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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

Description

Many of us experience a complex relationship with our Wi-Fi, enjoying its benefits when it performs well yet feeling exasperated when it disappoints. inSSIDer alleviates this annoyance by providing detailed insights into your network's configuration, highlighting how nearby Wi-Fi signals may affect your connection, and offering tips for achieving faster and more secure Wi-Fi. It thoroughly investigates your Wi-Fi setup, including aspects like channel configurations, security measures, and signal strength, while also assessing the influence of adjacent networks. The results are presented in straightforward language, outlining what is functioning optimally, what areas require enhancement for better speeds, and what issues need immediate attention. Once you have a clear picture of your Wi-Fi situation through inSSIDer’s analysis, you’ll be equipped to implement changes that can enhance your Wi-Fi experience significantly. With the powerful combination of inSSIDer and an extensive range of free guides and instructional videos at your disposal, you have all the resources necessary to conquer slow Wi-Fi challenges permanently! Ultimately, you can enjoy a more reliable and efficient internet connection.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$55 - $75 /month/user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Vendor Details

Company Name

MetaGeek

Founded

2005

Country

United States

Website

www.metageek.com/products/inssider/

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

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