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Average Ratings 0 Ratings
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
Many of us experience a complex relationship with our Wi-Fi, enjoying its benefits when it performs well yet feeling exasperated when it disappoints. inSSIDer alleviates this annoyance by providing detailed insights into your network's configuration, highlighting how nearby Wi-Fi signals may affect your connection, and offering tips for achieving faster and more secure Wi-Fi. It thoroughly investigates your Wi-Fi setup, including aspects like channel configurations, security measures, and signal strength, while also assessing the influence of adjacent networks. The results are presented in straightforward language, outlining what is functioning optimally, what areas require enhancement for better speeds, and what issues need immediate attention. Once you have a clear picture of your Wi-Fi situation through inSSIDer’s analysis, you’ll be equipped to implement changes that can enhance your Wi-Fi experience significantly. With the powerful combination of inSSIDer and an extensive range of free guides and instructional videos at your disposal, you have all the resources necessary to conquer slow Wi-Fi challenges permanently! Ultimately, you can enjoy a more reliable and efficient internet connection.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
MetaGeek
Founded
2005
Country
United States
Website
www.metageek.com/products/inssider/
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback