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Average Ratings 0 Ratings
Description
A call accounting system, in its most basic form, collects and retains data regarding telephone calls from various phone systems for subsequent examination by an individual or a computer. In a typical business setting, a telephone system equipped with multiple extensions or handsets is referred to as a PBX (Private Branch Exchange) or PABX (Private Automated Branch Exchange). This system facilitates the connection between multiple telephone lines and the local telephone exchange, linking it to the office's handsets. Additionally, PBX extensions are not confined to human-operated handsets; they can also encompass extensions designated for auto attendants, hunt groups, voice mail systems, fax machines, and a variety of other devices, thereby enhancing communication efficiency within the organization. The versatility of these systems allows businesses to manage their communications more effectively while also providing valuable insights through call data analysis.
Description
TeleClock is an Interactive Voice Response (IVR) system that enables employees within a company to clock in and out using a touch-tone phone, SMS, or a smartphone WebClock, making it convenient for them to manage their time from their workplace or client locations, which is particularly beneficial for those in community care and building services. In addition to time tracking, employees have the capability to input allowance details, such as distances traveled and overnight accommodations, or document care episodes for each job or client they assist. They can also access daily voice messages, known as the Message of the Day. The system employs Caller ID to ensure that calls are made from authorized numbers, enhancing security by limiting which phones can be used for clocking in and out. The TeleClock 1800 Enterprise Series offers a hosted IVR solution, transforming any touch-tone phone into an advanced workforce management tool, thus catering to organizations with mobile or remote employees who require efficient timekeeping. This flexibility in tracking time and managing allowances ensures that employees can maintain accurate records, which benefits both the workforce and the organization's operational efficiency.
API Access
Has API
API Access
Has API
Integrations
RMS Cloud
Pricing Details
$8 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
TIM Technologies
Founded
2006
Country
Australia
Website
www.tim4biz.com
Vendor Details
Company Name
TeleClock
Founded
1997
Website
www.teleclock.com
Product Features
Call Accounting
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log
Product Features
Time Clock
Biometric Recognition
Hourly Employee Tracking
Messaging
Mobile Access
Online Punch Card
Payroll Management
Punch card
Reporting/Analytics
Salaried Employee Tracking
Sick Leave Tracking
Vacation / Leave Tracking
Workstation Tracking