and provides online Board Packets for easier management. All these features are accessible via both a traditional portal and a mobile application. eUnify also boasts a comprehensive accounting platform designed specifically for community management, equipped with robust automation and integration capabilities that surpass those of our competitors. The uManage toolkit includes a variety of functionalities such as handling violations, creating work orders, processing architectural requests, managing RFPs, sending eBlasts, addressing resident inquiries, providing concierge services, taking notes, conducting elections, executing mass mailings, and maintaining homeowner information, along with generating reports and resale packets, all conveniently housed in one location. eUnify is dedicated to serving the needs of the Community Association sector, recognizing the demand for effective software solutions in this industry since 2001, and we have since developed a vast array of products, applications, and functionalities to meet those needs. Our commitment to innovation ensures that we continue to evolve and provide the best possible tools for community management.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
SymLiv
No
Pricing Details
$0
Free Trial
No
Free Version
Yes
Pricing Details
$100 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
TapHero
Country
United States
Website
taphero.com
Vendor Details
Company Name
eUnify
Founded
2002
Country
United States
Website
www.eunify.net
Product Features
HOA
Calendar Management
No
Committee Management
No
Document Management
No
Event Management
No
Member Communities
No
Member Directory
No
Online Payment Processing
No
Property Database
No
Website Management
No
Work Order Management
No
Rental Property Management
Credit Check
No
Expense Management
No
Online Payments
No
Owner Portal
No
Tax Management
No
Tenant Management
No
Tenant Portal
No
Tenant Screening
No
Vacancy Tracking
No
Website Management
No
Product Features
HOA
Calendar Management
Yes
Committee Management
Yes
Document Management
Yes
Event Management
Yes
Member Communities
Yes
Member Directory
Yes
Online Payment Processing
Yes
Property Database
Yes
Website Management
Yes
Work Order Management
Yes
