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Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
Description
Wifi Analyzer is an essential application that assists you in identifying the most optimal channel for your wireless router. A Wi-Fi channel consists of a spectrum of radio frequencies that a wireless router or access point utilizes for communication with devices such as your Android phone or other Wi-Fi-enabled gadgets. When multiple Wi-Fi networks operate on the same channel, they must compete for available bandwidth, which can lead to reduced performance. According to IEEE 802.11 standards, Wi-Fi channels are organized in a manner that overlaps, causing adjacent channels to interfere with each other due to shared bandwidth ranges. To maximize your network efficiency, make sure to avoid selecting channels already in use by other networks and strive to minimize bandwidth sharing with others. Additionally, regularly monitoring channel usage can further enhance your Wi-Fi performance.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Vendor Details
Company Name
farproc
Website
a.farproc.com/wifi-analyzer
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback