Compare Support Robotics vs. iBwave

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

With a multitude of indoor wireless networks requiring design, time is often a limiting factor. However, iBwave Design simplifies this process by serving as the industry benchmark for indoor wireless network design, allowing for a more efficient project lifecycle that enables you to design and implement networks with unprecedented speed and intelligence. You can import detailed floor plans, utilize a comprehensive database of more than 35,000 parts, and simulate your network in sophisticated 3D to analyze both coverage and capacity while generating essential project reports with ease. Over 800 organizations across the globe have relied on iBwave Design to successfully implement more than 100,000 indoor wireless networks. By automating your design workflow, you can complete more projects in a shorter period, ultimately enhancing your project pipeline, boosting revenues, and increasing your market presence. Effortlessly drag and drop various network components from our extensive database, which includes antennas, small cells, cables, access points, and fiber hardware; if there's a component you need that isn't already included, we can swiftly add it to our collection. This adaptability ensures your designs are always equipped with the latest and most relevant technology.