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ease
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support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers. It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network. Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas. It allows your support agents to see things from the customer’s perspective - almost as good a site visit.

Description

Easily assess your Wi-Fi performance and identify the factors hindering a stable and speedy connection. You have the ability to conduct an in-depth scan of your wireless setup, generating an interactive, color-coded heatmap that highlights the areas with weak signals. Visualization plays a crucial role in effective planning; after scanning the area, Wifiner produces a visual representation of your environment, allowing you to pinpoint where enhancements to your network are necessary and how to optimally position access points. With 11 different types of heatmaps available, Wifiner enhances your understanding of the various parameters influencing your network while enabling comparisons between them. This user-friendly tool caters to novices setting up their first home network, yet also delivers highly detailed reports for seasoned professionals in the field, ensuring everyone can benefit from its comprehensive features. With Wifiner, you can take actionable steps to enhance your Wi-Fi connectivity and overall internet experience.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$55 - $75 /month/user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Support Robotics

Founded

2017

Website

www.supportrobotics.com

Vendor Details

Company Name

Netspot

Country

United States

Website

www.netspotapp.com/wifiner.html

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

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