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Description
Surbo merges the advantages of both physical and digital retail by enabling users to make purchases directly through chatbots. With the integration of machine learning, Surbo allows these chatbots to handle frequently asked questions efficiently, while seamlessly transferring more complex inquiries to a live agent, ensuring a smooth communication flow. This platform assists in guiding consumers, transforming passive visitors on your sites into engaged prospects. By adapting to the evolving landscape of the automotive sector, Surbo enhances buyer experiences with uninterrupted support before and after a sale, fostering deeper and more personalized connections. In the banking sector, customer expectations are rapidly changing, necessitating innovative approaches to service. By harnessing the power of chatbots infused with a human touch, businesses can provide exceptional value to their customers, enhancing service quality and streamlining daily tasks for greater convenience and efficiency. Ultimately, Surbo stands at the forefront of revolutionizing customer interactions across various industries.
Description
We offer intelligent solutions and professional insights designed to enhance your connections with both customers and employees. Our conversational platform seamlessly integrates human interaction with artificial intelligence, facilitating engagement for customers and staff at any time and place. This cutting-edge virtual agent, which includes chatbot capabilities, live chat, and conversational AI, is supported by our renowned orchestration platform, enabling you to deliver consistent, precise, personalized, and smooth omnichannel experiences on a large scale. Partnering with organizations globally, we work to enhance customer, employee, and contact center interactions while simultaneously lowering support expenses and boosting revenue. Our virtual agents and chatbots are already engaged in over 80 million conversations annually, and this figure is steadily increasing. Drawing on nearly twenty years of experience in providing effective self-service solutions, the Neutrino release of V-Person offers an ideal blend of conversational AI and orchestration tools, positioning your business for future success. This ensures that as technology evolves, your engagement strategies remain ahead of the curve.
API Access
Has API
API Access
Has API
Integrations
Accenture Digital Identity
Automation Anywhere
Conduent Legal Invoice Analytics
DXC Cloud
Deloitte Cascade Suite
DocuShare
Genesys Cloud CX
livepro
Integrations
Accenture Digital Identity
Automation Anywhere
Conduent Legal Invoice Analytics
DXC Cloud
Deloitte Cascade Suite
DocuShare
Genesys Cloud CX
livepro
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Surbo
Founded
2015
Country
India
Website
www.surbo.io
Vendor Details
Company Name
Creative Virtual
Founded
2003
Country
United Kingdom
Website
www.creativevirtual.com/solutions/
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
