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Description
TapHero is an innovative platform for managing maintenance requests and ticketing, specifically tailored for homeowners associations (HOAs), condominium associations, and property managers seeking to streamline the handling of community maintenance concerns. Homeowners can easily submit their requests via email, which TapHero promptly transforms into well-organized service tickets. Utilizing AI-driven triage, the platform effectively classifies requests, facilitates ongoing conversations, and allows property managers to assign tickets, oversee response times, and monitor the status of resolutions through a unified dashboard. This email-centric approach eliminates the need for residents to access a portal or download an app, thereby significantly lowering barriers to adoption while enhancing transparency and accountability in community maintenance operations. Furthermore, TapHero ensures that all communication between residents, management teams, and service vendors is well-documented, fostering a collaborative environment in addressing maintenance issues.
Description
Unitify is a cloud-based solution designed for homeowner associations, condominiums, housing societies, cooperatives, and residential property management. This software seamlessly integrates resident information, ongoing fees, invoices, and collection processes with functionalities such as notifications, maintenance inquiries, voting for owners, and comprehensive reporting. With mobile applications, users can easily handle bill payments, monitor meter readings, submit service requests, manage field tasks, upload photos, and follow work checklists. It offers optional modules that facilitate the booking of shared spaces, manage visitor access, control intercom systems, oversee building equipment, monitor cameras, track meters, and maintain records of maintenance. To ensure compatibility, an API and webhooks are available to link with accounting, ERP, messaging, payment, and building management systems, although specific connectors may necessitate project setup. Additionally, AI capabilities are employed to categorize requests, enhance communication with residents, and generate analytical reports, while allowing managers to maintain operational oversight. Serving a diverse clientele, Unitify caters to both owner-operated communities and professionally managed residential complexes, such as association boards, developers, and mixed-use developments, thereby enhancing the overall management experience in residential settings.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Stripe
No
Telegram
No
Pricing Details
$0
Free Trial
No
Free Version
Yes
Pricing Details
$1/apartment/month
Free plan: $0 per apartment per month, with no expiry. Base: $1 per apartment per month; Pro: $3 per apartment per month. Base and Pro include a 30-day trial. Billing is an optional $0.50 per invoice on Free and Base and included on Pro; video and intercom cost $1 per apartment per month. Pro includes 500 monthly AI credits; additional AI usage is billed at $0.01 per credit. Rates may be localized by country.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
TapHero
Country
United States
Website
taphero.com
Vendor Details
Company Name
Unitify
Founded
2024
Country
Hong Kong
Website
unitify.com
Product Features
HOA
Calendar Management
No
Committee Management
No
Document Management
No
Event Management
No
Member Communities
No
Member Directory
No
Online Payment Processing
No
Property Database
No
Website Management
No
Work Order Management
No
Rental Property Management
Credit Check
No
Expense Management
No
Online Payments
No
Owner Portal
No
Tax Management
No
Tenant Management
No
Tenant Portal
No
Tenant Screening
No
Vacancy Tracking
No
Website Management
No
Product Features
HOA
Calendar Management
No
Committee Management
No
Document Management
No
Event Management
No
Member Communities
No
Member Directory
No
Online Payment Processing
No
Property Database
No
Website Management
No
Work Order Management
No
Alternatives
Alternatives
No Alternatives
