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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

Description

Wifi Analyzer is an essential application that assists you in identifying the most optimal channel for your wireless router. A Wi-Fi channel consists of a spectrum of radio frequencies that a wireless router or access point utilizes for communication with devices such as your Android phone or other Wi-Fi-enabled gadgets. When multiple Wi-Fi networks operate on the same channel, they must compete for available bandwidth, which can lead to reduced performance. According to IEEE 802.11 standards, Wi-Fi channels are organized in a manner that overlaps, causing adjacent channels to interfere with each other due to shared bandwidth ranges. To maximize your network efficiency, make sure to avoid selecting channels already in use by other networks and strive to minimize bandwidth sharing with others. Additionally, regularly monitoring channel usage can further enhance your Wi-Fi performance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$55 - $75 /month/user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Vendor Details

Company Name

farproc

Website

a.farproc.com/wifi-analyzer

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

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